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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fast and easy. Ordering was very user friendly, tracking my package through the website was easy and customer service were very professional. 10 out of 10.
Good prices.Fast shipping the products looked to be original and authentic just not happy with my selections. I would definitely use them again for future purchases.
The website seems a little rudimentary. My bank apparently doesn't like your security signatures and declined my payment from going through, twice.
Love fragrancex.com. Been purchasing from the site for 4 years now. Me entire collection is from here
Find every fragrance looking for at reasonable prices. Been shopping this site for about 4 years now. Have gotten all my fragrances from this site
I really like the coupon that is offered. It allows me a chance to get more of the fragrances I like.
Fast delivery. Perfume smells good, but doesn't seem to last long. Pleased with the company and delivery.
A great and easy website to purchase from. Have always been satisfied with my purchases.
Fragrance X is great to purchase from, only problem is like every other site is inventory of others I'm looking for.
Great place to get all your fragrances! I will continue to shop here!
Best prices I could find for quality perfume. They shipped products in a timely manner.
I ordered a Hermes perfume at £130 for my wife. When the perfume arrived it smelled nothing like the perfume and the smell faded after seconds rather than hours.
Asked FragranceX for a refund and was told there would be a $34-35 charge. Very reluctantly I accepted as I obviously got stung, but even so no returns label.
If I could score minus 10 I would. How has this company got a 4star rating... AVOID AT ALL COST.
Item arrived quickly and in good condition. The fragrance also smelled great
This is very smart to contact the customer after thank you for asking have a good day.
Always reliable and the arrival of the product is comforting.
You always have what I want and need.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

