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FragranceX

4.6

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From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
650
value
2,548
shipping
2,556
quality
7,169
This company responds to reviews on average within 4 days

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111,441 reviews

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California
1 review
0 helpful votes
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Website is easy to navigate and the checkout process was easy.

Date of experience: December 31, 2020
Georgia
1 review
0 helpful votes
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Gucci Perfume Order
December 31, 2020

My order was placed, processed and shipped in a timely fashion. I will place additional orders in the future.

Date of experience: December 31, 2020
Ohio
1 review
0 helpful votes
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Shipping Issues
December 31, 2020

We did not receive this order until 12-30-20. Not the vendors problem. The USPS has been very unpredictable in December this year.

Date of experience: December 31, 2020
Indiana
1 review
0 helpful votes
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Thiefs!
January 30, 2021

I have had a order in there since 12/14/2020 was promised it would arrive very fast. Promised full refund if I was not happy. NO PRODUCTS, NO ONE ANSWERS THE PHONES OR EMAILS. "THEY JUST KEEP MY MONEY" shows it was shipped thru USPS but USPS claims they did not pick up.

Date of experience: December 31, 2020
New Jersey
1 review
0 helpful votes
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In Love
December 31, 2020

Love how fast shipping is and the prices are very reasonable.

Date of experience: December 31, 2020
Iowa
1 review
0 helpful votes
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Great fragrance. Some issues during receiving.
December 31, 2020
Updated review

Easy process. However, I ran into issues with USPS. There was a processing delay that I'm still in the dark about. I received my product in good shape but later than projected.

Date of experience: December 31, 2020

Easy process
December 22, 2020
Previous review

Easy process.

Date of experience: December 22, 2020
Georgia
1 review
0 helpful votes
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Didn't receive my order
January 30, 2021

I placed an order on December 19,2020. I received an email with a tracking number that stated that my package will arrive on December 24th. I've been tracking my package daily since I haven't received it yet. I have emailed Fragrancex and called them, but was not successful with reaching them. I would like a refund for my purchase. I spent over $120 on cologne I never received.

Date of experience: December 31, 2020
California
1 review
0 helpful votes
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FrgX
December 31, 2020
Updated review

Love shopping here. Best prices and quick shipping

Date of experience: December 30, 2020

Love shopping here
December 22, 2020
Previous review

Love shopping here. Best prices and quick shipping

Date of experience: December 21, 2020
California
1 review
0 helpful votes
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My first experience with FRagranceX!
December 30, 2020

I'm thankful for the conversation I had with my daughter about finding out how she found your website to order a certain fragrance she tried to find unsuccessfully for sometime. I ordered two different fragrances astonished by the quantity for the price. Delivery was faster than expected. I will be ordering again. Thank you!

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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Great service
December 30, 2020

Put in order, received confirmation, tracking # and speedy delivery of my perfume in pristine condition
Will return and order more.

Date of experience: December 30, 2020
California
1 review
0 helpful votes
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Fast and affordable
December 30, 2020
Updated review

Easy and found what I wanted. My package arrived earlier than expected which I was happy about.

Date of experience: December 30, 2020

Easy and found what I wanted
December 18, 2020
Previous review

Easy and found what I wanted.

Date of experience: December 18, 2020
North Carolina
1 review
0 helpful votes
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Best perfume ever
December 30, 2020

Your site offers a variety of fragrances, easy to manipulate through the selection, decent turn around time.

Date of experience: December 30, 2020
Colorado
1 review
0 helpful votes
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Looking good, smelling good
December 30, 2020
Updated review

I liked that I was able to find what I like without any problems

Date of experience: December 30, 2020

I liked that I was able to find what I like without...
December 20, 2020
Previous review

I liked that I was able to find what I like without any problems

Date of experience: December 19, 2020
New Jersey
1 review
0 helpful votes
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Great experience
December 30, 2020

My experience with FragranceX is great overall. The website is easy to navigate and the product descriptions are spot on.

Date of experience: December 30, 2020
Maryland
2 reviews
0 helpful votes
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Prompt & Just what we ordered.
December 30, 2020
Updated review

Perfume.com did not complete the order because it "could not ""figure out"" that the items were out of stock" when I purchased them. I got no Email to state they were out of stock.
Looking at the addresses of both companies, I see both are at the same location. Prices & selection were slightly different.

Date of experience: December 30, 2020

Perfume.com did not complete the order because it "could...
December 21, 2020
Previous review

Perfume.com did not complete the order because it "could not ""figure out"" that the items were out of stock" when I purchased them. I got no Email to state they were out of stock.

Date of experience: December 21, 2020
Illinois
1 review
0 helpful votes
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Satisfied
December 30, 2020

It's friendly, and I receive my items without any issues

Date of experience: December 30, 2020
New York
1 review
0 helpful votes
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Late delivery
January 29, 2021

Products and prices are great. Delivery was a disappointment. Never had a problem with this site before so I expected my order before xmas. Did not get it until 12/29 which was 10 days after ordering.

Date of experience: December 30, 2020
Connecticut
1 review
0 helpful votes
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Frustrated
January 29, 2021

I am very frustrated. I bought a fragrance as a gift for my wife and it came 3 days after Christmas. Very frustrated.

Date of experience: December 30, 2020
Texas
1 review
0 helpful votes
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The best place to purchase.
December 30, 2020

I always purchase my colognes here. Always great service and products. Due to, Usps may cause a little more time for delivery but Fragrance X does there part quickly.

Date of experience: December 29, 2020
North Carolina
1 review
0 helpful votes
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Obsession Order
December 30, 2020

Delivery was not made in the 2-5 day span advertised

Date of experience: December 29, 2020