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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I didn't receive my order not sure if it came but they sent the money back, but it doesn't show my account. Please have somebody reach out to me via email. Thank you.
I never get a notification that out of stock items are in to order or that we pay for items up front and will ship as soon as items come in
Hi Johnnie,
Thank you for sharing your feedback. We’re sorry for any inconvenience caused regarding stock notifications.
We truly appreciate your patience and understanding, and we’ll be sure to share your suggestion with our team for future improvements.
Items in demand always out of stock and I never get notification when items are in
My order which was a gift was shipped in a timely manner and my friend received their gift on time and the fragrance is what I had ordered.
Hi Jan,
Thank you for your wonderful feedback!
We’re delighted to hear that your gift arrived on time and that the fragrance was just what you ordered.
We appreciate your trust in FragranceX and hope to serve you again soon! 🎁
Website is easy to navigate and order my perfume of choice. I continue to come back and place orders!
Hello La Shionna,
Thank you so much for your wonderful review!
We’re delighted to hear you find our website easy to use and that you keep coming back to shop with us. Your loyalty means a lot to us! 💛
Took a month for order to arrive.
Very disappointed, I probably won't order again.
Hello Carol,
We’re very sorry to hear your order took longer than expected to arrive. We completely understand how frustrating that can be and sincerely apologize for the inconvenience.
Your feedback is truly appreciated and will be shared with our team as we continue working to improve delivery times and overall customer experience.
Been ordering Charlie Blue from you for many years. Unfortunately it is not available in stores anymore so thanks for FragranceX.com.
I told a few friends that if they wanted a good deals and popular fragrances shop at fragrances.com
Hello Philip,
Thank you for taking the time to leave a review! We’re delighted you had a positive experience and really value your support.
We’re very sorry to hear you had trouble reaching our customer service team. That’s certainly not the experience we want for our customers.
Please reach out to us at [email protected], and we’ll be happy to assist you promptly.
It's my experience I buy many times. It's best delivery and good customer service.
Hello Salah,
Thank you so much for your kind words and continued support!
We’re delighted to hear you’ve had great experiences with our delivery and customer service. Your loyalty means a lot to us!
Easy to purchase and same perfume you buy in stores. The men's colognes as well.
Hi Kristie,
We truly appreciate your review! It’s wonderful to hear you’re happy with your purchase, and we’re grateful for your recommendation.
No different than any online marketplace, I am satisfied with my purchase.
Hello Kristin,
Thank you so much for the 5-star review! We’re glad to hear you’re satisfied with your purchase and appreciate you choosing FragranceX.
We look forward to serving you again soon!
Hi Victoria,
Thank you for taking the time to leave a review! We’re delighted you had a positive experience and really value your support.
Hello Sandy,
Thank you for your message! We’re sorry for the mix-up with your order.
For future reference, please contact us directly at [email protected] whenever you experience any issue with an order.
Our team will be happy to assist you right away.
I love this fragrance and wear it everyday. The savings from purchasing through Fragrance X are amazing. I wish I knew about this company years ago.
Hi,
Thank you for your kind words!
We’re so glad you enjoyed your experience and appreciate you recommending us. We look forward to serving you again!
Very good company got my order very fast! Will definitely order again
Hi Roxann,
Thank you for taking the time to leave a review! We’re delighted you had a positive experience and really value your support.
My only experience problems are with the long shipping time and the excessive email and text contact with more offers. The actual products are things I would buy elsewhere for, most times more money. If I had known the shipping would take so long on a fragrance which is susceptible to heat, I would have paid for express shipping.
Hello DebaZ,
Thank you for sharing your feedback with us! We’re glad to hear you’re happy with our products and prices, though we’re sorry to learn about your concerns regarding shipping time and promotional messages.
We’ll be sure to review your comments about delivery speed and communications to improve future experiences. Please note, you can always opt out of emails or texts anytime, and expedited shipping is available for faster delivery on future orders.
We truly appreciate your support and hope to serve you again soon.
Easy returns I have never received a fragrance that I thought wasn't real. Amazing prices. Pretty fast shipping.
Hello Emily,
Thank you so much for your wonderful review! We’re thrilled to hear you’ve had great experiences with our products, prices, and shipping; and that our return process has been easy for you.
We truly appreciate your trust and look forward to serving you again soon! 💛
Havent gotten my stuff yet O heard alot of frags arrive broken
I will definitely come back to order. You guys rock. Thank you
Hi Daliza,
We truly appreciate your review!
It’s wonderful to hear you’re happy with your purchase, and we’re grateful for your recommendation.
Love these guys. Never had a problem. Always send updates. They have a wonderful variety of smells. They have great prices. I totally recommend. Thank you
Easy to find what you love and easy ordering. Great prices and no problems from start of the order to finishing.
Hi Kim,
We truly appreciate your review!
It’s wonderful to hear you’re happy with your purchase, and we’re grateful for your recommendation.
So far my purchases had been very good, no problems and no complains
Hi Joseph,
Thank you for taking the time to leave a review!
We’re delighted you had a positive experience and really value your support.
Good
Service was good. Timely delivery and product came in good condition
Hi Shereka,
Thank you for taking the time to leave a review!
We’re delighted you had a positive experience and really value your support.
I am well pleased with this purchase and product. It remains the same fresh scent that I remember from my younger days!
Hi Mary,
We truly appreciate your review!
It’s wonderful to hear you’re happy with your purchase, and we’re grateful for your recommendation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tiyana,
Hope you are doing well.
Your order 70132039 was never shipped as we were unable to charge the card you gave us. We are sorry:(
Have a great day.