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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fragrance X is my #1place to go I am so pleased with my products I bought well over what I needed for gifts in brand names and for myself. I will be a permanent customer for sure
I'd have given a four star rating if the item I ordered is not a counterfeit!
I have given a four star rating if the item I ordered is not a counterfeit!
Love the great quality of service and value and the quick shipping
Absolutely love this place for ordering perfumes. Great prices!
Mejor lugar para comprar mis fragancias, muy recomendado!
I been shopping here since 2008 from Afghanistan so i wouldn't change a thing prices are great shipping time is ok
I been shopping here since 2008 from Afghanistan so i wouldn't change a thing prices are great shipping time is ok
Found my fragrance when no store carried it. Price was awesome and delivery was fast. Ongoing communication was terrific. Will definitely use them again!
Easy to find, order process was easy to follow!
Easy When I saw the advertisement on face book, I was ready to buy your product. Four years ago I spent $37.00 for 1 and 1/2 oz. At Walgreens drug store for this same fragrance.
Quick easy ordering, delivery was slower than their usual fast delivery because of the holiday but I still got it in time!
Quick easy ordering with fast delivery!
Large selection, easy site to navigate, timely delivery. All the products I have ordered are "new/fresh" not old where the fragrance is off... like rancid olive oil, for example. I switched from purchasing at a major department store to Fragrance X for a reliable product.
Easy to navigate your site. Can order from a large variety of fragrances.
I feel that your online purchasing system is very friendly and your service has always been very reliable and on time. This time the delivery took a little longer than usual, but I assume it's due to the season. We have recommended your company to several people and they are very satisfied.
Received my product in a timely manner. I was informed when and where the product was. I got the product at a good price.
Great gift at a great price. Items arrived quicker than expected which was nice.
I thought I lucked out and found what I was looking for. Normally wear Chloe Narcisse, since it's so hard to find, I started with Flaunt Floral, what I got from you was not the same it is very harsh smelling bottle the same in shape, but dark color perfume, Flaunt Floral is a much lighter color and nice smelling.
Sorry I am not happy with this perfume.
I'm looking for FLAUNT Floral. The cap actually says FLAUNT Floral.
Easy to find what I was looking for.
And thanks for the price
It was quick and easy to find popular fragrances, and very good prices!
I have been buying the products for a while and I am very satisfied with the quality and delivery time
Great products but I entered my email for the 15% discount but I didn't receive a code to apply to my purchase. Disappointed.
Great products but I entered my email for the 15% discount but I didn't receive a code to apply to my purchase. Disappointed.
I've never had a bad experience with them until I accidentally received half of my order, but their customer service fixed it immediately.
USPS messed up delivery of item and it ended up taking 1 week to receive order instead of 2 day delivery.
Sent email to FragranceX customer service, but never received reply.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

