FlighthubReviews 5,076

If I could give negative stars I would. I had booked a flight with them in February 2020, then covid happened. I have over $ 1200 in credits with them. If you have a credit with flighthub you can not book online you have to call. Firstly I was on hold for over 10 hours over two days before I got through. Then when I finally got through I would be transferred and put back on hold for anywhere from a hour to 3 hours and then it would. Just hang up on me. When all said and done I asked for a refund because I didn't want to deal with them anymore and they said they can't refund my money. I will never book with flight hub again.

No customer service
No manager
No services
We had a booked our flight before COVID-19 and was on April 2020 but due to COVID-19 my flight was canceled also they charged my cancelation fee. Also they never ever refund our money they gave 1 year credit amd my 1 year over in this April still flight was close to USA and i lost almost CAN $2300.
Bull sit if i have less than 1 i gave -10
Never recommended
Never never

I booked 3 tickets through flighthub website got confirmation and receipt, few days later I found 6 ticket issued separately on my credit card, 2 for each passenger same trip and date.

Flighthub's customer contact is impossible to reach, and when I reached them they say they don't see 6 times
My credit card cannot dispute it as ticket already issued, they are holding $3254. 00 on addition to my actual charges on my credit card which reach maximum limit, I am not able to make any purchases and will pay interests and they still not responding to my request for over a week.

Please do not book through agents specifically flighthub!

This website is a scam. Do not give them your money.
When I had to cancel a flight because of the pandemic, they tried to charge me a $500 cancellation fee EVEN THOUGH THE AIRLINE ITSELF WAS OFFERING TRAVEL CREDIT. I called customer service countless times and the line kept going dead. The one minute I spoke with an agent they were vague and unhelpful. I eventually was able to get my travel credit after extensive pushiness and pulling a "Karen," so to speak. Although every time I tried to use the rebooking feature online, the website crashed, which is no doubt intentional. They purposefully make themselves inaccessible and hope that you give up out of frustration. Do not use them. It's shoddy business. It's worth paying the extra $$ to book through a reputable company/airline because travel goes wrong more often than not and Flighthub will not help you when things go wrong.

The only results I had were on their Facebook page using messages. 2 Days and all was good and rebooked. Don't bother trying the call center.

I have contacted them several times to redeem my tickets. They tell me they cannot redeem my American Airlines Ticket, I have to call that airline then call Flighthub back because American can't redeem the ticket. After having to wait 13 hours for a call back after waiting on hold for 2 hours! I got the call back at 10:07pm, where I couldn't call American Airlines, to have the ticket opened and my flight booked! I had to schedule yet... another call back! Notttt to forget, their flight options SUCK for them to have HIGHER prices than going directly through one airline! NO ONE, wants to travel for 23 hours both ways. Im traveling to the Bahama from NY, so I wanted to check out if I went early and just left from Miami... they have a 22hr layover in JFK!
$65, to cancel my original flight because cruises got canceled, and was told this is so they can do everything for me... ME HAVING TO CALL THE AIRLINE MYSELF IS NOT DOING EVERYTHING FOR ME!
The travel insurance... USELESS... The website... USELESS and this SUPPOSED CHEAPER HUB... EXTREMELY USELESS!

DONT USE THEM, GO DIRECTLY THROUGH AN AIRLINE... ITS CHEAPER, SHORTER WITH BETTER SERVICE!

If I could give a ZERO, I would have!

FlightHub will not issue my refund even though they have been bailed out from the airline I booked with. Their customer service is a joke at best. I have no solutions from them. You cannot reach an actual person on their phone line and they won't respond to emails.

Save yourself and book directly through the airline to save yourself the headache.

Bought our tickets March 7 flight was changed 2 times with no communication on our return flight we called less then a hour before we are scheduled to depart they said everything was fine when we got to the airport it was completely different had to call twice for confirmation codes

You will never be able to use a credit with these scumbags. Trust me, after 20 hours on the phone with them, i got nothing back.

I bought a ticket last year, and in time of the flight, it turned out that Flighthub cancelled it and changed the date to a day before the real date! They never notified me about it (and I have all of their emails)! I paid over $1600 for that ticket, and now they rejected my refund request! DON'T PURCHASE ANY FLIGHT FROM FLIGHTHUB!

