FloraQueenReviews 854

Beware of this company please avoid at all costs
They will take your money and you will never see it again nor your flowers they took £106 out of my account the flowers we're supposed to be delivered on the 18/10 I emailed contacted them on Facebook and instagram 3 days later they contacted me to say they had delivered them to the nearest place and I could pick them up from there over 20 miles away avoid this company like the plague they have really bad communication and there customer service is terrible

I'm a florist in Vancouver BC Canada that floraqueen have not been able to paid us since April 2024. They don't answer phone and email and try to avoid paying florists and use a new florist after the old florist stop making orders for them and move to a new target florist. This company is a big scam.

Never use their service again! I ordered flowers to get them delivered in Oct 3 rd but it was delivered 5th Sept! This is so $#*! and theres no way you could contact CS from their site except rating their service!

There's no flowers, no returns, they are scammers be careful. Rating: Zero stars. They scammed me 80 Euros. They look legit they're not

My product arrived 2 weeks late and with terrible quality, The package was dented, was taped all over for a second time, really bad, and the plant was dried out

Don't order flowers here! Don't do it! They make you pay also high shipment and the delivery is NEVER on time. And if you want a refund they only give you a voucher to spend only with them… so ridiculous, and I know this exactly because I tried twice and twice was terribly bad

This has been incredibly disappointing. I ordered flowers well in advance for my partner's birthday, but they were never delivered. Their explanation? They boast a 97% success rate for on-time deliveries. But when your sole job is to deliver on a specific date, a 3% failure rate is unacceptable—it means a 100% failure in meeting the promised deadline.

To make matters worse, there's no phone number to call for support. Every time I tried to respond to their email, it bounced back with a message saying, "Your ticket has been closed," forcing me to make a new request via their website each time. Additionally, their policy of delivering within three days of the specified date is unacceptable—it completely defeats the purpose of scheduling a delivery for a special occasion.

On top of all this, it's been extremely difficult to get a refund for the service they failed to deliver.

Perhaps my experience with the company FloraQueen will be useful to my colleagues who will read this message. First of all, ordering a service in FloraQueen pay attention that you are dialoguing with a bot (that to communicate with a person, you need to ask the bot to pass information to a person) and all his answers are formal, it is like a soothing candy, that like everything is fine and your order in the work. But you don't relax, the important stuff is ahead. As soon as you get a track number from the company Flora Queen on delivery, immediately engage in communication with its partner, the company that performs delivery, in my case it was DHL (https://www.dhl.de/). Going to the site, you can specify to whom or where to leave a gift, as well as specify e-mail, your and the recipient, as well as can see in real time the track of your parcel. If managers FloraQueen on their site introduced a bot assistant who would explain the nuances, the negative would be much less. This conclusion was made from the experience of its delivery (did not know these nuances) and on the reviews and ratings from buyers of their services on this site. Managers FloraQueen, do not hide your head in the sand, like ostriches, and do not hide behind the bot "Alex", this is the last century, hire programmers who will improve the bot, really solving questions and explaining how the process of delivery and the negativity will be much less! Good luck to everyone!

Mother's day flowers arrived on the wrong date and looked nothing like the picture on their website. It was honestly embarrassing. It was sparse and dull and the picture was beautiful and plush. A total misrepresentation. I had prepared an email to them that got stuck in my outbox and when it finally got sent, Alex responds that I emailed too late and there's nothing he can do. It is very poor customer service and product quality.

Highly recommend beautiful flowers delivered on Mother's Day weekend thank you. I've bem use it for over 5 years

I ordered a bouquet of flowers to be delivered on my mother's birthday.

The flower were 3 days late, and they arrived old.

It seems that they dispatched it on the correct day but the delivery was delayed and the flower stayed out of water for 3 days.

Upon contacting their costumer service, they apologize but did not offer refund, voucher or anything even if it was their fault.

So in my opinion bad service.

Flowers delivered 3 days late
Flowers arrived ruined, not fresh

I have ordered a larger bouquet in pink color with eustoma, carnations and eucalyptus. I also paid extra for a postcard in pastel colors. I paid 77 euros for all this. On the day of delivery, I received a letter that my order was delivered, but the bouquet was delivered in 3 hours after this notification. They brought just a terrible bouquet of orange color in black paper. It was an ugly bouquet of 3 gerberas and 5 roses. I ordered this bouquet for a young lady's birthday and they used black paper! They just ruined the whole celebration. I asked for my money back, but they refused and said that the florist had such a vision. This is the worst flower delivery service that will ruin your holiday!

The website is very professional, and they love to send emails twice a week advertising their specials. However they were useless in actually delivering the flowers we ordered. We emailed many times and just received computer generated responses and excuses after they promised next day service. After 2 weeks of waiting, I contacted my credit card company and stopped payment. Don't waste your time and money.

Terrible experience! The arrangement I ordered was completly different in type of flowers, size, and quality from the one that was delivered. In addition, flowers delivered were old!

I ordered flowers for a very special birthday and the flowers were delivered 4 days after the birthday date and with no cards attached to the flowers. Complete customer service failure. Their web page indicated all the time the flowers were on the way for delivery but it was just a recorded statement. Stay away from this company.

I ordered some flowers for a funeral and inadvertently put in the wrong church address. Couldn't reach a live person or send an email or even a chat to get this corrected. Every attempt I made was aborted. So I tried to cancel, again couldn't accomplish this. So I lodged a dispute with my credit card. Thankfully the purchase was still pending. This company is the worst example of an international florist/delivery service ever. I would say it's likely a scam.

This is one of the worst flowers company I have ever spent my money on, if you from the USA like I am stay away from buying anything from this company. They have horrible customers service and never reply on time. My valentines surprise was ruined by this peace of 💩 of a business. Stay away

No flowers, no refund, no answer to phone call or email. This is just a scam company. Do not use them.

Never ever use this company! They are appalling in every respect from wrong delivery address to total inability to contact them.