Ferns N Petals (FNP) has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Ferns N Petals (FNP)

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ferns N Petals (FNP)

Ferns N Petals (FNP)

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Ferns N Petals (FNP)?
grey stargrey stargrey stargrey stargrey star

Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
763
value
753
shipping
745
returns
503
quality
722
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Karishma b.
Unfollow Karishma b.
Share Review
Report Review

F&P delivery
October 10, 2022

Amazing experience. Despite of so many restrictions the order got delivered on time.
The team was very helpful. Thank you for making our day special and memorable.

Date of experience: October 9, 2022
Minnesota
1 review
0 helpful votes
Follow Jiten Chandra D.
Unfollow Jiten Chandra D.
Share Review
Report Review

Service and delivery
October 8, 2022

I have placed an order in Ferns N Petals and on the day of delivery they cancelled the order because for my location they are not serviceable. They should have some mechanism to identify before taking an order.
My entire surprise is destroyed because of them.

Date of experience: October 8, 2022
India
1 review
0 helpful votes
Follow Mukesh S.
Unfollow Mukesh S.
Share Review
Report Review

Great product, greater process, greatest customer satisfaction.
The product and he brand are highly recommended by me.

Date of experience: October 8, 2022
India
1 review
0 helpful votes
Follow Kunsh B.
Unfollow Kunsh B.
Share Review
Report Review

The product was good
October 5, 2022

Delivered before the selected time liked the product the cake was exactly same that was shown on picture

Date of experience: October 5, 2022
India
1 review
0 helpful votes
Follow Poornima M.
Unfollow Poornima M.
Share Review
Report Review

Needed to place last minute order for a bouquet for my mother's birthday... Found this site easily enough but what was smoother was finding what I liked and ordering it... The customer contacts are super helpful and sweet... And most of all, my mom loved her bouquet. What else do you need. Thank you fnp!

Date of experience: October 4, 2022
India
1 review
0 helpful votes
Follow Tejas R.
Unfollow Tejas R.
Share Review
Report Review

Specially for ferns & petals
October 5, 2022

Fantastic service by whole team. Its so professional and trustworthy. I am soo much happy by the service and the quality of the products too … really well appreciable for Ferns & petals

Date of experience: October 4, 2022
India
1 review
0 helpful votes
Follow Suman P.
Unfollow Suman P.
Share Review
Report Review

Best Service site.
October 4, 2022

Excellent service, fresh n tasty product & timely communication. Great value for money.
Assured Delivery is also on our convenient time.

Date of experience: October 3, 2022
India
1 review
0 helpful votes
Follow S H.
Unfollow S H.
Share Review
Report Review

I ordered flowers for my boyfriend to celebrate national boyfriend day and they just made me speechless with such great experience. The quality of the product, the delivery, communication process and the fact that they actually delivered what they promised made me happiest. There was a glitch in payment page but the customer care executive was such sweet and helpful person who helped me through it. 10/10. Would highly recommend

Date of experience: October 3, 2022
India
1 review
0 helpful votes
Follow Roohi P.
Unfollow Roohi P.
Share Review
Report Review

Cake
October 3, 2022

Very delicious and yummy cake. Out standing and yummy Trust me it's delicious and yummy... Perfect taste... I loved the cake and it's on time... Fresh and yummy

Date of experience: October 2, 2022
India
1 review
0 helpful votes
Follow Geetanjali K.
Unfollow Geetanjali K.
Share Review
Report Review

Excellent website for gifts
September 26, 2022

It is an excellent means of reaching your near and dear ones thru gifts etc. from the remotest of places on short notice and emergency.

Date of experience: September 25, 2022
Singapore
1 review
0 helpful votes
Follow Gueyseet G.
Unfollow Gueyseet G.
Share Review
Report Review

Worst experience ever.
September 24, 2022

Absolutely the worst experience.
Arranged to be delivered at 10am to a tuition centre which opens at 7.30 on weekends. Received a message at 10.12am that ' flowers has not been successfully deliver due to reason, door locked.'

