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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and easy to navigate thru the website. I loved all the products I received.
Quick and easy to navigate thru the website.
Just hope I get in time for Christmas. Very easy to order.
Just hope I get in time for Christmas. Very easy to order.
So so happy with Fragrance. X their cologne is the best and their shipping is fast. Only place to buy from
Thank you
Is fast service with quality perfumes so much cheaper than retail
I have received one package but haven't received other that was ordered same day minutes apart
The price was great, almost too good to believe... and rightfully so. I purchased Versace Dylan Blue, which I have purchased before from Macy's. The bottle I received did not smell right. It was almost like the cologne was stale. It's not pleasant to wear, which is a shame.
Good experience so far. Will rate again after receiving cologne.
I'm a return customer. Love the easy sales transaction and excellent customer service.
Good prices and good coupons better then the competition.
Good prices and good coupons better then the competition.
It was a great experience because of the availability of the product.
It was a great experience because of the availability of the product.
I ended up men's cologne when I thought I was ordering girls cologne. Now I have no gifts for my granddaughters. There were no explanation of what I ordered just numbers.
Thanks anyway.
This is a Christmas gift so I haven't opened it but the ease of ordering and shipping times were very satisfactory. My order arrived in maybe 2 days so I was very happy with the way orders are getting backed up. Thank you.
Quick and easy. Tends to have the perfume that I want.
I live out of the US and tried to buy my mother a Christmas gift, to be shipped to the US.
I had 2 payments put on hold, and was asked to go through a series of arcane steps to verify my card.
After a couple of hours of calls to my bank and FragX customer service, I gave up.
Thankfully I was able to make payment via PayPal the 2nd time, when I knew to put the correct delivery address in.
FragranceX makes it easy to shop for mens' colognes. Great selection at great prices. My deliveries have been prompt, usually about 3 days.
It's great knowing I can purchase my favorite products at such a reasonable price. Thank you!
The prices are great for the large sized perfumes. They were delivered within a couple days of placing the order.
It arrives on the exact time and in very good condition the fragrance is very good 100% I recommend it.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

