FlighthubReviews 5,076

In a difficult year I tried to give Flighthub a pass on their awful customer service. However from the agent misleading my fiancé on the phone to the versatility of the travel credits- which voided our full insurance we purchased, to the crazy wait times to get help, its been an awful experience. Edit- 4 hours to get a rep. They admitted the price differences are crazy and tried to make up with a decent flight replacement, but no upgrades or money back. Slight bump for the empathy but little improvement for the hassle or the 700 difference in value.

I was on hold for 4 hours to talk to an illiterate agent, he then hung up on me. I then Spoke with the airline directly they were little helpful and told me that FLIGHTHUB was trying to screw me to keep my money. Extremely disappointed. I will continue to make reviews everywhere on social media. Flighthub refused to help at all. Now purchasing another ticket to get home.

Made a big mistake to booked our flight with FLIGHTHUB i wish i paid thousand $ more but not dealing with flighthub. After i booked our flight 3 hours after called flighthub customer service to change the date after 2 hours of waiting system asked for my number for a call back and i received a call 1:30AM after 40 minutes of conversation she told that your flight will modified and we will send u an update confirmation on ur e-mail in 24 hours and its the 4th days still not done yet we don't know what to do. This is after calling customer service more than 6 times and right now i'm on hold for the past 3 hours.
Very poor customer service
Please think twice before booking with FLIGHTHUB pay more elsewhere and dont make same problems as i did.

Flight Hub is terrible! Do not use them! I booked a ticket with them, and a couple of days later they sent me an e-mail saying my itinerary had changed. The new times did not work for me. I have tried to contact them, but I only ever get answer services and never get through to a person to try and resolve this. I will never be using Flight Hub again. I reccommend booking from the airline itself.

I had to get a change in a flight because of COVID and received a credit from flight hub. I could not make changes with the credit on line but had to call. I was on hold for an hour to two hours three times and then finally got a hold of someone who rebooked my flight with the credit. Saying that I would get an email with the flight info. Never got the email and right up till a week before the flight I did not get the email. I went to the web page and it send it was pending and I would get an email... never did and had to pay for a flight directly with the air line. I will never use flight hum again, there service is miserable

I am here to review my first and only experience with flighthub. I booked family tickets from Toronto to Cairo. The connection was cancelled and they did not inform me by email or phone. I discovered the change luckily before the travel date. Of course I requested a refund which they confirmed that I will get. My refund was not received, they do not answer the phone calls, and if I am lucky they pick up the phone, they keep me on hold for at least 3 hours and then... hang up. Please if you read my review and you have a refund with this agency, please file a complaint against them on tico.ca and better business bureau. Thank you.

Please guy don't buy tickets from here
You will receive 6 8 time canceled canceled
It's take people money I got 5 tickets from them but it's was my first time
Buy tickets from Emirates who wanna go outside country please it's a bout 6 months I call about my refund I still did not get it

I booked a return ticket to India through them, my flight got cancelled. Called Flighthub they said contact Airline, Qatar Airways. Spent thousands of dollars on return trip. Never got compensation, (part of trip compensated after I filed a case with the Canadian ombundsman from Qatar Airways) accomodation or transportation in Delhi. Left high and dry. Had to fend for myself. No help from Qatar Airways or Flighthub. Total scam company. Never book a ticket with them

Cannot get my credit for a flight that was canceled
What address can I send my request and my court papers I m suing

In 2020 we had two separate flights scheduled - 1 trip that was domestic and 1 trip that was international for a family of 4. Due to COVID, we had to cancel both trips and received a credit. We wanted to use the credit for a trip to FL. After paying an additional $300 (not sure why when our credit was for more than the new trip), we thought we were booked and received an itinerary. When trying to check-in through American Airlines, we were advised that our tickets were NEVER BOOKED, so we had to re-book at the ticket counter for an additional $512 for one way and an additional $350 for return flights.

