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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Website is easy to navigate and the checkout process was easy.
My order was placed, processed and shipped in a timely fashion. I will place additional orders in the future.
We did not receive this order until 12-30-20. Not the vendors problem. The USPS has been very unpredictable in December this year.
I have had a order in there since 12/14/2020 was promised it would arrive very fast. Promised full refund if I was not happy. NO PRODUCTS, NO ONE ANSWERS THE PHONES OR EMAILS. "THEY JUST KEEP MY MONEY" shows it was shipped thru USPS but USPS claims they did not pick up.
Easy process. However, I ran into issues with USPS. There was a processing delay that I'm still in the dark about. I received my product in good shape but later than projected.
I placed an order on December 19,2020. I received an email with a tracking number that stated that my package will arrive on December 24th. I've been tracking my package daily since I haven't received it yet. I have emailed Fragrancex and called them, but was not successful with reaching them. I would like a refund for my purchase. I spent over $120 on cologne I never received.
Love shopping here. Best prices and quick shipping
Love shopping here. Best prices and quick shipping
I'm thankful for the conversation I had with my daughter about finding out how she found your website to order a certain fragrance she tried to find unsuccessfully for sometime. I ordered two different fragrances astonished by the quantity for the price. Delivery was faster than expected. I will be ordering again. Thank you!
Put in order, received confirmation, tracking # and speedy delivery of my perfume in pristine condition
Will return and order more.
Easy and found what I wanted. My package arrived earlier than expected which I was happy about.
Your site offers a variety of fragrances, easy to manipulate through the selection, decent turn around time.
I liked that I was able to find what I like without any problems
I liked that I was able to find what I like without any problems
My experience with FragranceX is great overall. The website is easy to navigate and the product descriptions are spot on.
Perfume.com did not complete the order because it "could not ""figure out"" that the items were out of stock" when I purchased them. I got no Email to state they were out of stock.
Looking at the addresses of both companies, I see both are at the same location. Prices & selection were slightly different.
Perfume.com did not complete the order because it "could not ""figure out"" that the items were out of stock" when I purchased them. I got no Email to state they were out of stock.
Products and prices are great. Delivery was a disappointment. Never had a problem with this site before so I expected my order before xmas. Did not get it until 12/29 which was 10 days after ordering.
I am very frustrated. I bought a fragrance as a gift for my wife and it came 3 days after Christmas. Very frustrated.
I always purchase my colognes here. Always great service and products. Due to, Usps may cause a little more time for delivery but Fragrance X does there part quickly.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

