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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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The perfume smells different than I expected from all previous times i have received it
Bought the fragrances I wanted and they arrived on time. I'm just stepping into fragrances, so I'm still learning. But the price was excellent.
I was astounded at the speedy delivery of my perfume.
I love the fast delivery time and the products I received, just one that I didn't like but overall the service was good.
I had to do a return and the response time was really fast. I recommend.
Always the best prices and has the perfume I need!
Always the best prices and has the perfume I need!
As usual very ecpedient but would like an easier path to order the Shalimar body cream. Do you still carry the old Samara red container or discontinued?
No problems yet, some are lacking any information on smell
My experience has been great. The product is as advertised on the website.
It's a little lighter scent than I had anticipated, and needs to be applied twice daily for a good full effect. I do love the scent.
Shopping was very easy and came quickly! I made the mistake of buying a scent I'd never smelled before, and I don't care for it but it's by no fault of the business. I would definitely recommend!
After initial web page i could not find the 15 percent discount that was referenced.
After initial web page i could not find the 15 percent discount that was referenced.
Smooth, easy, with lots of options even within the same fragrance. My new shopping place for fragrances.
My order arrived on time, but was not the bottle that was pictured.
Very speedy service, great prices, Ave quality product. Can't go won't here!
Easy shopping online for the fragrances I wanted, easy checkout and fast delivery.
Very easy to choose and to pay. Items come as described and are a great deal.
Deal with them often and haven't been disappointed on any of the purchases I have made in the past... you get the real deal here...
It came fast and as expected. It was a tester, so it came in a white box, but the product is new and looks the same as a regular one.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

