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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Shipping date was way off it arrived a week later then what said when I ordered it try to call customer service number that was a joke never got a hold of anyone. Try 3 different times
I bought an order from you and paid the order and the amount of tax and customs, and upon receipt I paid the amount of tax and customs again, and the perfumes I bought are like water, I don't smell any odour in them.
Love it. Even though smells like the original. I where it every day
Not worth the price bought 4 different brands and all seemed watered down. I'll keep buying elsewhere.
This was the first order I did not like. I received other items with no problem
I have not received any packages yet im not going to order anything else from this company agian
Grosse déception
Big disappointment, non-authentic product and I know very well what I'm talking about, it doesn't even look like the photo on the web site, I don't recommend it at all
The website is easy to use and the product is received within days of ordering.
I've always had good experiences with FragranceX over the years. No problems with the company. Last order had a strange shipping history, but it arrived within in a week, so no complaint.
Fragrance X is great to shop at. Came quickly and in good condition. I ordered from another site and they couldn't get my order right?¿! 3 tries and it still was not right! So I will be sticking with Fragrance X for the best prices, best shipping and overall service! Great job!
I keep receiving emails on orders for this company when I have not placed any orders. I have compained several times about this but continue to receive emails.
Awesome and affordable, fast delivery. Best prices always my go to for my perfume
I'm trying to return the product Thank you for your attention
It's okay, I've bought before, it's just that they don't give good coupons
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

