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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would like to be able to use the promo code on line and also the coupon that comes with evey orser.
Fast and easy! However, one item was missing in the parcel.
Awaiting for replacement.
I had a overall great experience. The variety of different colognes was great, alot to choose from and the prices are the best. Shipping was fast and I would recommend them to anyone.
The items smelled great! Very happy with my purchase!
I found and ordered well in advance the cologne I wanted to gift for Christmas. The delivery has some delay that got me worry but the package arrived 3 days before Christmas. So I am happy with the transaction.
Love the tester option, I don't need all the fancy boxes when it's just for me. :)
It was excellent I found what I wanted at a nice price
It's my go to for my daughters favorite fragrance.
I've wanted this perfume for over 3 years if not more, finally pulled the plugged. The scent is marvelous just what I thought it'd be and shipping was exceptional, specially around this time of the year. I got my package within 48 hrs. Totally recommend this site, I already have a second bottle in my basket.
Prices are very competitive. Site was easy to navigate. Items needed were in stock. Shipping took a week longer than expected, but a followup email was sent asking to confirm delivery.
The first order was slow and my other order i did express and still waiting.
My order was processed quickly and the price prompted me to add a second item ( both perfume and lotion).
Absolutely the best prices you can find for brand name fragrances. Very fast shipping as well. Totally satisfied!
So pleased my son told me about the site. No problem. Fast and easy.
Ordering on site was very easy and quick.
Merry Christmas love!
No complaints so far! I bought Montana as a gift for Christmas! I haven't opened the package as of yet but I expect everything to be as I ordered! Thanks!
Reliable with a great selection of fragrances! Great prices with fast shipping!
Reliable with a great selection of fragrances!
I was hesitant to purchase from FragranceX, but I was very satisfied with my overall experience\. The price was the best I found on a number of websites and it was delivered promptly.
Shipping was a little slow than what was advertised but it is understandable given the current circumstances in America. Everything else like the quality of products and packaging is 10/10!
I've bought many fragrances from fragranceX, they never disappoint. The cologne was shipped out and arrived to me in such a fast time. Authentic products, for a great price. I love buying from here
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

