FloraQueenReviews 854

FloraQueen failed to deliver the flowers for unspecified reasons. After an email exchange they eventually said that it was because they could not find a florist.

Their whole business involves finding a florist, so this is amazingly bad.

I was able to find two florists within about five miles of the address by googling "Florists near -address- " and it took only a minute. If FloraQueen had replied within a day to my email asking what the problem was, I could have given them this information.

1-800-Flowers also found a florist without problem and made the delivery perfectly. Unfortunately, because of FloraQueen's roblems, time had been lost and it missed the desired date; FloraQueen's incompetence meant that bereavement flowers failed to be delivered in time when they so easily could have.

I recommend never dealing with FloraQueen. Although, based on other reviews, they are capable of providing good service for routine jobs, they sometimes botch even these, and they have difficulty quickly resolving problems. As a result, they cannot be relied on.

It is as if their management has assigned some staff who need to be retrained or replaced who are undoing the good work of other staff.

Hello,

I ordered a flower with chocolate from vip section and supposed to be delivered to my wife for our 1st anniversary to Amsterdam. On the same day of delivery which was last Monday 14/09/2020, I got an email around 1:30 pm that my order is being prepared, at 3:35pm which is after 2 hours I got another email that my order has been cancelled because it is not available in Amsterdam I got angry & disappointed because I can't deliver anything to my wife & to arrive at the same day, I am in Lebanon and my wife in Amsterdam, that is really unprofessional work if I got the email in the morning I could place another thing but not at the end of the day, even i didn't get any option if I want to send something else.
I replied to the email that I got and because of the professional work no one answered me till now. In addition they told me in the email that I will get a full refund but the refund was missed around 16$ from the total amount.

I paid for a delivery to South Africa on the 10th of September 2020 for delivery on the 12th of September 2020. No delivery was made. Monday 14th got an email to say delivered. Don't know who they delivered to because it certainly was not my wife. I have sent emails and have had no answer as to what they intend to do. I will do anything it takes to make sure other people do not lose money to this company. I will mention their name to anybody who will listen and tell them not to do business with them. They stole my money.

My hubby got his flowers today, as scheduled, and we couldn't be happier.
Him for the surprise, me for the amazing bouquet.
I loved it so much I wanna tell the entire world ;)

I ordered a bouquet for my mum and she received these amazing flowers that I chose for her... and she loves it! :) I'm shocked of the bad comments :O because is not my first time with FloraQueen and I had no problem or bad delivery, even when I contacted them for an issue in the address. Everything good with me!

I ordered a boquet of flowers to be delivered to my aunt and uncle in Italy for their 50th wedding anniversary. Ordered on the 10th to be delivered on the 12th... they didn't arrive so every day for 5 days straight I emailed the company to find out where the order is. NO REPLY. When I check the order status online it says it was dispatched on the 12th. Well. The flowers arrived today on the 17th. 5 days late... in a Closed cardboard box and DEAD.
This is what I ordered $120 Australian dollars or 69€
Am demanding a refund and reported to PayPal

I ordered an expensive bouquet for the birthday of my wife and and paid extra to receive it in a specific time to come at the birthday party as a surprise. The flowers were never delivered, trying to reach the customer service is a disaster. They don't know what the ya re doing. Every person tell me something different. That it will arrive or it will come tomorrow. Till now it's been 2 days and still don't know when I will get these flowers although the birthday is over so I don't really need them. It's not public holiday or a special time for flowers so there is no reason for the delay. All what I can say is that it's a untrusted company. They don't know what they are doing and they don't understand the concept of service. They should stop doing that.

Order number *******

-ordered for same day delivery. Never arrived for the recipients anniversary, arrived TWO DAYS LATER.
-wrote 3 emails to the company. Never got a response
-When it finally arrived, it was completely the wrong order. I had ordered a lovely basket bouquet with sunflowers to match their wedding flowers. What they actually received was THREE SUNFLOWERS! All for the bargain price of £50

STILL HAD NO RESPONSE FROM THE COMPANY, THEY MAKE PROMISES AND COMPLETELY IGNORE YOU. Take my advice and go to someone established like Interflora who will actually deliver the correct bouquet on time

I placed an order for a very special occasion on 3rd. Sept to be delivered on 4th. As I hadn't heard from my friend I sent an email on 4th. Enquiring was the delivery made. Several hours later we finally got a reply saying there was a problem which was out of their control. Can't possibly understand why I wasn't contacted regarding the problem. They informed me it would be delivered on 5th. And said the service charge would be refunded and they were offering me a 20% discount on my next order. On 5th. I emailed them again to enquire about the delivery but you guessed it no response until this afternoon 7th.
My friend sent a photo of the gift, I had ordered an orchid, a bottle of Cava and a birthday card. The orchid was delivered and a very cheap bottle of wine costing no more than £10, the card I chose was not the one that was sent. Overall a very dismal experience for first time ordering from this company. Needless to say I won't be using their 20% discount as I will not be using their services ever again and would not recommend them to anyone.

Paul

My order was # *******. The flowers were NOT DELIVERED to the recipient. Tried 3 times to contact Customer. Service with absolutely NO response. I have not heard a thing from them. Their web site did not work well either. These were very important flowers to be sent to my daughter (who was recovering) on her birthday. I wish I knew about this site before I ordered. Please be warned... Look at the reviews. This so-called company is horrible.

Paid for delivery on Saturday 8.30 to 14.00. NOTHING. No delivery, not even an email... NOTHING! They only cashed the money... disappeared & went silent. How Disappointing! However... to track my order... I had to subscribe to their web site AND agree with their terms. Otherwise I would not even know what happened to my order! Will report on what they will reply to my "quest". HOWEVER my Granddaughters " BIG DAY" is ruined for good. Even if I achieve reimbursement... I will NEVER get that day back! What bastards! If you care for your loved ones... do not trust this company! They ruined it for me!

PLEASE DON'T REPEAT MY MISTAKE. I had ordered flowers under order no. ******* on 16. 08. 20 for delivery of flowers for my daughter's special birthday and had paid Euro 66.90 which is quite expensive. Not only the flowers were not delivered but there has been no response to my 5 follow up emails asking for refund. This is very unprofessional for an international company which boasts of timely quality service. The lack of response except the first time is infuriating. Having no calling number makes it even more difficult to contact this company. Please don't order with this company for you, are going to be disappointed and you will regret it very much just as many buyers have experienced. I wish I had seen the reviews before i ordered the flowers. Please don't make my mistake.

I ordered flowers and chocolates 2 days before by daughter's birthday. She lives in France. On the day of her birthday, I sent the following message:
*****Please confirm that this order will be delivered today. I need it to be there for my daughter's birthday which is today. Thank you.****
By the end of the day, the order had not arrived but I saw a message in the tracker stating that the order was sent to a drop off point. I then sent another email:
****I am very disappointed that the flowers I ordered for my daughter's birthday did not arrive TODAY, August 25. No one called her despite me including her phone number in the order. Instead, she received a text message around 6pm on August 25 informing her that her gift was at a drop off point that she could not get to. I paid for delivery service so it is expected that the flowers would be delivered to her home. Please resend her gift on Wednesday August 26. If you are unable to resend a new, fresh order for my daughter's birthday, please CANCEL this order.****
NO RESPONSE! I will request a refund. Very disappointed!
CSI from USA