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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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SCAM! STAY AWAY FROM THIS COMPANY!
They charge your card. They DON"T deliver as promised. They DON'T respond to email inquiries and they DON'T answer the phone. I've contacted my bank to dispute!
I appreciate the variety of selections & that most of your fragrances have different sizes. The delivery time was about a week plus, not too bad. However, one of my products was damaged. I'm unable to spray the fragrance. So that's going to be a return.
Lots of options to choose from. I would like to see more samples. Good price points.
Muy Bueno producto y Buena Calidad de Perfume y bueno descuento y Llega muy rápido
Muy Bueno producto y Buena Calidad de Perfume y bueno descuento y Llega muy rápido
Great my product deliver on time and they keep you up if they would be late
Shopping here is easy and price are affordable
I've shopped at FragranceX before. Good prices, good selection, fast shipping.
Loved all the variety you have to choose from. They don't sell Christian Aquilera perfume in any stores in my area. Now I have a place to order from
A good variety to choose from with descent pricing.
Love shopping here! My go to spot for shopping fragrances... the selection of fragrances are usually older fragrances. They are missing a lot of niche fragrances that are from well renowned. Can't beat the prices though. Great deals!
Overall, I was satisfied with the service and the perfume. The only downside was the perfume was a bit pricey even with the 20% discount added (over $40). I wish they would sell Michael Kors products at a discount like they do with other the designer brands they sell.
I was satisfied with the service and the product and the delivery time, but I saw a print that said the item I ordered was $5.00 and some few cents but I paid $26or $27.00 for the one I got. So I don't know what happened there.
I am trying to cancel this order and reorder another larger bottle of that fragrance but there is no way to cancel the first order
I love perfume and Fragrancex has almost all fragrance. I enjoy this sight.
Thank you for continuing to sell this brand - it's my wife's favorite!
Thank you for continuing to sell this brand - it's my wife's favorite!
Great prices and my order is always delivered on time.
Everything I order my man loves the smell. Only buy my parfums from your company.
Everything I order my man loves the smell. Only buy my parfums from your company.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

