FloraQueenReviews 854

You can't be contacted. I ordered flowers for my mother's 84th birthday on Wednesday the 16th to be delivered on the 19th or 20th of August. The order finally arrived on the 22nd and it was wilted and dry. The order number is *******

My mother ordered flowers for me to send love when I had a miscarriage earlier this week. She thought she could trust Flora Queen to send this gift since we live in different countries and she couldn't be with me. The order is showing as "delivered" and yet nothing has been received. The phone rings for 10 minutes and then an automated message says "we've decided for operational reasons to stop taking phone calls", the online contact form won't let you click the send button, and the WhatsApp chatbot is purposefully useless. We will be cancelling the payment through my mother's bank and will be leaving this review on all sites. You are scammers and you should be ashamed.

We have people very dear to us that love in Germany. We are in the States. Floraqueen makes it super easy to send gifts to them!

Did not even bother to deliver my flowers, no point of customer service online, dont even answer the phone. Absolutely worst service ever, wont be using them again, ruined my wifes birthday as i wasnt able to be with her today ut sent her flowers and gifts which she didnt recieve. Avoid this company

I am utter disappointed and frustrated regarding my recent order for a flower bouquet. The level of service I have received has been wholly unacceptable.

To begin with, my order arrived a full two days later than the promised delivery date. This delay has caused significant inconvenience, as the flowers were intended for a special occasion. I find it completely unacceptable that the company would fail to meet such a basic commitment.

Furthermore, the bouquet I received bears no resemblance to the bouquet I selected on the website. The disparity between what I ordered and what I received is not only disappointing but also misleading. This level of disregard for customer expectations is both unprofessional and insulting.
I find it incredulous that I would be expected to pay for a product and service that were not delivered as promised.
I am appalled by the lack of professionalism and customer care displayed in this transaction.
I add photos comparing what I bought with what I got….

Second update. I received a reply...

'We apologize for the delay in delivering your gift. We are doing our best to get it to you as soon as possible. To make up for these inconveniences, we are offering you a 10 € discount code (920AE2DF28) to use for one year on any of our products.

We hope this helps to improve your experience with FloraQueen.'

This company ruined my friends birthday surprise by delivering a day late and offer ten euros to spend on another delivery! They are taking the P.

I will never ever use this sham company again!

Make sure you don't use them.

Update to the response from this company...

In reply to this company's response, there has been no 'we will contact you privately' message. This tells you all you need to know. Absolute diabolical, untrustworthy company!

Flowers, champagne and chocolates were ordered on 13 July 2023 to be delivered on 18 July 2023 for a 50th birthday. The delivery was 24 hours late and ruined a lovely surprise. Despite contacting this company on the day, it did not respond with any reason why it did not fulfil the order when it should have done.

The website would not allow me to cancel the order. How convenient! Also, be careful of the 5* reviews on the website. When you click a review it does nothing. So this company has cherry picked the best ones - if they actually exist! Go directly to the review website and you will see the bad reviews.

I understand the difficulties with the hot weather at the moment, but to not get back to me with an explanation of what went wrong is a terrible way to treat a customer. Possibly a scam company.

Shocking service and completely unreliable. I do not recommend.

The flowers that I ordered was described Roses and Dasies but instead the bouquet was filled with lots of leafs and Carnations. I am very disappointed and that all paid for € 46.32

I placed an order for over $100 for an orchid and card to be sent from USA to Croatia. I got false information stating that my order was delivered. I found out that nothing arrived in Croatia. I reached out to FloraQueen to question the delivery. They emailed back days later, stating that they do not have a florist that could deliver to the part of Croatia that I needed; yet the website confirmed that they delivered to that zip code prior to me placing the order. I think this is extremely unprofessional. Due to the company's lack of communication and correct information on their website, a sympathy gift with my condolences was never delivered. It has been nearly a week and I am still waiting on my refund.

I have ordered a few times internationally, and the quality and service have been excellent. Flowers are what I ordered, and they got to the recipients extremely quickly. Thank you!

Placed the order on 13th July, and delivery done on 14th July! The image for the placed order was not delivered to the customer. It's a fraud! This is very bad service

I would not even give one star. Placed my order that was 70.00 to check it two weeks later to see that the order has failed. I contacted the company to find out which which was extremely difficult as they do not have a email for customer service or number. I managed to send a message through the website 2 weeks later to receive a reply to say the courier could not locate the address. As my number is UK and delivery to France they did not call. They have refused to refund my money, they are not replying to any emails and I'm expected to just walk away 70.00 out of pocket and no answer to why no one contacted me. This company delivers internationally so should well equipped for phonecalls but I did not receive one nor was I given the opportunity to check if there was an issue with the address. I would definitely not recommend this company to anyone the customer is shocking and I generally feel they are taking money and not delivering okay regular occurrence.

I order Premium package and what is delivered even below the basic package with only 2 flowers and poor quality items. I requested to correct the mistake and to deliver a new package that match my original order, but the gave me a discount for next purchase which I don't want to use or repeating the same mistake. Instead of sharing happiness the share disappointment. The did not respond or take action to correct their mistake by sending a new flowers that match the paid fees for my special occasion that they ruined.

I sent my niece flowers, chocolates n teddy bear for her birthday, got notification they were delivered on the 18 th like i had hoped. Not true on the 20 th they said they TRIED to deliver?
The Building is a busy one?
Instead they left my niece a message they would
Not try again and she would need to pick up, it is only 1 hour away for a college student.
Happy Birthday Lisa you can hug the Teddy on the way back eat the chocolates n hope the flowers live another day, Apologies for surprising you on your Birthday Xo

Birthday flowers supposed to be delivered on 15 June, actually delivered on 16 June.
Pityful!
And they do not even deign to respond to requests for information, complaints and criticism.
Be careful, they are not worthy of your trust

Floraqueen didn't deliver the flowers I purchased for my mother on friday June 2nd. They don't have a phone number to contact them and their dot on WhatsApp ask to go back on your website where NOBODY contact you back! I paid flowers for my mother and she didn't receive anything! The worst part is it's written delivered so that's mean Floraqueen deliver to WHOM? I didn't pay flowers for someone else! I paid for my mother! Order *******

Your answer after you DID NOT DELIVER FLOWERS IN Brussels on 5. June 2023 for my daughter! Oops! & It looks like the email address you entered is invalid. • Please double-check and enter a valid email address to ensure that we can help you with your query.
To start a new chat, simply-

1- My order has not been delivered.
2- There is no contact number on the website.
3- Email response is very poor. They told me there is a problem with the delivery and they asked me to contact their delivery agency!
4- I requested a refund and they haven't responded yet after a week.

We are really disappointed with the "service" provided by FloraQueen. We never received the flowers we ordered, let alone the refund we were hoping for. Despite sending 100 emails, we never received a concrete reply.
Once again, thank you for your frank and efficient cooperation!

Ordered flowers three days in advance for my sister's birthday and the flowers never arrived. Instead of reimbursing me, this company has given me the run around and will not give me the refund that i deserve. The WORST customer service I've ever experienced. Not sure how this company is still business with their poor reputation and failure to meet their obligations.