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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,197
This company responds to reviews on average within 4 days

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111,473 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Positive experience
January 5, 2021

This was an positive experience using FragranceX. I also used a code and the shipping was very reasonable.

Date of experience: January 5, 2021
Virginia
1 review
0 helpful votes
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Very good so far none of the perfumes have damaged the spray as elsewhere

Date of experience: January 4, 2021
South Africa
1 review
0 helpful votes
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I ordered and paid from SOUTH AFRICA & once that happened my emails were never replied and u just can't get passed their automated telephonic system.
Absolute rubbish!
STAY AWAY FROM THESE GUYS!

Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
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I ordered and made payment for 2 brand new items and I received 1 new item and the other was an unwrapped, opened and used item, despite the order taking longer than the promised date.
My customer satisfaction rating on this experience is very poor.

Date of experience: January 4, 2021
California
2 reviews
1 helpful vote
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One day late
January 4, 2021

The USPS said it was delivered, but I didn't see anything! I assumed they dropped it off at the wrong address! I emailed customer service, they responded in a timely manner. They said they would refund me my total amount, but I got it later that day! Great customer service!

Date of experience: January 4, 2021
Minnesota
1 review
0 helpful votes
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Great prices
January 4, 2021

Excited to find my perfume as I haven't been able to and the price was fantastic.

Date of experience: January 3, 2021
Pennsylvania
1 review
0 helpful votes
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Happy purchase!
January 4, 2021

I was very happy with my purchase, Paul Sebastian cologne is very hard to find, so I was very happy to find it on your websight. Also, I was very
Happy with the price of my Angel purchase.

Date of experience: January 3, 2021
California
3 reviews
0 helpful votes
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Smelling Perfect
January 3, 2021
Updated review

Loved how quick it came, didn't like how they kept telling me to get a 6 digit code, and my bank card would not give me one.

Date of experience: January 3, 2021

So far, so good!
December 25, 2020
Previous review

So far, so good!

Date of experience: December 25, 2020
Alabama
1 review
6 helpful votes
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Excellent Price and Product, but Poor Delivery Time
February 2, 2021
Updated review

Product did not arrived on the initial delivery date or the new revised delivery dates. I was not able to contact company by phone. I was put on hold for a long period of time and on several occasions with no customer service representative assisting. I sent a email via company website Help link. The Help link didn't reply, but the delivery information was updated/revised once again. Product finally arrived about 10 days after being ordered.

Date of experience: January 3, 2021

Fast and simple
December 19, 2020
Previous review

Fast and simple.

Date of experience: December 18, 2020
Washington
1 review
0 helpful votes
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Awesome
January 3, 2021

Delivery was on time and the product was just what I ordered

Date of experience: January 3, 2021
New York
1 review
0 helpful votes
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First Fragrance of 2021
January 3, 2021

I loved shopping with FragranceX, the price point and selection was pretty good compared to other sites.

Date of experience: January 2, 2021
California
2 reviews
0 helpful votes
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The best Fragrance
January 3, 2021
Updated review

Glad to know you had body fantasies, love this body spray.

Date of experience: January 2, 2021

Glad to know you had body fantasies, love this body...
December 25, 2020
Previous review

Glad to know you had body fantasies, love this body spray.

Date of experience: December 24, 2020
Georgia
1 review
0 helpful votes
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Delivery delay
January 3, 2021

My order was a Christmas gift. When I placed the order it stated that my order would arrive prior to Christmas. Unfortunately it did not arrive until the following Tuesday.

Date of experience: January 2, 2021
Ohio
1 review
0 helpful votes
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Fast shippiny
January 3, 2021
Updated review

The perfume was $212 should've bought it then. Still was a good price and the product is even better than the sample I received.

Date of experience: January 2, 2021

Fast shipping, never had a problem
April 19, 2020
Previous review

Fast shipping, never had a problem.

Date of experience: April 18, 2020
Texas
1 review
0 helpful votes
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Best prices
January 3, 2021

My favorite fragrance is Versace Yellow Diamonds. I get compliments all the time just walking past someone. A win!

Date of experience: January 2, 2021
Florida
1 review
0 helpful votes
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O k
January 2, 2021

I used fragrancex before, this time i oder 3 bottle parfum and 2 sample 1 of 2 sample broken when it got here!

Date of experience: January 2, 2021
Bangladesh
1 review
0 helpful votes
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Good perfume
January 3, 2021

Awesome Body Spray. This so much lasting. And its fringes was great. You can use it whenever you want

Date of experience: January 2, 2021
Vermont
1 review
0 helpful votes
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Inauthentic scent
February 1, 2021

I ordered two bottles of Casmire by Chopard. I was not aware that this product has been modified. I am planning to return it. I wrote to the company to obtain a mailing label. It's been a week and I've not heard anything except for this survey. Very disappointed in the lack of customer service. Will not be doing business with them in the future unless I hear from them soon.

Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Shipping
January 2, 2021
Updated review

I always half to wait about 5-6 days after I order to track my item, it always saids a shipping label was created and usps is awaiting item I would like for my phone temp to be on it's way by the 2nd day after irdering.

Date of experience: January 1, 2021

I love the prices the perfumes arrives in perfect condition...
April 30, 2020
Previous review

I love the prices the perfumes arrives in perfect condition and you have fast shipping.

Date of experience: April 29, 2020
New Jersey
1 review
0 helpful votes
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Delivery Time
January 1, 2021

I ordered this product on Wednesday, Dec 23 and paid extra for 1-day delivery, but didn't receive product till Wednesday, Dec 30. Was dissatisfied because of this reason.

Date of experience: January 1, 2021