Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FragranceX

FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
How would you rate FragranceX?
grey stargrey stargrey stargrey stargrey star

FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
649
value
2,548
shipping
2,556
quality
7,157
This company responds to reviews on average within 4 days

Instant Feedback

111,400 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow carl U.
Unfollow carl U.
Share Review
Report Review

Longtime user
July 24, 2021
Updated review

Easy to use, website very easy to navigate. No hassle at all!

Date of experience: July 24, 2021

Easy to use
August 22, 2020
Previous review

Easy to use

Date of experience: August 21, 2020
Texas
1 review
0 helpful votes
Follow joseph R.
Unfollow joseph R.
Share Review
Report Review

Great experience
July 24, 2021
Updated review

Great experience. Fast delivery. Great prices as always.

Date of experience: July 23, 2021

Great experience
July 15, 2021
Previous review

Great experience

Date of experience: July 14, 2021
Texas
2 reviews
0 helpful votes
Follow Gwen L.
Unfollow Gwen L.
Share Review
Report Review

Great products
July 24, 2021

Great products at a good price! Quick shipping is a plus.

Date of experience: July 23, 2021
California
2 reviews
0 helpful votes
Follow Jenny A.
Unfollow Jenny A.
Share Review
Report Review

Good service
July 24, 2021

Good service, fast delivery. I like the prices. I would like to receive some samples.

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
Follow Lori H.
Unfollow Lori H.
Share Review
Report Review

Quick delivery and great product
July 24, 2021

I'm very happy with my purchase. I received my son's cologne in a timely manner and it smelled even better than I thought it would. Very happy. Thank you

Date of experience: July 23, 2021
Ohio
3 reviews
0 helpful votes
Follow ERNESTING M.
Unfollow ERNESTING M.
Share Review
Report Review

Yes
July 24, 2021

Excellent scent beautiful bottle. Everything about the perfume it's gorgeous. Thank you

Date of experience: July 23, 2021
Connecticut
2 reviews
0 helpful votes
Follow Lauren Y.
Unfollow Lauren Y.
Share Review
Report Review

Very pleased
July 24, 2021

Correct order, authentic products, efficient shipping!

Date of experience: July 23, 2021
Texas
1 review
0 helpful votes
Follow Debra Q.
Unfollow Debra Q.
Share Review
Report Review

For me
July 23, 2021

I enjoy the perfumes i have ordered and looking to place more orders

Date of experience: July 23, 2021
Kentucky
1 review
0 helpful votes
Follow Angie C.
Unfollow Angie C.
Share Review
Report Review

Wonderful price
July 23, 2021

Huge selection of fragrance and very competitive prices.

Date of experience: July 23, 2021
California
1 review
0 helpful votes
Follow allan R.
Unfollow allan R.
Share Review
Report Review

Low prices, speedy delivery
July 23, 2021
Updated review

Always been happy w/FrgX- one thing I just noticed is they dont charge tax(I live in CA) which means I save another 10%- many competitors DO charge tax and theyre from the same state(NY)- cant figure that one out:)
But ordering is simple, their website is easy to navigate- i've cancelled orders, had orders delivered to wrong address, and dealt with their customer service- these guys are always on top of it and its refreshing to do business with them
Keep up the good work

Date of experience: July 23, 2021

The best!
January 4, 2021
Previous review

The best! Easy to select my choices, read reviews, and check out-

Date of experience: January 4, 2021
Jamaica
1 review
0 helpful votes
Follow Dakota E.
Unfollow Dakota E.
Share Review
Report Review

Great customer service.
July 23, 2021

It was a smooth and fast experience. I received my order in less than a week.

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
Follow CINTHYA C.
Unfollow CINTHYA C.
Share Review
Report Review

Atomizador
July 23, 2021

En uno de los perfumes su atomizador tira el perfume cuando hace flash al echar el producto

Date of experience: July 23, 2021
Indiana
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

Received it the date I was told…... packed very well.

Date of experience: July 23, 2021
Colorado
1 review
0 helpful votes
Follow Franklin V.
Unfollow Franklin V.
Share Review
Report Review

Gift
August 22, 2021

It was a gift for someone and they Loved it! Will be ordering again shortly!

Date of experience: July 23, 2021
Florida
2 reviews
0 helpful votes
Follow Rosa A.
Unfollow Rosa A.
Share Review
Report Review

Best-selling
July 23, 2021
Updated review

Very quick good variety of perfume. Great experience

Date of experience: July 23, 2021

Very quick good variety
July 14, 2021
Previous review

Very quick good variety

Date of experience: July 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Jamie R.
Unfollow Jamie R.
Share Review
Report Review

Good products, quick shipping
July 23, 2021

No complaints! Received everything as described. Excellent prices. Will shop again when need arises.

Date of experience: July 22, 2021
Nebraska
1 review
0 helpful votes
Follow Lesa E.
Unfollow Lesa E.
Share Review
Report Review

A title?
July 23, 2021

It was earlier than expected and exactly what I ordered!

Date of experience: July 22, 2021
Texas
6 reviews
0 helpful votes
Follow Teri C.
Unfollow Teri C.
Share Review
Report Review

I was very pleased with the variety of fragrances they had available. The prices on the products were reasonable. Items ordered arrived in a speedy manner and the ordering process was extremely easy to complete.

Date of experience: July 22, 2021
California
1 review
0 helpful votes
Follow Beau I.
Unfollow Beau I.
Share Review
Report Review

Happy customer
July 22, 2021
Updated review

Always quick to order and find what you want. Product always delivered timely, great service

Date of experience: July 22, 2021

Always quick to order and find what you want
July 13, 2021
Previous review

Always quick to order and find what you want.

Date of experience: July 13, 2021
Mexico
1 review
0 helpful votes
Follow Maya Y.
Unfollow Maya Y.
Share Review
Report Review

Not the real deal
July 22, 2021

Fragrance is a fake or diluted. Cap is discolored and does not reflect the designer quality.

Date of experience: July 22, 2021