Ferns N Petals (FNP)Reviews 2,883

So they didn't complete the order and when I asked for help, I was not given any assistance. Like I paid the full amount bt they still haven't delivered. Its pathetic. Customer support is even worse.

Dont waste your time here. They will ruin ur occasion. I ordered cake for my brother n bhabhi for their 5th anniversary. Picture was very nice- what was delivered look so cheap like a 5$ Old cake.

Very bad experience in ordering.
Very bad experience in ordering. I ordered flowers and cake for my husband online on 13-2-2023 for Valentine's Day 14-2-2023. And today is 15-2-2023 they have not yet delivered and on 14-2-2023 their delivery body told me that my parcel got rejected from my husband which was big lie. My husband didn't even receive a call from their delivery boy not even met him. Now when am chatting which their customers care they are asking for re delivery again and again but not delivering my cake and flowers. I ask them to refund my money they are refusing to refund also. So my money has gone with them and my husband didn't received my gift also. I will never order from this website

Such a worst service,if we order an item for the special occasion the company will deliver after few days of that occasion... Their courier partners will keep the item in thier office for no reason and after few days they will deliver the item

I have requested for the 14 the delivery as I by mistake choose 15 FEB delivery and they have confirmed, they will deliver it by 14th and then later on No response, they just ignore still waiting for their response but No luck
Worse customer communication I ever experience
Moreover, this Can not be undo by any means because it important to deliver it as per our request, Furturemore I have request them to cancel the order if they are not able to deliver it as advised but they said its been processed, How is that possible because as per the online tracking its just confirmed NOT PROCESSED, MENAS THEY ARE LYING.

ORDER# *******201 and 202

This is the worst company I have dealt with
Ordered multiple items for guaranteed delivery valentines day
Order was placed January 23rd
They received my funds and 2 out 3 items not delivered
Tried to do a chat but the app crashes
Tried calling but receive robot greeting that they are overwhelmed with orders and cannot speak
This is A TOTAL SCAM
Order #*******
BUYER BEWARE
Will be destroying their reputation and credibility on every platform and as many media outlets as I can
This company deserves nothing less
Wish I could give a review with -5
This company is arrogant and will never try and fix the problem
Look at the thousands of negative reviews posted all across social media
Over the years
Ray Merchant

I made an order 3 days in advance and just got am email saying the delivery failed. I never got a call, neither did the recepient. I called their line so many times but no response and the chat app made me wait more than 30 minutes after which i closed the website.

I wish I checked this site before ordering with FNP. I checked the testimonials on their site and looks like they are all paid testimonials.
FNP will take money but doesn't deliver. And they don't have reliable vendors who have the drive to fulfill the task. They said delivery attempted but failed. But there is no proof, no picture of any sort or no phone call, text/whatsapp message or email to show an attempt was made.
On top of it their customer service is terrible. One guy just put me on hold (I hung up after 20 min). I called again and another guy was arguing with me that some one has to go to the vendor and pickup. If I had someone to pickup why would i even order it with FNP site?
They wouldn't even refund my money.
I asked them to deliver to another address and they said they can't. Don't waste your money on this site.

Paid for flowers for my anniversary, order no #*******, they took my money, and the day before delivery they said to me. Oooops we cant deliver THERE. I have informed my wife about the delivery so they ruined the occasion,disaster! I paid for a disaster. I WANT FULL REFUND NOW! NOW

Don't deliver gifts on time without any information to customers it have been done various time and don't refund amount
Order id *******
Don't buy anything from them quality is also not good

Worst Service-Read below to understand.
If you expect to surprise someone please be aware that it may fireback so badly like did with me.They just don't care if it's delivered or not.I chose the most expensive charges for the delivery option and told them I can pay more, no issue. Most important is to surprise and make the person happy. But they never care.Also can't place a complain.wow.
2 attempts and thats it.2nd attempt wasn't even a surprise.Person was already waiting for over an hour but driver didn't come.
Lost surprise & money.they didn't care to ask or follow. Tough luck! No where to complain. No one to listen.
I'm stunned to see people rating over 1 star. Guess they didn't face yet to speak to their customer service!

Yesterday I sent 2 bouquets to my sister in law in hyderabad, the flowers were so bad in shape. She sent me photos amd when I informed the fnp team they closed my query saying their delivery partner sent photo before delivering( am damn sure they never gt any picture before deliver) even when I sent my photo on same day they said they didnt received my email.
These people are fraud

They did not deliver on time and refused to cancel and refund the amount. They show zero accountability

Awesome cake! Perfect as I wanted it to be! Customer service 5star! Super experience! Will suggest FNP to everyone who wants to have an unforgettable experience!

Just to update my last review about FnP. I got contacted by the company immediately and was processed with the refund within the next 10 days. Although this situation hampered my dad's bday, but I guess the immediate response from the company convinced me to give them a second chance. And I ordered my parent's anniversary cake again. So far, the order went through, hope they would get the cake this time.
I hope this situation doesn't repeat in the future otherwise, the company would loose customers like me for sure.
Anyhow! Thank you for the refund!

Happy to receive the customised product that I wished. My search was over at Ferns N Petals. Thank you.

Scam - charged the goods and never delivered. No support and then set the status to ¨Delivery attempted¨ in order to not accept a support request on refund - well thought out frauds scheme.

Best customer service, good platform to purchase gifts, quality is good and wide variety of gifts are available.

You guys are awesome! Keep rocking! Count me as your permanent client. Soon you will find me ordering again.