FlighthubReviews 5,076

All nippon cancelled all flights from houston to tokyo, including my flight. Flighthub never contacted me to inform me of the cancellation, and I only learned of it while attempting to do the online check-in the day before departure. I called flighthub, and they refused to refund. They only offered a flighthub.com voucher, less $120 fee! So thru no fault of my own I lose $120 automatically and I am forced to deal with flighthub again in the future as well as purchase a new ticket at a higher cost. I asked flighthub if they could change the flight and their fee for this was more than $800, which was more than the cost to purchase a new flight direct from Al Nippon! And of course they were applying $120 fee to the change request also. I called Al Nippon 4 times and Flighthub 4 times. Al Nippon says they do not issue any flight credits and also that they do not charge $120 change fees. Al Nippon says flight hub needs to get in touch with their service desk, but flight hub seems to have no knowledge of how to accomplish this. After seeing BBB reviews for flight hub at 1.05 stars out of 5 stars, and thousands of BBB complaints I will never do business with flight hub again, so a voucher less $120 penalty is laughable. Incredibly pain to my son and wife there, who I will not get to see this year, and a loss of $700 flight.

October 2020 book a trip with West Jet using Flight hub to Costa Rica for November 2020.
West Jet one week before departure decides to cancel the flight and I'm told by Flight Hub
Customer service that it would be a week or two for my refund. Rebook with Flight Hub Copa Air
And visit Costa Rica using my own funds and waiting for refund. Now February 2021 and still waiting on
Refund! Finally told by Flight Hub, I have to pre pay $50.00 to get my refund from West Jet!
What a f n joke! West Jet states they can't do anything. Will f West Jet and f Flight Hub. Never using any
Of this joker companies in life again. DON'T TRUST them!

My flight PVR to YVR was cancelled the same day it was booked in March 2020. Despite my picture showing their site promising a refund if cancelled by airline, FlightHub has refused to honor their word. They insist on keeping the change fee and say that to access the travel credit the flight has to originate in Mexico.
If there is any risk of disruption, DO NOT TRUST FLIGHTHUB. If you are not worried, their prices are good. You get what you pay for though, if you are lucky.

Had a credit voucher for 596.00 ( 3 passengers), got it when i wasnt able to use it due to pandemic. After running around for a year with flight hub, i found a flight for 552.00 for 3 passengers. Called flight hub, told i am suppose to pay 732.00 for flight difference plus use my voucher. Asked her why? I was told thats was the rule. 552.00 was only good for a new fare. Damn this is a rip off. Never buying ticket from this guys again. Customer service was poor. Can i report them to BBB.? I would rather buy new set of tickets than to pay 732 + 596 for the same flight. WOW

Terrible company. Absolute SCAM! I don't know by which kind of support they are still in business? I'm losing my trust in Canadian justice system that allows such horrible company to rip off Canadian customers. It is very disappointing. FlightHub sold me two flight tickets from Turkish Airline which didn't exist at all. I fought for a refund about five months and got my money back from airline by disputing them but with FlightHub I haven't got anywhere because they play a lot of tricks. There is a tip that I should have done it right but unfortunately I didn't. However, here is what I learned: "AS SOON AS YOU GOT YOUR CANCELLATION MESSAGE FROM YOUR AIRLINE IMMEDIATELY CONTACT BOTH OF THEM (FlightHub&Airline), AND ASK FOR A FULL REFUND (DO NOT PAY THEM ANY EXTERA MONEY FOR CANCELATION FEE; it is another trick to get more money from you) OVER YOUR PHONE CALL REPEATEDLY TELL THEM IF YOU DON'T GET A REFUND YOU WILL DISPUT THEM THROUGH YOUR BANK OR CREDIT PROVIDER". DO NOT SAY ANYTHING THAT CAN BE USED AGAINST YOU, because your communication will be recorded over your phone call and will be used against you. Consequently, if they refuse to refund your money, get a copy of your flight ticket, email, text message or any communication you have had with them and go to your online banking account or your branch and immediately dispute them both(FlightHub&Airline) separately. In addition, Keep in mind that they may try to play with you to buy more time to postpone your disputing and eventually make your disputing ineffective, "That was exactly what happened to my case."

Very hard to talk to customers service, when I did speak to them very arrogant people. They can't even answer a simple question. I been trying to speak to a manager for the last 4 days, I don't recommend at all.

I couldn't get my refund on time. Canceling just withing a week of july 23 2020 i still did not get my refund yet.

Paid over $2200. 00 and because of COVID had to cancel last year and with travel credit. I am playing hell with these crooks trying to get me and my wife's seats and luggage costs included from our original payment to our new flights. They keep hanging up and when asked to return our call after a long wait of hours as soon as I pick up the phone for customer service they hang up. This site should be fined and shut down. Crooked $#*!ing Canadians... The worst I've ever dealt with and thanks for screwing another retired military veteran!

Took 4 hours of arguing and waiting on hold to get them to help with changing a credit flight (covid related) origin and destination that was authorized by the parent airline. Once we finally got that sorted out, they agreed to book the new flight, but charged 30% more than the actual ticket cost. The WORST travel company I have ever experienced. STAY AWAY.

Hi,
I bought a flight ticket on 8th March 2020 to travel to India at the end of that month. Due to covid-19, my flight was cancelled. I tried to contact them and ask for a refund but no one was picking the call so through the website I sent them a cancellation request and they cancelled my ticket and gave me travel credits which I have to use before 31 JAN 2021. Since my travel credit was about to expire this month, so I tried to contact customer service but they are not answering the call. Once they put me on hold for nearly 2 hours. I have the proof for everything and the funny part is, they send me email asking how was their customer service experience. Don't buy tickets from this website guys.

Our flight was cancelled in July. Flighthub gave us an option of getting cash refund for an extra fee of approx. $70. We paid the fee. Our flight was with Air France. Many weeks ago now we were told that the refund has been processed and the money, close to $3K will be deposited to our credit card account within 6 business days. No money was deposited, we are still waiting and cannot contact anyone at Flighthub. All many phone numbers I tried connect to the same automated message with no option to speak to anyone. I called Air France to confirm if they refunded Flighthub for our flights, they did long time ago. So Flighthub is keeping our money and hiding blocking all contact. This is unacceptable and illegal. I will be fighting to get my money back. I attached all relevant info to this review to make it handy for Flighthub to identify my account and pay me back promptly.

We have always booked flight through Flighthub for Local and International travels, They have been flexible to work with. Best prices are available when compared to other sites.

Can't wait to fly again when things get normal and book through Flighthub.

Prices were great but not easy to deal with when trying to get a refund. I don't want travel credits that expire. I won't be travelling anytime soon thanks to Covid. I called months before my scheduled trip to get my money back and was told I would get a credit. Again, I don't want a credit. I'm in Canada and we aren't even allowed to travel by air unless it's deemed essential. I have no plans to travel anytime soon. I'm out almost $1500 now.

I had to cancel my trip because of COVID-19 and Flight hub never reimbursed the amount they said they would. They told me it would take 8 weeks to receive my money and it's been more than 9 months since my cancellation. I called them multiple times (around 10) and every time they didn't want to give me an update to my case and didn't want to take responsibility. They blamed the airline company. It seems they really didn't want to pay me back. I bought my tickets through them, and they kept saying to me that I had to deal with the airline company for my refund, and they did everything they could, but they still never reimbursed me.

Never ever buy a ticket through Flight hub