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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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The Tommy girl and the cool water smell sooo good we will definitely be ordering again
It is very great and very great and very great and very great and very great and verygreat verygreat
Hi Jordan,
Thank you for your enthusiastic feedback!
We are thrilled to hear you had such a great experience with FragranceX.com! 😄
Hi Dana,
Thank you for your great feedback!
We are glad to hear your experience was fast and easy, with quick shipping and good communication.
We appreciate you choosing FragranceX.com! 👍
Hi Lynn,
Thank you for your wonderful feedback!
We are so glad you love your cologne and that your order was delivered quickly with excellent service.
We appreciate you choosing FragranceX.com! 😊
I don't like that when I see a product that I want to buy because the price is great, but when I add it to my cart the price is higher
Hi Tisha!
I am sorry to hear about your dissatisfaction.
I see the item had a great price of $5.48 with the 15% off discount. However, since the order did not meet the requirements for automatic free shipping, you ended up paying for shipping.
For the future, if the order is below $49, please use coupon code FREE, to get free shipping (but it cannot be combined with FX15 for 15% off).
Hope this information helps! Have a great day :)
Best prices in the Internet. Thank you. I'm happy with my order
Hi Brooke,
Thank you for your wonderful feedback!
We are so glad you are happy with your order and enjoyed finding the best prices on the Internet.
We appreciate you choosing FragranceX.com! 💖
Received the product unfortunately ot was defective and had to return it for an exchange
Hi Pablo,
Thank you for your feedback!
We are sorry you received a defective product but are glad our customer service team was able to guide you through the exchange process.
We appreciate you choosing FragranceX.com! 👍
Love this app I used this for many years and will continue to do so. My husband just ordered from you also
Hi Sandra,
Thank you for your kind feedback!
We are thrilled to hear you have been a loyal customer for many years and that your husband is enjoying shopping with us as well.
We truly appreciate your continued support of FragranceX.com! 💖
I love eternity been using it for years
I always use this site to order cologne, dependable, great quality, excellent customer service. Will continue to use them for all my fragrance needs.
Hi Augustine,
Thank you for your wonderful feedback!
We are so glad to hear you always have a great experience with us and that you trust FragranceX.com for all your fragrance needs.
We truly appreciate your loyalty and support! 🌟
I did not get the perfume I expected. Jimmy Choo I received was not like the one I had previously.
Hello Robert,
We’re very sorry to hear that your experience didn’t meet your expectations. After checking, we can confirm that we did respond to your email and provided a prepaid return label for your order. The item was successfully returned, and a full refund was processed.
We truly appreciate you giving us a try and hope to serve you again in the future with a fragrance you’ll love. 🌟
Best regards,
The FragranceX Team
Have crossed this company completely off my shopping list. After three different calls- one call was hung up on - even called my credit card card company to make sure there was no problem ( only company that had any trouble with my information was Fragrance X) will find a company that has good customer service and values it's new customers!
Hi Suzanne!
Hope you are doing well and I am sorry to hear you did not have a great experience with us.
Unfortunately we were unable to verify the Billing Details for your order, therefore we had to cancel it.
Hope this helps, have a great day!
Creed, Jean & Valentino. E/Perfum Big Bottles $504 Two day shopping. Credit Card Declined but Customer Care Helped me solve next morning. 6 Big Bottles Last me 2 years and I pick right off the GQ top 10. Perfum ONLY. If FRGX offered me a job I'd have links on that list.
Hi Jaime,
Thank you for your amazing feedback!
We’re thrilled to hear you were able to grab your favorite Creed, Jean, and Valentino perfumes from the GQ top picks and that our customer care team was able to help quickly.
We appreciate your support and kind words about FragranceX.com! 🌟
It was a great experience smells great. Love it. I will buy again. Thanks.
Hi Heather,
Thank you for your kind message!
We’re so glad you enjoyed the fragrance and had a great experience.
We look forward to your next purchase with FragranceX.com! 🌷
Fast shipping a great selection to buy from a great company to buy from so much cheaper prices then the stores.
Hi Eric,
Thank you for your fantastic message!
We’re thrilled to hear you love both colognes and enjoyed our fast shipping and selection.
We appreciate you choosing FragranceX.com for great deals! 💙
Hi Shawn,
Thank you for your feedback!
We appreciate your patience and are glad to hear you are ultimately satisfied with our service.
We look forward to serving you again at FragranceX.com! ⏳
Hi Tracy,
Thank you for your wonderful feedback!
We’re glad you love the fragrance, the bottle design, and the price.
We look forward to your next purchase with FragranceX.com! 🌸
Very easy and honest. I received my order quite quickly. I definitely recommend this service.
Hi Charles,
Thank you for your kind message!
We’re glad you found our service easy and reliable, and that your order arrived quickly.
We appreciate your recommendation and your support of FragranceX.com! 👍
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Hi John,
Thank you for your 5-star review! 😄
We’re thrilled to see your excitement and happy that you had a great experience with FragranceX.com.
We look forward to serving you again!
It came on time and I'm perfect conditions! I would buy it again!
Hi Sandra,
Thank you for your enthusiastic message!
We’re so glad your perfume arrived on time and in perfect condition.
We look forward to serving you again at FragranceX.com! 🤩
Never have done me wrong. I've always satisfied great product very cheap fast delivery.Thank you, thank you, thank you
Hi Catherine,
Thank you for your wonderful message!
We’re thrilled to hear you’ve always been satisfied with our products, prices, and fast delivery.
We truly appreciate your continued support of FragranceX.com! 🌸
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thank you for your wonderful feedback!
We are so glad you love the scents of Tommy Girl and Cool Water and that you plan to order again.
We appreciate you choosing FragranceX.com! 🌸