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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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I'm trying to return the product Thank you for your attention
It's okay, I've bought before, it's just that they don't give good coupons
I've used it before and always gotten compliments Would give it as a gift
Thanks ๐ it was a pleasure experience. It came in timely fashion
The serviceI was wonderful-the site was easy to use, the delivery exactly on time, and the price was the best I've ever seen on Estรฉe Lauder fragrances. I think your company rocks and I will continue using FragranceX's site for all my fragrance needs (for myself) and for gifts for others (men and women). Thank you,
Just been great. Haven't been disappointed with the prices or quality.
Very Satisfied with this perfume. It's everything I want in a perfume
Took awhile to get here, especially having to pay shipping. Other than that I'm satisfied just feel as if I have to pay for shipping it should be delivered in that time frame, thanks
One person coming on the train I was coming off said something smells good,.
Love it, hope I'll love the fragrance
Easy to use not hard to find what you're looking for to buy and come quickly after it's been ordered
Your company has larger bottles thank you
As much money ๐ฐ I have spent with you guys I should get some kind of gift.
As much I have bought from you guys I should get a discount
Thankyou. Love the fragrance. Was shipped in very good condition.
One of the best scents I've ever smelled. Light suttle but intense and long lasting! Definitely a 5 star must have!
I have ordered my perfume from this site a few times now. I will continue to do so in the future.
Always get my perfume from this site
It was okay. Found what I was looking for. Just disappointed with the fragrance of both parfumes.
Always happy with my orders. Good selection, great service!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stรฉphane, Merci de nous avoir contactรฉs au sujet de votre commande numรฉro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises ร jour de livraison vous a dรฉjร รฉtรฉ envoyรฉ. Nous vous invitons ร vรฉrifier votre boรฎte de rรฉception ainsi que votre dossier de courriers indรฉsirables au cas oรน le message s'y trouverait. Si vous ne parvenez pas ร retrouver cet email ou si vous avez besoin d'une assistance supplรฉmentaire, n'hรฉsitez pas ร nous rรฉpondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. ๐ซ All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address ๐ฆ We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address ๐ฆ We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

