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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
How would you rate FragranceX?
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,202
This company responds to reviews on average within 4 days

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111,478 reviews

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Arizona
1 review
0 helpful votes
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Blessed
December 17, 2020

Fragrance X is my #1place to go I am so pleased with my products I bought well over what I needed for gifts in brand names and for myself. I will be a permanent customer for sure

Date of experience: December 17, 2020
Florida
2 reviews
0 helpful votes
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The perfume was "counterfeit"!
January 16, 2021
Updated review

I'd have given a four star rating if the item I ordered is not a counterfeit!

Date of experience: December 17, 2020

I have given a four star rating if the item I ordered...
December 7, 2020
Previous review

I have given a four star rating if the item I ordered is not a counterfeit!

Date of experience: December 7, 2020
Florida
1 review
0 helpful votes
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Great!
December 17, 2020

Everything but the delivery time as great as it didn't arrive on time.

Date of experience: December 17, 2020
Nevada
1 review
0 helpful votes
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Satisfied customer
December 17, 2020
Updated review

Love the great quality of service and value and the quick shipping

Date of experience: December 17, 2020

Love it great quality service
December 8, 2020
Previous review

Love it great quality service

Date of experience: December 7, 2020
New York
1 review
0 helpful votes
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Elizabeth Taylor perfumes
December 17, 2020

Absolutely love this place for ordering perfumes. Great prices!

Date of experience: December 16, 2020
Florida
3 reviews
0 helpful votes
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Es el mejor lugar!
December 17, 2020

Mejor lugar para comprar mis fragancias, muy recomendado!

Date of experience: December 16, 2020
Illinois
1 review
0 helpful votes
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Mr Robinson
December 17, 2020
Updated review

I been shopping here since 2008 from Afghanistan so i wouldn't change a thing prices are great shipping time is ok

Date of experience: December 16, 2020

I been shopping here since 2008 from Afghanistan so...
December 5, 2020
Previous review

I been shopping here since 2008 from Afghanistan so i wouldn't change a thing prices are great shipping time is ok

Date of experience: December 4, 2020
Florida
1 review
0 helpful votes
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Awesome!
December 17, 2020
Updated review

Found my fragrance when no store carried it. Price was awesome and delivery was fast. Ongoing communication was terrific. Will definitely use them again!

Date of experience: December 16, 2020

Easy to find, order process was easy to follow!
December 8, 2020
Previous review

Easy to find, order process was easy to follow!

Date of experience: December 7, 2020
Arizona
2 reviews
0 helpful votes
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The best value that I could have ever had!
December 17, 2020
Updated review

Easy When I saw the advertisement on face book, I was ready to buy your product. Four years ago I spent $37.00 for 1 and 1/2 oz. At Walgreens drug store for this same fragrance.

Date of experience: December 16, 2020

Easy
December 7, 2020
Previous review

Easy

Date of experience: December 7, 2020
North Carolina
1 review
0 helpful votes
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Great site!
December 17, 2020
Updated review

Quick easy ordering, delivery was slower than their usual fast delivery because of the holiday but I still got it in time!

Date of experience: December 16, 2020

Quick easy ordering with fast delivery!
December 7, 2020
Previous review

Quick easy ordering with fast delivery!

Date of experience: December 7, 2020
Arizona
1 review
0 helpful votes
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Great Company!
December 16, 2020
Updated review

Large selection, easy site to navigate, timely delivery. All the products I have ordered are "new/fresh" not old where the fragrance is off... like rancid olive oil, for example. I switched from purchasing at a major department store to Fragrance X for a reliable product.

Date of experience: December 16, 2020

Easy to navigate your site
December 7, 2020
Previous review

Easy to navigate your site. Can order from a large variety of fragrances.

Date of experience: December 7, 2020
District of Columbia
1 review
0 helpful votes
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Satisfaction
December 16, 2020

I feel that your online purchasing system is very friendly and your service has always been very reliable and on time. This time the delivery took a little longer than usual, but I assume it's due to the season. We have recommended your company to several people and they are very satisfied.

Date of experience: December 16, 2020
Texas
2 reviews
0 helpful votes
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Product review
December 16, 2020

Received my product in a timely manner. I was informed when and where the product was. I got the product at a good price.

Date of experience: December 16, 2020
West Virginia
1 review
0 helpful votes
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Coach gift set
December 16, 2020

Great gift at a great price. Items arrived quicker than expected which was nice.

Date of experience: December 16, 2020
Arizona
1 review
0 helpful votes
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Flaunt Floral
December 16, 2020
Updated review

I thought I lucked out and found what I was looking for. Normally wear Chloe Narcisse, since it's so hard to find, I started with Flaunt Floral, what I got from you was not the same it is very harsh smelling bottle the same in shape, but dark color perfume, Flaunt Floral is a much lighter color and nice smelling.
Sorry I am not happy with this perfume.
I'm looking for FLAUNT Floral. The cap actually says FLAUNT Floral.

Date of experience: December 16, 2020

Easy to find what I was looking for
December 7, 2020
Previous review

Easy to find what I was looking for.
And thanks for the price

Date of experience: December 7, 2020
Tennessee
3 reviews
9 helpful votes
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Great price
December 16, 2020

It was quick and easy to find popular fragrances, and very good prices!

Date of experience: December 16, 2020
Georgia
2 reviews
0 helpful votes
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Great!
December 16, 2020

I have been buying the products for a while and I am very satisfied with the quality and delivery time

Date of experience: December 16, 2020
Florida
1 review
0 helpful votes
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Great products but I entered my email for the 15% discount but I didn't receive a code to apply to my purchase. Disappointed.

Date of experience: December 16, 2020

Great products but I entered my email for the 15% discount...
December 5, 2020
Previous review

Great products but I entered my email for the 15% discount but I didn't receive a code to apply to my purchase. Disappointed.

Date of experience: December 5, 2020
Minnesota
1 review
0 helpful votes
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Title
December 16, 2020

I've never had a bad experience with them until I accidentally received half of my order, but their customer service fixed it immediately.

Date of experience: December 16, 2020
North Carolina
1 review
1 helpful vote
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2 day delivery from USPS took 1 week
December 16, 2020

USPS messed up delivery of item and it ended up taking 1 week to receive order instead of 2 day delivery.
Sent email to FragranceX customer service, but never received reply.

Date of experience: December 16, 2020