Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took too many times entering the same information
It took too many times entering the same information
Great prices, easy shopping, fast shipping
Good prices, hopefully fast shipping
Easy ordering. Quick delivery. Nice product. I will be ordering again.
Love this site very affordable for all my fragrance needs
Ordered many times... Couldn't be easier... Always get what I ordered in just a few days... and the price is much better than going to the mall...
Ordered many times... Couldn't be easier... Always get what I ordered in just a few days... and the price is much better than going to the mall...
Prob won't be ordering online again back to Sephora we go
Very easy and painless. It's that simple. A vast selection of fragrances in all sizes and price ranges. An absolute no-brainer.
I LOVE FRAGRANCEX! I HAVE RECOMMENDED IT TO ALL OF MY FAMILY AND FRIENDS! ALL 7 OF MY CHILDREN NOW ORDER FROM FRAGRANCEX.
THE ONLY THING I WISH YOU HAD IS IF YOU BUY SO MANY OR A CERTAIN PRICE YOU GET ONE SELECTION FREE, OR A SPECIAL GIFT!
THANK YOU FOR LISTENING AND YOUR PRODUCT. OH AND I BOUGHT MY MOTHER SHALIMAR AFTER HER NOT HAVING ANY AFTER 48 YRS! I SURPRISED HER AND SHE CRIED. THANK YOU FRAGRANCEX!
I LOVE FRAGRANCEX! I HAVE RECOMMENDED IT TO ALL OF MY FAMILY AND FRIENDS! ALL 7 OF MY CHILDREN NOW ORDER FROM FRAGRANCEX.
THE ONLY THING I WISH YOU HAD IS IF YOU BUY SO MANY OR A CERTAIN PRICE YOU GET ONE SELECTION FREE, OR A SPECIAL GIFT!
THANK YOU FOR LISTENING AND YOUR PRODUCT. OH AND I BOUGHT MY MOTHER SHALIMAR AFTER HER NOT HAVING ANY AFTER 48 YRS! I SURPRISED HER AND SHE CRIED. THANK YOU FRAGRANCEX!
So far looks good! I love this smell so much. But the order processing time a little bit longer. But delivery speed was good.
You guys have the best prices and fast delivery service I love shopping with you guys
You guys have the best prices and fast delivery service I love shopping with you guys
I like being able to get the fragrances I like at good prices and fast service.
I like being able to get the fragrances I like at good prices and fast service.
It was okay, just that i cant choose my country Ghana as a billing address and my order has to be put on hold for me to contact my bank for a verification code before my order can be completed, this wastes my time and ruins the shopping experience. This is the 3rd time i have encountered this problem. Please fix or else i will take my business elsewhere.
It's been good just that i cant choose my country Ghana as a billing address
I was under the impression that this would be cologne not aftershave lotion.
I love this place! Haven't had a problem and I've ordered over 5 times already. Just put an order in today
I love this place! Haven't had a problem and I've ordered over 5 times already. Just put an order in today
Have used your company for years. Works great every time.
Have used your company for years. Works great every time.
Great products and prices, fast shipping, AND if you chose a fragrance that you don't care for, they are WONDERFUL about accepting returns! Other sites only accept packages you have not opened!
So happy to have discovered this site, so convenient and affordable!
So happy to have discovered this site, so convenient and affordable!
Its very simple and no fuss! I enjoy my purchases and like the low prices!
Its very simple and no fuss! I enjoy my purchases and like the low prices!
My order came fast. I got everything that I ordered, but some of sprayers on the sample bottles do not work and I'm not sure how I will be able to use them...
EASY, NICE FRAGRANCES! I HOPE THST EVERYTHING GOES WELL WITH MY ORDER...
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

