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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Amazing experience. Despite of so many restrictions the order got delivered on time.
The team was very helpful. Thank you for making our day special and memorable.
I have placed an order in Ferns N Petals and on the day of delivery they cancelled the order because for my location they are not serviceable. They should have some mechanism to identify before taking an order.
My entire surprise is destroyed because of them.
Great product, greater process, greatest customer satisfaction.
The product and he brand are highly recommended by me.
Delivered before the selected time liked the product the cake was exactly same that was shown on picture
Needed to place last minute order for a bouquet for my mother's birthday... Found this site easily enough but what was smoother was finding what I liked and ordering it... The customer contacts are super helpful and sweet... And most of all, my mom loved her bouquet. What else do you need. Thank you fnp!
Fantastic service by whole team. Its so professional and trustworthy. I am soo much happy by the service and the quality of the products too … really well appreciable for Ferns & petals
Excellent service, fresh n tasty product & timely communication. Great value for money.
Assured Delivery is also on our convenient time.
I ordered flowers for my boyfriend to celebrate national boyfriend day and they just made me speechless with such great experience. The quality of the product, the delivery, communication process and the fact that they actually delivered what they promised made me happiest. There was a glitch in payment page but the customer care executive was such sweet and helpful person who helped me through it. 10/10. Would highly recommend
Very delicious and yummy cake. Out standing and yummy Trust me it's delicious and yummy... Perfect taste... I loved the cake and it's on time... Fresh and yummy
It is an excellent means of reaching your near and dear ones thru gifts etc. from the remotest of places on short notice and emergency.
Absolutely the worst experience.
Arranged to be delivered at 10am to a tuition centre which opens at 7.30 on weekends. Received a message at 10.12am that ' flowers has not been successfully deliver due to reason, door locked.'
Called customer service to explain that they are a tuition centre which opens at 7.30 so there is not wat the door would have been locked. Your deliveryman is a liar. The only reply customer service could provide was, I will try my best to arrange for you.
When deliverman finally arrived back at 11, he called my wife and talked extremely rudely demanding her to come out and receive the flowers. Please think about it. If it is a joyous occasion, are you sure you want your loved ones to be greeted by a rude deliveryman? And one who has already left a lying remark that door has been locked as well? Seriously the whole experience has been the worst. Please FNP wake up and look at your team.
Would give 0 stars if i could.
We have been ordering from FNP India to make someone's day special and it does not fail to impress us everytime from ordering to payment to delivery on time.
I ordered Rakhi for my brother he is in Germany. He never received it and when I contacted them they told me we have delivered it there is nothing we can help out. I lost my money and that too my brother never received any hamper. Worst service ever will not recommend to anyone. They are not at all helpful. And their website shows it is delivered although it is not delivered. Worst service will never use ferns and petals.
The delivery time was on point and the product was worth the money. Would love to suggest this to everyone for any occasion. Would love to order from this website for the upcoming event.
I was ordered for a flower and cake for my daughters birthday,
It was a day before her birthday around 7 pm, I remembered her birthday and I was so busy that I can't even think of buying it, and also it was too late to order for it. When checking option I saw a Reminder message from f&n and immediately I downloaded their app and ordered for cake and flower ( it was still open for the same day delivery) It was unbelievable for me that they can deliver fresh flowers and cake in such a short time. I have chosen delivery at 12 am to Surprise her and f&n did not disappointed me.
Thank very much f&n
My husband and I are in different country. I wanted to do something for his birthday. So I ordered a cake through FNP and it got delivered on time. My hubby was very surprised and I'm so happy. Thanks to FNP. Their customer service is extraordinary. Their website and app is also easy to use. Thanks again.
Hi,
It was a very palatable red velvet cake. Their service is very commendable! I highly recommend FNP to my friends and family. I'm looking forward to order more as my to be mom in law's birthday is also coming up next week.
I wish you bring many more flavors and cake designs.
Thank you Team.
Kate
It was wonderful experience with FnP. Quality of product is good. Communication with the clint is tooo good.
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: 100 percent secure by online booking and payment. Friendly booking steps. Overall nice
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.