I was finally able to get someone from Flighhub on the line (good luck with this process) and he had to escalate my issue to a supervisor, after being on hold for an additional 1.5 hours, my phone disconnected. No return call from supervisor and still unable to get in contact with Flighthub. DO NOT USE this 3rd party at all, ever. It's a complete waste of money, patience and the company is awful. Not sure how they are still in business. Due to this awful company, I am out of $5400 for domestic and international flights. Be aware.

Flight hub website showed the price of cancelation protection for $88. However, they charged me $355.47. I called less than 24 hs to cancel the cancelation protection plan. After spending 6 hours on tge phone I didn't get a response. I filled up the form on the website to cancel the cancelation protection plan. Still haven't heard from them. When I call the sales department, they answer right away. HOWEVER, they say that they can't help you. When I asked them to transfer me to a person, they either hang up or connect you to a taking computer. Flight hub are ripping me of $355.47 by ignoring me. The next a representative contacted me and spent 50 min on the phone and could figure out how do the cancelation. Extremely disappointed with the costumer no service.

Paid over $1157. 00 and because of COVID had to cancel last year and with travel credit. I am playing back and forth on the phone with these crooks trying to get my refund. They keep hanging up and when asked to return our call after a long wait of hours as soon as I pick up the phone for customer service they hang up. This site should be fined and shut down. Crooked Quebecers... The worst I've ever dealt with! 18 calls and counting and nothing is changing.

Worst company ever. We changed the flight dates and only after that was informed there were additional charges. Customers service are referring to each other and nobody wants to be responsible for made mistake, instead asking us to pay charges to complete the ticket.

I decided to book a flight to Panama from Toronto at a cost of $1057. I entered the required information and the price suddenly jumped to $1333. 95! But it turned out to be $1360. I called for customer service and there were absolutely no options to speak to an actual person on the phone. I was livid! I will be booking my flight somewhere else. Now I have an extremely expensive holiday booked with no way to get there.

With a little patience, I received very good customer service with Flighthub when I finally got through from being on hold. I couldn't rebook my flight for a future flight credit after many clicks around their website, so decided that my only choice was to get on the phone. The customer service rep that assisted me was very helpful and was patient in answering all my questions, explained what to expect in the email they'll be sending to me, basically helped get my booking done. Based on the time of day I called I was speaking with someone in Egypt, who was quite friendly and courteous.

I couldn't reach any customer service via email or phone for two days. Never book with this travel agency

I made reservations to fly round trip between Fresno and Omaha back in April. Flight Hub changed the ticket from an afternoon arrival to a very late night arrival and then changed it back again. I went with its most recent schedule. I arrived at the Omaha Airport on June 3,2021 for my 8:20 a.m. flight and was told it had been cancelled and was now scheduled to fly out at 5:30 p.m. I returned home, incurring a parking fee and returned later for my evening flight. The American agent commented that they had had several complaints re Flight Hub and noted that my return flight for 4:30 p.m. had also been cancelled through AMERICAN, not FLIGHT HUB - she also noted that if I had gone by what Flight Hub was still giving as a 4:30 p.m. departure, I would miss my 2:20 p.m. flight which would be the last of the day. For the "privilege" of using their ridiculous service, they charged me $71.60 for a "booking fee", albeit without correct flight information given. I cannot stress any more strongly - DO NOT USE THIS SITE! They really are worse than no help at all!

Booked a flight last year to Greece, then COVID caused my flight to get cancelled. Flight hub will not refund my money. United Airlines will not honor any travel credits. Can not get in touch with any customer service reps to get this fixed. My money/travel credits are being held hostage in cyber space by these crooks

J'ai acheté des billets il y a 3 jours. La compagnie aérienne me dit que flighthub a fait une erreur dans le booking et que je dois les contacter. J'ai eu beau tenter plusieurs fois de parler à un agent, aucune option ne me permet d'avoir quelqu'un au bout de la ligne. Aucune autre façon de les contacter, courriel ou autre, ni de possibilité de laisser un message. Alors je fais quoi? Déception totale. 1re expérience et fort probable la dernière!