They are ok when selling and making reservations, but are impossible to deal with when one needs to change anything or talk to a live person. The information they have about my trips are all screwed up. When i have talked to an agent], i mentioned this and their comment was that's not a problem. BUT it is a big problem. I cancelled my most recent trip on April 18 leaving on May 28 and requested a refund.
And originally received confirmation of their having received my cancellation request. Now they can't even find it. I will not do business with them again. I am now about to have heart surgery and would very much like my refund to cover my medical costs. I was release from the hospital 1 week ago as seen in the attached picture. Proof of purchase made Jan 31,2020 is on my credit card - not attached. Thank you

DO NOT BUY YOU TICKET THROUGH FLIGHTHUB. They basically stole 900$ from me. After COVID hit I was eligible for a refund. 13 months, of calling, talking to dozen agents, telling me I will receive the refund within 72 hours, then received nothing. They did that MULTIPLE times.
Calling, waiting for HOURS. "A supervisor will call you back" then... NOTHING. Calling back, waiting, and hours of listening to them promise the same lies. They push you until you give up. It's so upsetting and disappointing to see companies literally robbing people off that way. I will repeat: never book through Flighthub. Poor customer service.

Bait and switch. Worst customer service ever. Charge for one class of ticket and receive another. 6 hours on phone to get zero satisfaction or resolution. Never again!

I booked with Flighthub. Then they completely changed the booking months later so I had a 28 day layover in LA, before proceeding onto Fiji, which then had another 5 day layover before finally getting into Christchurch New Zealand. I cancelled the flight not only because they had completely rescheduled the flight, but the flight actually never existed as Fiji Airways were not allowed to fly into NZ because of Covid. I have a visa for new Zealand and was ready to go no matter what. They said the refund would take 12 to 16 weeks to process. Currently sitting at 21 weeks with no refund, and you can't talk to anyone at Flighthub because their call centre has now been updated to only take new reservations when talking to customer service. If I try to inquired about the cancellation, the call is just ended.
Please
Please
Please stay away from booking with this company as they offer no support and it's a complete scam when they provide refunds.
I'm now out $1585. 00 for the flight.
And I AM PISSED.
Don't book with these clowns.

Scams people and don't care about the customers, they only want take the money from the people. I would like to give less than one star.

Don't ever try to book flights with them. I tried to book a flight last year, then because of COVID, I had to cancel, I got travel credit, then when I tried to rebook, they would call you multiple times to charge your the price difference, each time different amount. And they would have the same reason, ticket price is changing. This won't stop, I paid $300 then called me again 1 hour after asking for extra $500. While the ticket price is only $1500, that I paid last year. DON'T TRUST THEM EVER.

System got stucked wen I tried to change the flight, and now even if I am paying for the cancellation, I got no email confirming that flight will be cancelled and called them twice, but nothing has changed.
I am deeply frustrated, this is the worst experience of my life :(

There customer service is terrible. Couldn't get a hold of an a agent to talk about my flight, because my flight got canceled on me and i bought the insurance and they didn't help with me with anything! So I tried to call them about the credits and i still cant talk to an agent, just a voice recording. If i was you don't use this booking company!

IMPOSSIBLE TO REACH A REPRESENTATIVE. NO HELP WHATSOEVER ONLINE. IMPOSSIBLE TO DO ANYTHING! I had a flight cancelation and i recieved a credit which is IMPOSSIBLE TO APPLY TO FUTURE BOOKINGS. TERRIBLE TERRIBLE COMPANY. ABORT! If planning to book with these NONEXISTING PEOPLE!

Hello, how can I pay $1277 September 2 2019 to travel in March of 2020 but could not for COVID and when I wanted to make the trip with my travel credit I was charged another $472.35 for difference in the airfare. And another $75 And after booking I decided to change the date to meet up with my work schedule and was charged another $75
Which now totals to $1899. 35 just to go to Nigeria. One of the most expensive ticket I have ever bought. And yet just less than two weeks to my trip my ticket is not confirmed and yet flight hub are now trying to make me go through Qatar instead of Frankfurt (Lufthansa flight) that I paid for. You guys are trying to make me stay 3days instead of two days telling me that the ticket is non refundable. Are you guys kidding me? This is my worst experience with you guys. I need my ticket to be issued in less than 24hrs from now else, you guys will hear from my lawyer and I will post this on every social media forum and your website that flight hub is a scam.