FloraQueenReviews 854

Flowers were delivered five days late although I ordered same day delivery order. Upon arrival, the flowers were browning and wilted.
Customer service does not exist. No one answers the phone or replies to customer support email.

Ordered flowers on 12/19/23 for a Christmas gift. It's 1/8/2024 NO FLOWERS delivered- NO REFUND to my account and NO RESPONSE since 12/29/2023. BEYOND DISAPPOINTED!

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

I sent a plant to Italy from Canada. The FloraQueen site was easy to navigate, and the prices were very reasonable. I was worried that the next day service I needed wouldn't be honoured but it was delivered on time and my friend was thrilled with the product!
I will definitely use this site again.

Horrible customer service. Full 2 days after flowers were supposed to be delivered and still no delivery in sight. I paid extra for fast delivery and they refuse to reimburse delivery charge. Brutal, use someone else.

Did not get what I paid for. I know that they may have to substitute flowers they may not have everything that is in what I order. But what we got had was three roses and pretty much either cheap flowers or filler

Flower and champagine order never delivered, no contact with customer, various emails to company no repsonse, no answer in call centre. The WORST!

Ordered for birthday girl in Taiwan from USA delivery was little pricey but she loved them sent pictures of them to me looked good.

Terrible, paid 60€ for "Deluxe" which claims "a special occasion needs a special bouqet". Ffs… maybe "special" meant that it was prepared by a completely blind, fully paralyzed person… Because the crap that came, looked like the courier just raided someones little balcony garden. The flowers were NOTHING like the ones in the picture, half of it was missing, not even the color was a match… "pink bubbles" - my a**…
Also LATE.
They couldn't even manage to deliver it on time.
Even the courier looked embarassed to deliver this little petty bush of absolutely nothing.
Looking at the reviews here, I had to realize that I was still lucky to at least get SOMETHING.
That place should be sued and shut down asap.
I wish I would've read reviews before I ordered with those scammers.

I made a request on Nov 13th to have flowers delivered to my mother for her birthday on November 20th. This was particulalry important this year, as my father had passed away in March and she was all alone. Nothing was delivered and it looked like I didn't care about her birthday. It then took you a week to investigate and apparently you delivered a bouquet this morning. Which I am yet to verify with my mother. Very disappointed. Shall not use service again!

Order was delivered 3 days later from the set delivery date.
Quality of the bucket and additional items ordered not met at all. Paid for deluxe bucket but it doesn't look like that at all. They left the card empty even though they have a box were you text a message and i had put a note there. Very unprofessional.

What went wrong? I paid the money and nothing was delivered. Oh no, Sorry they were delivered a day and a half late after paying for a quicker service. Whats app is a robot loop so no one to talk to. The phone is always on answerphone loop so no one to talk to. But hey, I just got a £6 refund on deliver and i guess some wilting flowers in a hotel lobby somewhere.

The order for the flowers placed never arrived, the telephone number they provide is not activated, the system does not reconise your order number, your emails to them come back with delivery faliure!
I cannot believe the cruelness of this "business" to have such poor standards and play with peoples happiness.

My recipient said - 'smashed box' 'terrible', 'awful'. Turned upside down', 'broken'. 'looks like it was opened and closed several times'... 'this is $#*!' 'stop wasting your money'
'no paper, nothing'. I have used this service half a dozen times to Poland and always a problem.
No response form them. So it's review time. But I worry people miss these reviews.

Beware! Lousy service and support. Ordered flowers that wasn't delivered. Poor communication from FloraQueen: International Flower Delivery and extremely lousy customer service. They just blamed the company they have hired to make the delivery. Took no responsibility for not making the delivery. It was birthday flowers. Really disappointed and I can't understand how they could go on fooling people like this.

A few years ago, I decided to send some flowers through FloraQueen, and they didn't arrive. It was for the anniversary of a family member's passing. These flowers needed to arrive on a specific day because my mother has been expecting them every day for the past 20 years. Obviously, they didn't arrive, and I had to argue with them, send a thousand emails, and they provided no solution, etc. This year, I decided to give them a second chance, and the same situation occurred. The flowers didn't arrive, even though I ordered them with a 5-day lead time. I even called on the same day at 1:00 PM to confirm that everything was fine. At 7:00 PM, the order was still shown as "in preparation." The flowers indeed did not arrive, and it was the same story again. After a thousand emails and calls, they told me they would refund my money in 10 days and that they wouldn't provide any solution. They offered a 20% discount on the next bouquet, but they weren't addressing the issue with the bouquet I had ordered. THEN THEY SAY YOU SHOULD GIVE SECOND CHANCES... I'm telling you, don't do it with this company. The website looks nice, but the most important thing is for the bouquet to arrive on the requested day, and they don't fulfill that. I WILL NOT BUY HERE AGAIN.

Would like to share my story publicly and help people avoid companies like FloraQueen when they are planning to send flowers to loved ones.

I ordered flowers through FloraQueen for a birthday one week in advance, and the flowers were never delivered. I hoped that at least they would deliver them two or three days later, but it did not happen either. I ordered the flowers for a birthday on the 17th of October. The status of my order in their system on the 17th was still "Being prepared" on the day it should be delivered. I would like to point out that I am in contact with the person who was supposed to receive the flowers, and they confirmed that they did not receive anything.

Since this situation arose, I gave FloraQueen the benefit of the doubt and contacted their support, hoping to resolve their case. Unfortunately, I was met with utter incompetence. The wait times for reply over the email are often more than 24 hours, and the reply I receive is nothing short of useless. No actions on my case have been taken. When I tried to call them, instead of writing in the support tickets, I was told that "The florist confirmed that the delivery was made." I have no idea who they delivered the flowers to if they delivered them at all, but it was not the person that was supposed to get them.

It has been three days already since the flowers were supposed to be received, and there is still nothing. I contacted the support numerous times and requested a refund. More than 20 since my last ticket update and phone call, I have not heard anything back from them. The last I heard of them, they were checking for "delivery confirmation from their florist." I'm not sure what this confirmation is, but the truth is that nothing was delivered.

If you are reading this review, I strongly recommend that you do not place any orders with this business as you risk that your order may not be delivered at all, and you will likely get no refund.

I will be contacting my bank for a chargeback because the service that I paid for was not provided and it doesn't look like FloraQueen will admit it and assist with a refund.