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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Online shopping is the best! Many of the different Green Tea scents were not available at the time. I assume many people are using this site.
It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6
It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6
Love the prices and I like the idea that you can pick different size of bottles of stuff you want.
Love the prices and I like the idea that you can pick different size of bottles of stuff you want.
Got what I needed at a fair price. Like that they have what I use.
Great prices and website is easy to navigate through
Making the order was fine, but I had problems getting my card to take.
My fragrance arrived in a timely manner and packaged very well. The box was sturdy enough to keep the delivery company from destroying it!
I liked the 2 regular size bottles of perfume I got. But the samples I ordered smelled old. However items arrived within a few days. Fast response and ship out time.
I would like to know that my return was delivered to your company. Please advise. Thank you.
Awesome! Everything came in a timely manner and everything was 100% authentic.
Easy to view, easy to purchase, easy to check out. Shipping was quite quick as well as receipt of my order.
The perfume smelled great on me with my body chemistry.
Prompt delivery. Not so bad price, it was a gift for my friend and it arrived on time.
Great prices, great delivery time. Also liked how they keep me in touch with status of deliveries
Will purchase again.
Gary W
On a quick Internet search for my cologne, I stumbled onto FragranceX. I'm always a bit skeptical when it comes to websites I've never heard of before but I couldn't find any scam reports on them so I took a chance. I was relieved when I got the confirmation email for my order and even more so when I received my cologne a few days later. I am now a very happy customer who will be ordering perfume for my wife as a second purchase.
Great great selection of colognes from all over and difficult to find older popular colognes from 70s, 80s, 90s, who could ask for more! Your come back at you more was a great, great, great price!
Great great selection of colognes from all over and difficult to find older popular colognes from 70s, 80s, 90s, who could ask for more! Your come back at you more was a great, great, great price!
A super simple online process to initiate the shipment which arrived sooner than expected and expertly packed for safe delivery!
Very simple and swift entry of info for online purchase. AND - thank you for the -15% coupon:-)
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

