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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
650
value
2,548
shipping
2,556
quality
7,169
This company responds to reviews on average within 4 days

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111,440 reviews

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Ohio
1 review
0 helpful votes
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Terrible delivery
January 29, 2021

My package was soaking wet when it arrived because one of the lids to my perfume was not screwed on all the way and leaked all over the package. The usps put it in a trashbag to stop it from leaking all over other mail. I'd like this bottle of perfume replaced!

Date of experience: December 29, 2020
Mexico
2 reviews
0 helpful votes
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Worth it
December 29, 2020

I was able to to find what I wanted and get it for a good price

Date of experience: December 29, 2020
Florida
1 review
0 helpful votes
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Fast and reliable shipping
December 29, 2020

Great service, product as described and fast shipping

Date of experience: December 29, 2020
New Jersey
1 review
0 helpful votes
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Can you chip jimmy Choo's illicit with my 3 other perfumes so I only pay $12+ dollars for earlier chipping?

Date of experience: December 29, 2020

Can you chip jimmy Choo's illicit with my 3 other perfumes...
December 20, 2020
Previous review

Can you chip jimmy Choo's illicit with my 3 other perfumes so I only pay $12+ dollars for earlier chipping?

Date of experience: December 20, 2020
Texas
1 review
0 helpful votes
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Excellent!
December 29, 2020

I found the cologne I wanted immediately and it was priced waaay better than on Amazon. It shipped the day I ordered it and came just a couple days later, no delays at all

Date of experience: December 29, 2020
California
1 review
0 helpful votes
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Good and quick
December 29, 2020

Ordered my product for Christmas and I got it on time within a few days. Very good results and got a good product.

Date of experience: December 29, 2020
Texas
1 review
0 helpful votes
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Semi dissapointed
December 29, 2020
Updated review

The product its self is great, but as far as the delivery time totally sucks.

Date of experience: December 29, 2020

Always a pleasant experience
December 19, 2020
Previous review

Always a pleasant experience

Date of experience: December 18, 2020
Oklahoma
1 review
0 helpful votes
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Christmas gifts
December 29, 2020

The products arrived too late for Christmas and was ordered more than a week out. I wish you'd use something other than USPS to deliver.

Date of experience: December 29, 2020
Pennsylvania
1 review
0 helpful votes
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I always order from fragrances. Easy return policy.

Date of experience: December 29, 2020
Florida
1 review
0 helpful votes
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Invictus Cologne
December 29, 2020

Great experience, reasonable prices and fast shipping!

Date of experience: December 29, 2020
Texas
1 review
0 helpful votes
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Product as described
December 28, 2020

Easily found my selection. Arrived as described. Only issue was not with site but with USPS slow delivery.

Date of experience: December 28, 2020
Washington
1 review
2 helpful votes
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Great Product with Awful Shipping
December 28, 2020

Site had awesome array of scents at fantastic prices. What was even better was the claim of fast shipping so that orders would arrive before Christmas. I placed my order before the 12/20 cutoff and just received my package today. I was unable to reach anyone by phone and no one would respond to my email inquiries. So be forewarned... prices are low but customer service totally sucks!

Date of experience: December 28, 2020
Arizona
1 review
0 helpful votes
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Late delivery
December 28, 2020

Website stated that perfume would arrive before Christmas. It didn't arrive until today.

Date of experience: December 28, 2020
Illinois
1 review
0 helpful votes
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So satisfied
December 28, 2020

I paid a very fair price got notifications about shipping and was delivered faster than expected

Date of experience: December 28, 2020
Arizona
1 review
0 helpful votes
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Low Cost and Efficient
December 28, 2020

Easy to order, lowest cost around, very fast shipping was perfect for the holidays

Date of experience: December 27, 2020
Florida
1 review
0 helpful votes
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Wonderful blast from the past
December 28, 2020

I received my order really fast if you know it's Christmas time with a great price and the box was well package I love that you have so many of the older perfumes that you really can't find any more some that I haven't heard of in years

Date of experience: December 27, 2020
Pennsylvania
3 reviews
0 helpful votes
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Great value
December 28, 2020

Shipping was quick and the perfume is a great value. Bottle sizes are huge for the cost.

Date of experience: December 27, 2020
Texas
1 review
0 helpful votes
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Gifts
December 28, 2020

Although the order was placed and mailed early it didn't arrive in time for Christmas. I realize that it was not the company'a fault, but that of the USPS. Can't really rate fragrance because haven't had the experience of using them and giving the others as a gift to see what they think. Prices are great though!

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
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Burberry cologne
December 28, 2020
Updated review

Easy website, good prices, and a wide variety of products.

Date of experience: December 27, 2020

Easy website, good prices, and a wide variety of products
December 19, 2020
Previous review

Easy website, good prices, and a wide variety of products.

Date of experience: December 18, 2020
California
1 review
0 helpful votes
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Givenchy Original
December 28, 2020

Amazing how I was able to find this exact perfume which you can't find in any other place except here! Thank you so much for making this Christmas special for my mom

Date of experience: December 27, 2020