Called customer service to explain that they are a tuition centre which opens at 7.30 so there is not wat the door would have been locked. Your deliveryman is a liar. The only reply customer service could provide was, I will try my best to arrange for you.

When deliverman finally arrived back at 11, he called my wife and talked extremely rudely demanding her to come out and receive the flowers. Please think about it. If it is a joyous occasion, are you sure you want your loved ones to be greeted by a rude deliveryman? And one who has already left a lying remark that door has been locked as well? Seriously the whole experience has been the worst. Please FNP wake up and look at your team.

Would give 0 stars if i could.

Date of experience: September 23, 2022
India
1 review
0 helpful votes
Follow Dhaval P.
Unfollow Dhaval P.
Share Review
Report Review

We have been ordering from FNP India to make someone's day special and it does not fail to impress us everytime from ordering to payment to delivery on time.

Date of experience: September 23, 2022
Canada
1 review
0 helpful votes
Follow Sakshi S.
Unfollow Sakshi S.
Share Review
Report Review

Order never received
September 21, 2022

I ordered Rakhi for my brother he is in Germany. He never received it and when I contacted them they told me we have delivered it there is nothing we can help out. I lost my money and that too my brother never received any hamper. Worst service ever will not recommend to anyone. They are not at all helpful. And their website shows it is delivered although it is not delivered. Worst service will never use ferns and petals.

Date of experience: September 20, 2022
India
1 review
0 helpful votes
Follow Bhavna M.
Unfollow Bhavna M.
Share Review
Report Review

Awesome
September 20, 2022

Ordered at 1.30, delivered at 4 same day. All my queries answered promptly. Awesome experience. I will definitely order again.

Date of experience: September 20, 2022
India
1 review
0 helpful votes
Follow Kalpita S.
Unfollow Kalpita S.
Share Review
Report Review

Birthday order
September 19, 2022

The delivery time was on point and the product was worth the money. Would love to suggest this to everyone for any occasion. Would love to order from this website for the upcoming event.

Date of experience: September 18, 2022
India
1 review
0 helpful votes
Follow Mohammad A.
Unfollow Mohammad A.
Share Review
Report Review

It was nice experience with firms and petel
September 16, 2022

I was ordered for a flower and cake for my daughters birthday,
It was a day before her birthday around 7 pm, I remembered her birthday and I was so busy that I can't even think of buying it, and also it was too late to order for it. When checking option I saw a Reminder message from f&n and immediately I downloaded their app and ordered for cake and flower ( it was still open for the same day delivery) It was unbelievable for me that they can deliver fresh flowers and cake in such a short time. I have chosen delivery at 12 am to Surprise her and f&n did not disappointed me.

Thank very much f&n

Date of experience: September 16, 2022
Australia
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

Thank You
September 16, 2022

Thanks for helping me make someone's day special even from miles away. I am so happy using your services.

Date of experience: September 15, 2022
India
1 review
0 helpful votes
Follow Ajey V.
Unfollow Ajey V.
Share Review
Report Review

Awesome service
September 14, 2022

My husband and I are in different country. I wanted to do something for his birthday. So I ordered a cake through FNP and it got delivered on time. My hubby was very surprised and I'm so happy. Thanks to FNP. Their customer service is extraordinary. Their website and app is also easy to use. Thanks again.

Date of experience: September 13, 2022
India
1 review
0 helpful votes
Follow Kathryn W.
Unfollow Kathryn W.
Share Review
Report Review

Scrumptious!
September 13, 2022

Hi,
It was a very palatable red velvet cake. Their service is very commendable! I highly recommend FNP to my friends and family. I'm looking forward to order more as my to be mom in law's birthday is also coming up next week.
I wish you bring many more flavors and cake designs.
Thank you Team.
Kate

Date of experience: September 13, 2022
India
1 review
0 helpful votes
Follow Deepa R.
Unfollow Deepa R.
Share Review
Report Review

It was wonderful experience with FnP. Quality of product is good. Communication with the clint is tooo good.

Date of experience: September 11, 2022

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India