Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It's a fast smooth experience. Very easy. It's affordable.
Great smell order came quick. Order delivered right when they said it would.
Very happy about the whole experience, I have been trying to not buy online but they make a strong argument for staying
I love you guys,, always a great experience
I was very pleased with my selection will reorder when I am finished with these.
Prices are good, and I am always happy with my choices
Good perfume I love it for my wife it smells so good and she loves it
Almost went back to company. Had to go to Post office to pick up, over all experience was good.
Very good experience price was great for the quality of the colognes you guys have to offer will be shopping with you guys very soon continue doing the excellent service.
Fragrance x never disappoints. The website is easy to use, and they have a great variety of products.
The prices I paid were not the prices advertised. The were more.
Customer Service had to be emailed a few times before I got a response. They were very unreasonable about the damage as if they were questioning my integrity, even though I provided photos of the missing perfume inside the bottle. They still wanted videos and pictures in addition to the photos that I provided of the actual bottle missing Liquid. I was only requesting a replacement bottle of the defective bottle.
I'm very happy with my purchase however my box was opened and then taped up. Nothing was damaged or taken.
Locanto by rajesh baliarsingh paid $28 usd. Just find out in order to see who likes me need to pay another membership…I never see this before, have try to contact CS in English and Spanish with out talking to a real person, the two # on the web *******220 & *******381 are fake numbers you can't speak with no one …I'm fighting to get my money
Fast shipping was my biggest for me. No problems getting my package or nothing. I would order again if the shipping stays fast. I also like knowing everything is always 100% legit
Always quick response and always reliable delivery! I was no longer able to find this fragrance in the stores and was so happy when I found it on Fragrance. Excellent quality and service!
My overall experience was ok. The next time that I order, I will make sure the bottle says perfume
I've received my Venetian Amber perfume and I'm absolutely delighted. The fragrance is deep, elegant, and enveloping — exactly what I expected from Francesca Bianchi. It feels both mysterious and comforting, with a perfect balance of warmth and refinement. The entire experience, from order to delivery, was seamless. Thank you for this olfactory treasure!
Hello, Just purchased a new fragrance - hoping it's everything I imagined!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

