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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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I was very pleased with the variety of fragrances they had available. The prices on the products were reasonable. Items ordered arrived in a speedy manner and the ordering process was extremely easy to complete.
Always quick to order and find what you want. Product always delivered timely, great service
Always quick to order and find what you want.
Fragrance is a fake or diluted. Cap is discolored and does not reflect the designer quality.
The selection of my desired fragrance was quick and easy. I was not actually expecting that it would be available, but I was able to complete my order (ordered 2 of my same item). The delivery was lightening fast - EARLIER than the promised quick delivery date. The products were well packaged and the items were obviously legitimate. Transaction met or exceeded ALL of my expectations and requirements.
Always is a good experience buying perfumes from FragranceX, the price is pretty good, the delivery fast and overall it is a great experience.
What a surprised. I place my order in. I saw that my order will take 2-3 business days. I'm pleased with your organization...
My experience was great, the product was everything I had expected and I received it before the estimated time of arrival.
Easy checkout. Fair price I guess. Easy searching for designers and products.
As a young woman I could not afford this and now a in can love it.
As a young woman I could not afford this and now a in can love it.
Impersonal I guess that's how it is shopping on line
I like to be able to shop all of these perfumes. Plenty of choices.
I like to be able to shop all of these perfumes. Plenty of choices.
I love my perfume it's awesome. But the bottle was way too small. I have gotten this perfume before and paid less and the bottle was much bigger. I'm not sure what I can do? Can I return it n get the bigger bottle or what do you suggest
Excellent experience!
Excellent
Excellent
Excellent
So far no problem. But I do want my information saved.
Online shopping is the best! Many of the different Green Tea scents were not available at the time. I assume many people are using this site.
It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6
It was okay. But I am hoping I start getting a scent catalog so I can continue to shop along with bring offered a credit card with or through this company if there is one ava6
Love the prices and I like the idea that you can pick different size of bottles of stuff you want.
Love the prices and I like the idea that you can pick different size of bottles of stuff you want.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

