Worst service and worst customer care
No proper response
No commitment on delivery
No time sense..
Excellent & prompt service...
The delivery time is Prompt and Excellent
Flower Vase, Drinking Mug
Happy customer good experience
Quality is good
Good delivery process
Keep it up guys
All the best
I SURELY RECOMMED USING THIS SITE PLS MAINTAIN YOUR STANDARD
A GOOD AND COMMENDABLE EXPERIENCE WITH YOU GUYS
#Fernnpetals such a pathetic company who doesn't understand a thing about #customerservice and #customerexperience and certainly lakes a lot with #customerexperiencemanagement. I recently gone through one of the incident with this so called #customercentric company who makes fake impression of their huge experience but have appointed set of lunatic customer care executives like Mohd. Zeeshan Ansari who always takes side of their own associated people like guitarist Ameer Tariq who was hired for a surprise performance for my sister based out of Melbourne, Australia. This artist called Ameer Tariq in first place never contacted on-time and now when the occasion is ruined and it' was already 9 pm in Melbourne thus it was of no use but he had been keep on calling us and sending multiple messages on whatsapp asking to reschedule for tomorrow and he's disturbing the recipient in Melbourne constantly for the same. Completely horrified by this whole incident and never expected this from a well-known brand like FNP. When we asked for the refund providing the enough proofs the customer care executive said as the artist tried reaching you thus the refund can't be made. I would like #FNP to be enlighten that this person reached us after 3:30.
Guitarist contacted via whatsapp message that too at 3pm instead of me calling to FNP customer care thrice requested that ask guitarist to perform according to the Australia time zone because the recipient is in Australia, customer care executive Monica and other 3 in the call recording u can see that I already informed my concern that guitarist must perform till evening nd not late at night... every time either there was a long hold from customer care or informed me that guitarist is not picking our call and we will update.
26th night n whole day 27th I was informing customer care n was sending u mails on time. I have all the proofs available. Nobody from fnp bothered to call us.
We have all the screenshot available with me where he harassed us by text and audio messages pleading /forcing us to allow him to sing for next day. He accepted his mistake by saying sorry.
He is not allowed to call the recipient in Australia, disturbing them forcing them to make him sing when they were busy celebrating bday. I have those screenshot as a proof too.
You FNP people listening to the guitarist and not the customer who suffered the whole day and didn't get anything.
Please don't Fern n Petals as you would end-up regretting.
Artist (Guitarist - Aameer Tariq) for birthday occasion.
Good experience. Good experience. Good experience. Good experience. Good experience. Good experience. Good experience. Good experience. Good experience.
Amazing experinece i had with you people
Cake and flowers were super fresh loved it genuinely kidos
Thank-you so much Ferns N petals team
(Good product and good Quality)
अब कोई अकेला नही है - जब FERNS N PETALS साथ है ।
I recommond ferns n petals... as their service was on time, tracking of order is so accurate...
An awesome service I have never seen. Simply wowwww! Keep rocking ferns n petals. All the best..
Dear Srinivas B.,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals