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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Ordered a Montblanc Legend and arrived in 4 days. Safe packaging and product exactly as expected.
In my experience FragranceX is the premier online fragrance retailer. Competitively priced.
Found exactly what I was looking for, and I got an amazing deal.
Found exactly what I was looking for, and I got an amazing deal.
My White Diamonds was a darker amber color and the box sticker stated Elizabeth Arden/ Elizabeth Taylor. Hum? And a sticker on back said."Generic". But my other colognes were in their original pkgs. And full strength aroma. Can you please explain this?
So happy with my purchase. Great price and quick delivery.
My favorite perfume is Ralph Lauren Romance, Summer Blossom. Unfortunately I think it may have been discontinued and I was unable to find it anywhere but with you!
Took less than a week. Like refund policy. Didn't like Tax on non promo. Walmart longer delivery but cheaper.
I received just what i ordered in the right quantity i was very happy.
Great selection and prices and the website functions smoothly. Pleasant, trouble free shopping experience.
Great selection and prices and the website functions smoothly. Pleasant, trouble free shopping experience.
I'll keep it short, exactly what I needed and most importantly, in the exact time needed! 1 day before leaving on vacation for 3 weeks! Thanks guys!
I'll keep it short, exactly what I needed and most importantly, in the exact time needed! 1 day before leaving on vacation for 3 weeks! Thanks guys!
Quick and easy to use website and you can't beat the price!
I contacted customer service via email to let them know that one of the products I ordered leaked during shipping and i never received an email or call back
Not what I was expecting. Unfortunately it didn't smell anything like the cologne I requested. I paid a lot of money and absolutely dislike the scent.
I thought the product and pricing was great... But... I didnt receive on the original ship date and then when the date was changed, I didn't receive on that day either. It was almost a week late from the original ship date.
We Love FragranceX! All of our favorite fragrances and at unbeatable prices! We each just got over a dozen a piece and we love everyone!
We have used this site for over 6 years and won't go anywhere else! We don't care about boxes or labels and with this company that will give you an additional discount! So I always shop for the largest "Tester" - no labeled box that literally cost $10-20 AND cologne or perfumed filled to the top! This will guarantee I can buy it's not one maybe two more fragrances.
The price is incomparable- products are on point- and delivery is always within a week of your purchase!
We can't stop and won't stop buying from FraganceX!
My product was just as described and I received it quickly
Easy shopping experience with great price and fast service
Excellent shopping experience on classic perfumes, especially those from the French house Guerlain. Thank you so much!
So glad to have found FraganceX. Good prices, awesome selection, fast shipping. What more can one ask for?
I was looking for a particular fragrance and FragranceX had the best price which I was skeptical about because of how cheap it was, but after reading up on the site, listening to popular YouTubers I decided to take the plunge and oh boy, I'm so happy I did. I don't think I'm shopping anywhere else now. The price was amazing, shipping was fantastic, and best of all, the fragrance was 100% authentic.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

