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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Easy to use, website very easy to navigate. No hassle at all!
Good service, fast delivery. I like the prices. I would like to receive some samples.
I'm very happy with my purchase. I received my son's cologne in a timely manner and it smelled even better than I thought it would. Very happy. Thank you
Excellent scent beautiful bottle. Everything about the perfume it's gorgeous. Thank you
Correct order, authentic products, efficient shipping!
Always been happy w/FrgX- one thing I just noticed is they dont charge tax(I live in CA) which means I save another 10%- many competitors DO charge tax and theyre from the same state(NY)- cant figure that one out:)
But ordering is simple, their website is easy to navigate- i've cancelled orders, had orders delivered to wrong address, and dealt with their customer service- these guys are always on top of it and its refreshing to do business with them
Keep up the good work
The best! Easy to select my choices, read reviews, and check out-
It was a smooth and fast experience. I received my order in less than a week.
En uno de los perfumes su atomizador tira el perfume cuando hace flash al echar el producto
Received it the date I was told…... packed very well.
It was a gift for someone and they Loved it! Will be ordering again shortly!
No complaints! Received everything as described. Excellent prices. Will shop again when need arises.
I was very pleased with the variety of fragrances they had available. The prices on the products were reasonable. Items ordered arrived in a speedy manner and the ordering process was extremely easy to complete.
Always quick to order and find what you want. Product always delivered timely, great service
Always quick to order and find what you want.
Fragrance is a fake or diluted. Cap is discolored and does not reflect the designer quality.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

