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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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On a quick Internet search for my cologne, I stumbled onto FragranceX. I'm always a bit skeptical when it comes to websites I've never heard of before but I couldn't find any scam reports on them so I took a chance. I was relieved when I got the confirmation email for my order and even more so when I received my cologne a few days later. I am now a very happy customer who will be ordering perfume for my wife as a second purchase.
Great great selection of colognes from all over and difficult to find older popular colognes from 70s, 80s, 90s, who could ask for more! Your come back at you more was a great, great, great price!
Great great selection of colognes from all over and difficult to find older popular colognes from 70s, 80s, 90s, who could ask for more! Your come back at you more was a great, great, great price!
A super simple online process to initiate the shipment which arrived sooner than expected and expertly packed for safe delivery!
Very simple and swift entry of info for online purchase. AND - thank you for the -15% coupon:-)
After searching for a particular fragrance, to no avail, I stumbled across what I was looking for on FragranceX. The pricing was reasonable, and shipping was fast; I had my product within 10 days. There's a great variety of scents available, and the site is simple to navigate.
I love it, you guys continue have good products and service
Fast Shipping, new fav fragrance site! Will continue to do business with you all.
Always great deals and fast shipping! Love buying fragrances here!
Wonderful wonderful wonderful wonderful
Wonderful wonderful wonderful
Love this site! This site is my go-to because of the ease with purchasing my selections. The fragrances are high quality and are very authentic!
Easy purchase. Lovely selection of fragrances. Came very quickly
Easy purchase. Lovely selection of fragrances. Can't wait to receive
I have ordered numerous times from Fragrance X and this latest experience was another perfect transaction! The beat prices and quality products and always consistent every time!
Every order is correct, prices are great and customer service is perfect. Thank you!
Order arrived quickly, no damage, products sealed in original box. Everything was perfect and the two fragrances smell and wear perfectly! Will buy again and again.
Love the prices especially when there is an extra % off. I have told many people about your site. Free shipping is great too. I will continue shopping with you as long as the prices stay fair.
Thanks
Excellent, great buy, I like most of the brands you all have.
Ordering and delivery was fast and easy I love it got my order within 2 days.
FragranceX always gives me the best customer experience and the delivery is always quick!
Great product and received quick. Have bought a few so far and will be buying more.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

