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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good job! I couldn't believe anyone can help me with my case I tried to get some help from the police, but they couldn't do anything. I decided to apply for a case with this company mon ey help. Page. Link /co ntact already at the end of the second week, my problem was solved do not fall for scammers. Thank them for everything
Good and it's very annoying to have to fill out 50 words in this box so instead of good, let's call this experience annoying, too time consuming, forced, not appreciated one bit by me and not likely to happen again in my lifetime..
Great experience and quick service. Received order within 3 days of order date.
Great place to shop. Love the video description of each fragrance.
Great place to shop. Love the video description of each fragrance.
This is where I purchase my favorite dents at prices that that you can't find anywhere else.
This is where I purchase my favorite dents at prices that that you can't find anywhere else.
My husband only wears Lagerfeld and I was so happy to find it on the website!
Great prices and selection. Easy ordering and fast shipping.
As always, FragranceX is the best to buy designer fragrances at an unbeatable price.
Quick shipping and low prices. Wide selection of fragrances at low prices. Can't complain.
Site is easy to navigate and there is a great selection and prices.
Site is easy to navigate and there is a great selection and prices.
I'm very happy with this company as it's the only place I can find this product.
I'm very happy with this company as it's the only place I can find this product.
ONLY FLAW WOULD BE THAT RIGHT AFTER I PLACED MY ORDER I GOT AN EMAIL SAYING I CAN GET 50% OFF THE ENTIRE SITE... WHICH I ONLY GOT 15% OFF THE FRAGRANCE SO I WAS A BIT DISAPPOINTED BY THAT BUT OTHER THAN THAT I AM EXTREMELY HAPPY WITH EVERY PURCHASE.
Pleased to encounter the fragrance X ad and find that you carry my perfume and at such a great price! Surprised to receive my order so quickly. I also enjoyed reading about the history of my perfume and the description of its ingredients. I will now be a permanent customer. Thank you and God bless.
Service was good, site is easy to navigate and everything processed smoothly. My disappointment is more on the product received. I have been looking for that perfume for the longest, I had it a long time ago and remembered it being such an amazing fragrance that it was head turning and would get compliments on it it was that good. I would see it in other places but was too expensive so I would wait. Got a notification from the site that they had it and decided to just go for it, i got it and when I sprayed it on it was such a generic scent, it was just not the scent I remembered, I ended up applying another perfume on top and it completely overshadowed and covered the generic scent
Excellent service! So pleased with the results! Would recommend FragranceX to all.
Thank you for getting the shopping experience easier
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

