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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Great price, easy to find products I was looking for
Great price, easy to find products I was looking for
Quick, easy, and packaging was discreet.
Overall found a new reliable source for my monthly purchases.
Excellent deal!... no doubts...! Unbeatable in price and quality
Im very pleased with the quality of the perfumes and colognes.My mom loved the smell
Im very pleased with the quality of the perfumes and colognes
I got the parfum Good Girl for Christmas as a gift set, but it didn't have the body cream, so I ordered it through FragranceX, and I absolutely love the way it feels and smell
The pricing was excellent and the product is just what I expected. It was very easy and it was delivered in a very timely manner.
I first tried Nanette Lepore's Beautiful Times through Scentbird but when I wanted to buy a full bottle, I was only able to find gift sets with lotion, which I didn't want for 3x as much as FragranceX. I was so excited to get an email from FragranceX that it was available to order and at a good price. My order came days earlier than expected and it's exactly the fragrance I remember in the original box. Fast shipping, easy checkout and product was just as expected. Will definitely order from FragranceX again!
I love purchasing from FX. I am extremely pleased with their selection and their prices are always the best when compared to competitors. To top it off, they prepare shipment on the same day the order goes through, AND their delivery is relatively fast.
Great selection of fragrances and fast shipping. Extremely happy with my purchases from FragranceX!
Hoping to get good products and did. Delivery came sooner than I thought.
Was great. U need to ave favorites or save for later.
It was fun for a change so many brands and it came fast just as mentioned on website, will be visiting again
I always enjoy browsing through your collection of top notch colognes, and your customer service is excellent!
I received my order in a prompt manner which I appreciate, although 2 of the vials broke in the box and the 3rd one didn't have any perfume in it. I sent an email a few days ago and have heard nothing.
Ordered a Montblanc Legend and arrived in 4 days. Safe packaging and product exactly as expected.
In my experience FragranceX is the premier online fragrance retailer. Competitively priced.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

