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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Purchase was easy and package came in perfect timing for Christmas
Very simple. I checked the website, placed the order and it was delivered on time. Cannot ask for more!
Easy, inventory available, great price, what more can you ask.
Easy, inventory available, great price, what more can you ask.
Always amazing options, fast service, great prices.
It is my first time shopping here and it says I should get it before xmas
It is my first time shopping here and it says I should get it before xmas
I appreciated getting my order on time with reasonable prices, but one of my bottles was empty by the time it reached me.
My product was packaged well and is 100% authentic. Thank you for being the great company that you are!
My order consister of 3 perfumes and I only recieved 2. I have tried to contact customer service (email and phone calls) and can not reach no one.
Never had any issues. Thanks for being a great discount website! People always tell me to use fragrancenet but I prefer fragx lol only thing that gets me down sometimes is the lack of getting some things back in stock, this was before Corona but I understand the situation now.
Never had any issues. Thanks for being a great discount website! People always tell me to use fragrancenet but I prefer fragx lol only thing that gets me down sometimes is the lack of getting some things back in stock, this was before Corona but I understand the situation now.
Love my purchase got the Gucci flora gorgeous gardenia for my fiancé she loves this perfume and only this one. Loved the competitive pricing and the coupon I received for my next purchase in the box. I look forward to future business!
I thought I was going to spend an outstanding price for the fragrances, that was until I shopped on FragranceX. Great prices and great deals.
It's always so easy to shop on this site. I bought two colognes this time for my boyfriend for Christmas. The size of the Versaci Eros was smaller than I thought. But it's not a super deal because the price for it was reasonable. So I'm not very upset about it, more just surprised by what I had expected is all.
It's always so easy to shop on this site.
The website indicated a 15% discount which I did not receive on check out.
This was my first time making a purchase in this site. I had a great experience!
This was my first time making a purchase in this site. I had a great experience!
I was introduce to FrangranceX by a friend and have since checked it out and i must say, its been amazing with their array of products and very good pricing as well.
Everything comes well packed and everything is authentic
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

