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FlightNetworkReviews 3,591

3.6

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Vermont
1 review
0 helpful votes
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Not the best
January 25, 2026

Booking a flight with Flight Network was difficult to navigate with a lot of things to consider. I was "timed out " twice in the process and that caused me to mistakenly book the wrong flight time. I was not given enough time to book! When I called your customer service number my call got dropped twice, I was finally able to connect with an agent who credited me for the wrong flight with a penalty. Most other booking companies give you a free 24 hour grace period to make changes if something inadvertently went wrong. I will not use Flight Network again nor will I recommend it to anyone.

Date of experience: January 15, 2026
Illinois
1 review
0 helpful votes
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Credit card company rejected the charge because of concern about fraud, and by the time I had received its approval, my booking on Flight Network had disappeared

Date of experience: January 15, 2026
Sweden
1 review
0 helpful votes
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You're awful
January 25, 2026

I cancelled within 1/2 hour charged a $45.00 fee and will not credit my card purchase for 2 weeks! Even the airlines gives you 24 hours

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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Not happy with fee not refunded
January 25, 2026

I made a reservation on flight network yesterday and then decided less that 30 minutes later, it was not going to work.
I was infuriated that I did not get a full refund, but had to still pay a $90 fee to flight Network. You can be sure I will not use this website ever again.

Date of experience: January 14, 2026
Iowa
1 review
0 helpful votes
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Could not verify seats on our return trip. I could not find where I could bring on a carry on suitcase, At the beginning it said I can do it later. Never found it. We do not want to check a suitcase, Then it said my credit card was denied and then on the 2nd try, it said I needed more verification (there is not a problem with our card)

Date of experience: January 14, 2026
GB
1 review
0 helpful votes
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It was very straightforward and easy for me to go through the whole process. I will use flight network again at anytime. Thanks and I'm very satisfied.

Date of experience: January 14, 2026
Texas
1 review
0 helpful votes
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There are a lot of hidden prices
January 24, 2026

There are a lot of hidden prices. It would have been nice if the price were straight forward. After buying the ticket you have to pay for the seat and luggage is 150 per bag. Then every little extra is extra.

Date of experience: January 13, 2026
Michigan
1 review
0 helpful votes
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Seems like the company likes to charge extra for everything... When I declined all of the "extras", the final price somehow increased by 67.00. Feels like you're just reaching in my pocket for extra $$.

Date of experience: January 13, 2026
Washington
1 review
0 helpful votes
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I've been trying to but my tickets since last night. I make all the way to the end, and it says there was an error and come back. Then, when I came back the ticket was 200 dollars more. That transaction failed, so I called the call center this morning. Half way through the conversation, the call was disconnected. I finally got the transaction to go through, but I am very frustrated by the experience.

Date of experience: January 13, 2026
Illinois
1 review
0 helpful votes
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I wanted a round trip ticket but the time I wanted to fly out did not come up in list of flights when I asked for round trip. So when I put in one way it did come up. Really inconvenient and time consuming to have to book two separate tickets

Date of experience: January 13, 2026
Texas
1 review
0 helpful votes
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The page designs and choices are very clear. However, over $400 was added to my tickets within the ten minutes of selecting and payment.

Date of experience: January 13, 2026
California
1 review
0 helpful votes
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I have not used a build your own ticket price like this before.
It started with such a low ticket price and then kept adding as added bags, and other requirements. It was easy to proceed through the many steps. Overall price was quite reasonable after adding all the extras.

Date of experience: January 12, 2026
Illinois
1 review
0 helpful votes
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The price originally detailed on the site was vastly different after the purchase journey (and it was a looong journey). I am a delta customer but needed a direct to Iceland. Compared to their site/experience there is a WIDE gap. So much easier and true cost accurate with delta.

Date of experience: January 12, 2026
Vermont
1 review
0 helpful votes
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Too many add-ons to sort through
January 22, 2026

Too many add-ons to sort through. Incredible price non-stop ALB - St Pete! Cant beat it with any other airline - schedule or price

Date of experience: January 12, 2026
Florida
1 review
0 helpful votes
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To many options
January 21, 2026

To many options. Just sell me a ticket for a seat on your plane. One price, that's it, no nickel and dime for every variable of air travel. What a pain in the $#*!. Then I try to use PayPal to pay and for some reason I can't. I imagine that you don't want me to use PayPal. Well if that's the case why offer Pay Pal as an option?

Date of experience: January 11, 2026
Pennsylvania
1 review
0 helpful votes
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You should simplify pricing vs charging for basic services we take for granted with most other airlines. I can't think of another airline that charges for SMS flight updates. First time a European airline is offering inferior services to an American airline. Just disgraceful.

Date of experience: January 11, 2026
New Mexico
1 review
0 helpful votes
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Because of all the extra options the price of my tickets went up by $150. All the additional steps are annoying and time consuming

Date of experience: January 11, 2026
Illinois
1 review
0 helpful votes
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Wish when making reservations the fight number was listed. So I could be confident I am on the same filght as fellow travelers.

Date of experience: January 11, 2026
New York
1 review
0 helpful votes
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Réservation aisée avec des rubriques bien expliquées. Ceci facilite beaucoup quand on a pas de temps à perdre en passant par l'agence.

Date of experience: January 11, 2026
North Carolina
1 review
0 helpful votes
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I like the process of booking a lot, but I kept getting stuck on some of the screen and it would ask me to start over. That's why I didn't give it 5 stars.

Date of experience: January 10, 2026