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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love this site! Never lets me down and always has what I'm looking for
My order came so quick and the perfumes were great!
Site was easy to navigate, I had no issues finding what I was looking for.
All good, happy customer. Would buy again, There is no need to explain more.
Shopping was easy and the product, Angel lotion is awesome! I will order from FragranceX again.
They move fast and they about they business a good fragrance and store to shop with online
Purchased O de Lancôme and the fragrance smells fresh and authentic. Love wearing it especially in the summer. Citrus smell that advances to a powder smell. Fast delivery. Highly recommend
I like that the perfumes are 100% authentic, which give me the comfort to keep shopping with a peace of mind
I like that the perfumes are 100% authentic, which give me the comfort to keep shopping with a peace of mind
Grata. Aunque quisiera que tuvieran pequeñas muestras para probar las colonias antes de comprar el producto.
Easy to find what you want and pretty straight forward
Easy to find what you want and pretty straight forward
Wonderful overall experience. Speedy delivery, excellent prices. And wonderful products! The service provided is above and beyond today's expectations.
Great prices and fast delivery. I got my Versace quick. It is not a knock off and smells beautiful. Thank you and keep up the great customer service.
Excellent pricing and availability, paid far less than big name stores offer, used the savings to buy another selection to add to my fragrance selection, thank you!
FragranceX has good prices. The fragrance I bought was ok, but I got it on sale so good deal.
Quick delivery and nice prices. The prices are quite comparable or less than other sites and you get your order quickly.
My items were affordable and the shipping was on time.
I ordered and paid and a few days later it arrived.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

