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At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
ProFlowers Reviews Summary
ProFlowers has a rating of 3.3 stars from 1,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ProFlowers most frequently mention and beautiful arrangement. ProFlowers ranks 6th among Flower Delivery sites.
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I have used ProFlowers for many years and always been happy with the service & quality. This is probably the carrier's fault, but this time, the rose plant I ordered for my mom's birthday was left overnight in a truck in extremely cold temps ( -11°F) after the tracking showed it had already been delivered. There was no proof of delivery. It actually arrived a day late, frozen, and all the blossoms and leaves had fallen off. ProFlowers customer service sent a replacement one out, but of course, we missed the birthday.
It was very easy to order the flowers I wanted to send. It also was easy to contact the center so I could relay the gate code for the delivery.
The flowers delivered were extremely close to the ones I chose. Thank you!
Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.
The delivery driver was not able to make the first delivery and attempted to leave a message that was unable to be understood leading to the recipient blocking the number and causing a delay in delivery. This resulting in a late delivery from when I originally would have liked it to be.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The collegiate absolutely loved the arrangement-the flowers were fresh and gorgeous-and smelled nice too-which was a pleasant surprise!
Thank you for your review. We appreciate you taking the time to share your feedback.
The McKay look like it was just thrown together last minute. I ended up taking all the flowers out and putting something together myself. Highly disappointed and will not be ordering again.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I ordered some birthday flowers on short notice and they were delivered without any problems or delays. The flowers were beautiful and the recipient was very happy.
We appreciate you taking the time to post about your experience.
I have used Proflowers many times and have always been happy, but this time my order must have been left out in freezing temps in a truck, and did not look very good when we opened them.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The calla lilies arrived drooping and died before the weekend was over. SAD
Will not be using proflowers again in the future.
Update: after the reviewa supervisor contacted me and had the flowers redelivered. Great customer service to follow up as i was not expecting anything. Flowers the 2nd time were much fresher.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
A lot of places don't deliver to Puerto Rico or take forever to deliver there but it arrived in less than 24 hours and she loved it!
Thank you for your review. We appreciate you taking the time to share your feedback.
Overall experience went well. Flowers that I had ordered for my Niece were delivered a day early, which was nice. According to my Niece they were beautiful.
We're so happy to hear your niece loved the flowers and that the early delivery was a pleasant surprise. We truly listen to our customers and strive to bring a little more joy by exceeding expectations when we can. Thank you for sharing your kind words!
Although the bouquet was absolutely beautiful and deeply loved and appreciated by my wife, it didn't quite feel like the $120 we spent on it. If I had told her the price, she would probably agree that while it's lovely, it doesn't quite match the cost. She'd definitely tell me not to do that again, which I'd understand completely.
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Ordering was an ease as always and flowers were delivered as stated when placing the order. Some of the flowers (2-3 of 24 total) were a little wilted ( not enough where I was upset) but the bouquet was a lovely mix of roses / colors.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
Great on time delivery. Bouquets were beautiful but not even close to the style or color or flowers that were advertised. It was disappointing that I chose 5 distinct bouquets for 5 individuals based on their preferences and - while they were very happy with their gift of flowers - it was not what I spent hours choosing intentionally.
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
I got no feedback that my order was delivered on right time and day. It was embarrassing to text the recipient to see if they received it. It did get delivered on time. That all happened Tuesday/Wednesday of last week. I just received a text today 1/27 asking if my order was delivered on time, cancelled or? This is not appropriate customer service or anyway to run a business let alone such a large business. Get your act together!
A supervisor has contacted the customer via voicemail and email, and a 50% refund has been processed. While the funds are released immediately on our end, it typically takes 1–3 business days for the amount to reflect in your account, depending on your financial institution.
Please let us know if there’s anything else we can assist you with.
A supervisor has reached out to via voicemail and email. We explained that the points credit will be applied to your account within 3–5 business days.
It was easy to find the right flowers for the occasion! The entire process took less than 10 min and the delivery happened in the same week!
Thanks for taking the time to share your experience with us! We really appreciate it.
The flowers were stunning, but they started dying the next day. For over 100 dollars, i would expect they stay alive for at least 4-7 days. They offered a 30% refund, but honestly, is that enough? At least it's something i guess, but i wont be ordering from ProFlowers ever again.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
I ordered a deluxe vintage bouquet which was supposed to include roses, fillers and sprigs. What was received looked like a $15 supermarket bouquet. Disappointed.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The flowers were much smaller than in the picture (more like the smallest size not medium) and there were no peach roses which are my wife's favorite and in the picture.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
My family sent me a picture of the flower arrangement and it looked like I took some roses from a garden and haphazardly stuffed them in a jar. It was for my grandmothers 85th birthday. She deserved better than that.
Thank you for discussing your experience with us. We're glad we could help resolve this issue.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.