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FlightNetworkReviews 3,597

3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Maryland
1 review
0 helpful votes
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Last Minute Trip
February 8, 2026

Booking the flight was very easy and convenient. The website was easy to navigate and I was able to book my flight with ease.

Date of experience: January 28, 2026
California
1 review
0 helpful votes
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I did not find the place to enter my government global entry number and I needed help in finding my airline frequent flying number.

Date of experience: January 28, 2026
Massachusetts
1 review
0 helpful votes
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Way to many options to buy little upgrades or insurance, and I must decline in each instance. Plus, $154 for a checked bag? Great ticket price, but the add ons were too much hastle. I'll have to buy cloths in Scotland, but you can get a lot for $154.

Date of experience: January 28, 2026
California
2 reviews
0 helpful votes
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Everything was great until the end, after I had given my cc information and payment was going through. They told me there was suddenly a price increase because it was a popular flight.
WHAT THE! What was I supposed to do? Bad business... Unfair price increase

Date of experience: January 27, 2026
Virginia
1 review
0 helpful votes
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We are taking this flight because it is non stop. The addiitonal fees for text updates seem a little extra. This will be our first time flying Breeze. It is a business flight. Checkout easy except for the constant reading of "add ons".

Date of experience: January 27, 2026
Sri Lanka
1 review
0 helpful votes
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Able to find the flights I wanted at a great price but there are too many ala carte options that you must click to decline on checking out. It would be better to have to click to opt in on these options instead

Date of experience: January 27, 2026
Massachusetts
1 review
0 helpful votes
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This site labels itself in Google search as a Lufthansa booking site deceptively. Unlike other travel sites that cancel for free within 24 hours, if you make an error this site charges a $50 per person cancellation fee. Stay away.

Date of experience: January 27, 2026
Texas
2 reviews
0 helpful votes
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I found a great price, but when I went to check out the site said I timed out. So I had to re-choose, and what do you know - the price went up. I'm a tad suspicious.

Date of experience: January 26, 2026
Texas
1 review
0 helpful votes
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Very easy to navigate the website; the only thing I could wish for is the ability to compare prices for 2 different dates, side by side.

Date of experience: January 26, 2026
Utah
1 review
0 helpful votes
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I liked that there did not seem to be any surge pricing. I have found on multiple flights on other airlines that If I don't book my flight the first time I come to the booking site that the next time I come back even if it is just 5 minutes later that the airfare has gone up. I recognize that this cna be just bad luck, but the grequency seems to more of a pattern than happenstance. I took three days to decide what days to fly and when. The costs to fly Breeze did not go up between the time I checked the flights (actually it did go up a few dollars, but it was not significant nor shock inducing). Thanks.

Date of experience: January 25, 2026
Illinois
1 review
0 helpful votes
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Your website is not clear related to refundable tickets. I purchased tickets that I thought said they were refundable and that is not accurate since there is an almost 1000 dollar fee to refund.

Date of experience: January 25, 2026
Virginia
1 review
0 helpful votes
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There's a Fee for That!
February 4, 2026

My expectations of good business practices, including communication, are all included as add-on services for fees. For example, $33 to not get a randomized seat or $8 for a simple text message of my flight info. This does not convey that the airline prioritizes customer experience. Rather, it conveys that they will seek any opportunity to charge more money.

Date of experience: January 24, 2026
Massachusetts
1 review
0 helpful votes
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I was super surprised at how many "insurance" types I was asked to buy. Travel insurance, airline insolvency insurance (?!) and there was another one too that I already forgot. Too many! Why was I asked to pay for my seats? If I didn't pick my seats, I expect my family and I will be sat together since minors are required to be sat w/their parents. Fingers crossed.
I did like that I could choose to only buy a checked bag for myself and not the rest of my family. That is nice.

Date of experience: January 21, 2026
Michigan
1 review
0 helpful votes
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Easy to navigate and very user friendly. First time traveling to Seoul so was pleased that it was so easy to find the right flight, enter all my information, and get confirmation I had successfully booked. Will definitely be recommending flight network to all my friends and family.

Date of experience: January 19, 2026
New York
1 review
0 helpful votes
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The ticketting timed out after adding a lot of information. Then after restarting the ticket price changed after I clicked pay. It went up $105. That's crazy to do - you need to lock in the price when I enter credit card information

Date of experience: January 19, 2026
Vermont
2 reviews
0 helpful votes
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I think that selections that need to be made could be totally upfront. I also don't mind checking yes or no- no need for the thanks. It's just another sales tactic.

Date of experience: January 19, 2026
Florida
1 review
0 helpful votes
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Poor customer service
January 29, 2026

Went to Breeze Airline Website and it was switched to flight network. After double checking, it did not let me pay for baggage, etc. went to cancel the trip and you want change almost $200 dollars per flight which was almost the cost of the tickets. Very disappointed and unhappy with whole situation.

Date of experience: January 18, 2026
Oregon
1 review
0 helpful votes
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Everything worked well
January 28, 2026

Everything worked well. Just would be advisable to recommend that seat assignments are additional payment before clicking booking?

Date of experience: January 18, 2026
California
1 review
0 helpful votes
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The website needs improvement
January 27, 2026

The website needs improvement. It kept kicking me out of my booking and I had to start all over. Also, there are too many addon items that should be included in the fare. One should not have to pay for seat assignments in business class.

Date of experience: January 17, 2026
California
1 review
0 helpful votes
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Way too many choices to go through that you have to decline and showed that the purchase had to go to carrier (when booking it appeared that we were on the Allegint site)

Date of experience: January 16, 2026