FloraQueenReviews 854

I ordered flowers and my order was acknowledged. When the flowers did not arrive by late afternoon of the delivery day, I contacted the company via email (they don't show a phone number). The status of the order on their website had the dates all confused, and I got no answe to any of the emails, other than the automatic response. I finally got the delivery by 7.30pm. The local flower shop said the instructions they got from Flora Queen were not specific and precise.

There are many companies that that deliver flowers. In these difficult times they will be happy to have your business and service you to your satisfaction. I ordered flowers for my Mom's BD. They were not delivered and I was never contacted to report a problem. And it was not until I opened a dispute in PayPal that my email to their customer service was responded to. They did issue a full refund but my mom did not receive the flowers :(
I order flowers with different companies and never had anything like this happen before. If they can't deliver, they contact you, this company did not do me this courtesy.

I'd give zero stars if possible,

I ordered a teddy and flowers from the UK to my girlfriend in Barcelona,

Half the order didn't arrive (big teddy), which was really upsetting as a first time experience,

On phoning their UK number which is hidden under help> other on the drop down:

+34 93 122 9629 - Spanish HQ
‭020 3322 9143‬ - UK office

On phoning I suffered racist abuse I was told that I wouldn't be able to get an escalation unless I spoke Spanish!

I was told they would not refund the order as the 3 singular roses arrived but this wasn't the reason I placed the order the teddy was!

NEVER EVER USE THIS COMPANY I HAVE LOST MONEY, TIME & RUINED AN EXPERIENCE.

They are NOT INTERNATIONAL

I ordered the flowers on Thursday August 6th for delivery the next day in Italy. On the Friday 7th in the late afternoon the flowers are picked up by their delivery company, Poste Italiane, 140 km from the delivery location. Poste Italiane doesn't even do delivery over the weekend, so not only had they any possibilty to deliver on Friday as promised. The flowers then spent 3 days in Poste Italiane's warehouse. They refuse to refund, although they knew by the time of my purchase that they would never be able to deliver in time, as their closest florist was 140 km away. They did not deliver fresh flowers as I had bought, the flowers looked like they had spent 3 days in a box. I have now filed a complaint with EU's Online Dispute Resolution:
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase
I recommend others to do the same to stop them from this fraud.

This was undoubtedly the worst purchase experience I have ever had. The flowers ordered were completely different from the flowers sent. All were of definitely worse quality. On top of that, I paid extra for a specific delivery date, and the flowers were delivered on a later date. It took me over a month and an unbelievable amount of emails to various employees to receive about half of a refund. They haven't answered my last 3 emails about receiving the rest. FloraQueen sent me their return policy as if I wouldn't read it, but under their own policy I was entitled to a full refund. Never again. STAY AWAY.

Approximately one month after they sent the wrong live flower internationally and never refunded me, a mysterious charge appeared on my credit card from teleflora for what appears to be another purchase. I didnt receive any confirmation. Just wham, we are trying to screw you again! Who does this? A bunch of lowlife scumbags with no phone number to call, not to mention the way that I was treated via their email responses on the prior mistake. Why doesn't someone crack down on these bottom dwellers? I dont even have a reference number, just a debit on my statement of 76.98 WTF! Someone elaborate here! I recommend FTD or any delivery service over these a-holes!

Today on August 1st 2020 my mother in Germany should receive flowers totaling $ 62.80 and in a Packet a birthday card($ 9.90!)! It's her birthday! In the * follow your order * the flowers are delivered! But no, they are not! It was a note in the mailbox, my mother can pick up the packet with the flowers on Monday August 3rd in the post office! Monday, today is Saturday! Why weren't the flowers left in front of the door? Today is my mother's birthday, she has no flowers! You didn't complete my order! And i don't want to pay for dead flowers on Monday! You have a $#*! service! Never again! I have cancelled the order! I hope at least I'll get my money back! But my mother had no flowers for the first time on her birthday! I'm really sad and angry at the same time

If you ever want to surprise your beloved ones on exact date seek for other provider. My aunt never got her birthday present although I had ordered the same 7 days in advance and had left the contact number. The ignorant customer complain department from this company is giving a poor explanation and no one is taking a blame or willing to take responsibility for service lapse. Save your money and nerves for the serious company which is well organized and have properly trained staff and don't get fooled by their marketing propaganda.

The flowers looked nothing like the image I purchased, just a cheap unmatched bunch. Terrible product