FloraQueenReviews 854

Very good service, delivering on time and good attention to detail. Thank you to help me to make my mom happy for her birthday!

My order was supposed to arrive on the 11th Oct and so far (15th Oct), my friend didn't receive anything.
I asked for a refund, and they gave me 10€ voucher even tho I spent 68€. After some emails asking where my bouquet was, they sent me the confirmation of delivery, but no one bouquet has been seen. I asked them for the proof of the sign and they disappeared.
DON'T ORDER WITH THEM!

I bought by mistake, tried to cancel it right after, sent 3 emails, whatsapp messages and called for over an hour to cancel it. They sent regardless and then when I finally picked up the phone (after several calls) they didn't want to take any responsibility on the matter. The most unprofessional company I've ever bought something of.

FloraQueen is a fraud, I live in the US and paid $103.90 online for flowers to be delivered to my sister in France who had surgery and nothing was delivered. It's been a week. When I tried to reach them, I could not. Their phone won't even let me leave a message, no one is at the other end of the line. Their WhatsApp chat is crap and keeps turning me in circles, and their online message does not work.
Basically I am stuck, with a loss of $103.90, with nowhere to turn to get help from customer service. I couldn't even request a refund, that too doesn't work.
Do not use FloraQueen, it's a fraud.

So Mistakenly added the same apartment number to the address field at the end and they were too stupid to figure this out and the delivery didn't make it for 79 old birthday in Italy. Doesn't help when I get emailed at 200 am my time. Pick up the phone or can they not use Google? Morons

I live in Florida and I placed an order on 10/3/2023 for my grandma in Spain. It was delivered the next day (today). Wow! Thank you.

I placed my order. It was never delivered. Waste of time and money. Stay away! Horrible experience.

Stay away. They show you something on their website and send totally different flowers, I mean cheap flowers. They advertise the vase and they don't even include the vase.
Megan

Ordene un arreglo premium para el cumpleaños de mi hija y que sorpresa! En nada parecido a lo que pedí!

The flowers were delivered to the desired location which was at my wife's job. The flowers were delivered to location at the promised timeline and the flowers were healthy and beautiful. This is the second time I have ordered from FloraQueen, and both times were excellent. Excellent price, fast service, and beautiful flowers. Will order again! Thank you!

The order was delivered in time but I am very disappointed with what was delivered. I paid almost $100 for the Roses and Lilies(pink ones) in the picture and I ordered the Deluxe one. I received red Roses.To be honest I would have not paid even $15 for what was delivered. It is too far away with what I have ordered. I feel very very disappointed with this order.

The delivery had way less roses and flowers than in the website pic' such a dissapointment because it is absolutely not what is advertised! I paid 60 $!

Here Is FloraQuuen Taking Your Money when u Place a order they never have flowers and then give you a choice of cancellation or take all the flowers when you say cancel they want to send you a voucher you like I want to deal with their bull$#*! never in your life place a order with these flowers people.

Flowers were never delivered (120e wasted), despite the website saying they were delivered.
Numerous emails never answered, and when I call I'm on hold for 10mins then get cut off.
They were condolence flowers as well, very emotionally awkward that my order wasn't fulfilled.
Am disgusted at the terrible service and that they took my money. Wouldn't be suprised if this was a scam site. Would avoid like the plague

They do not deliver in time or never deliver. Impossible to track your order. They keep your money and that's it. Do not trust this company. Keep your money safe in your pocket or go directly to another web site.
I ordered twice (second time to give an opportunity). First time the deliverer arrived one day later and insulted my girlfriend in Saint Valentine's day. Second time they did not deliver at all and kept the money. No solutions from the customer support area, no money back.
Do not be stupid and keep away of Floraqueen. They will steal your money and, on top of that, they will mess with your beloved people.
Floraqueen = trash, rubbish.

I had placed an order for a bouquet to be delivered to an address in Madrid. Got an email saying there was some problem with the address. So I asked the Madrid based recepients to spk to the delivery agency and they sorted the issue out and promised delivery the next day. The recepients also called FloraQueen but still no delivery... so to summarize they accepted my payment was accepted but my flowers never got delivered!

I ordered a bouquet for a birthday occasion. The flowers themselves were quite good. I believe the pictures online were a bit misleading in regards to the size, but it was definitely within a reasonable margin. With a service like this however, I believe that delivery is just as paramount as the product, as it is time-sensitive. I had to pay a hefty sum to get the flowers delivered on the date I wanted. Unfortunately, the delivery never reached the address and instead was placed in a pick-up station. They never called the recipient for the delivery, who was at the address for the entire day.

All of this resulted in me having to burden the person to drive to a pick-up station, on their birthday, rather than surprise them. Brilliant. 2 stars.

Just got mine to come in for my wife and she loves them but my only concern is that the price for what we got isn't adding up. I bought the premiums and only have 4 roses and 7 lilies compared to a bunch of filler

I just received the below order and am very disappointed. There are NO Callallies, which was the main reason this arrangement appealed to me. Additionally, only 3 red roses when there should have been at least twice as many. Daisies were apparently substituted which is quite unacceptable. Please issue a credit of a minimum of 40% of my total paid. Based upon past reviews, my expectation was high. Advise me when you have read my complaint and issued a credit to the original form of payment