FlighthubReviews 5,076

I bought a ticket from them and canceled it on the same day because I didn't notice how long the connection time was (my mistake). They refused to refund me and gave me a flightcredit. I couldn't even use that flight credit to buy another ticket on their website. They never answered my emails or my calls or called back after scheduling a call-back from them. I stayed up all night trying to talk to them. It's been 2 months and I never got refunded. PURE THEFT

I would NOT recommend anyone book through flighthub. TERRIBLE service. If anything goes wrong with your booking, not only is it nearly impossible to get a hold of their customer service department (they don't even have a number to call), their agents have no solutions, even for simple issues, they just repeat the same scripted lines over and over. And if you need to escalate your issue, good luck trying to speak with a supervisor or manager. They certainly don't want to do that. I had to explain to their level 1 agents 1000 times that I've already tried to fix my problem with them and they can't help me, that I needed a supervisor! Even if you do finally get a supervisor, they obviously don't know what they're talking about, NOBODY takes notes or writes updates on your account for each time you speak to them, so every single time you get transferred (if you're luck enough) or you get a call-back from them, or you get disconnected, you have to re-explain everything each time! SO tedious, and they all say the same thing. What's worse, when I had to cancel my flight a supervisor said he would deal with my issue, that he could get me a prepaid air canada card instead of flight credit, and was submitting the request, but after being on hold for over 30 minutes, he hung up, or transferred me to a dumb dumb level 1 agent again who didn't know what was going on! That supervisor was Eric Anderson, and I can't get ahold of him since, so all that "help" was a waste of time, and what he promised me is basically out the window, SINCE THEY DONT TAKE NOTES so I have no way of proving what he offered me to other agents, So I've been waiting for over a week to find out whats going on, and now nobody knows. I'm back at the beginning because now I will have to start all over again with a level 1 agent. And all they do is try to placate you, it's patronizing! They never update you on anything, and I've had to request call-backs from them over a dozen times now to deal with ONE simple issue, and now I've had to take it to their escalation team, who pretends to take it seriously, then emails a form for me to fill out... and guess what? I just get a scripted email back from them that doesn't even remotely address my issue, let alone offer ANY solution. Such a joke. I've been hung up on, told lies, and their supervisor said that was unacceptable and that after I submit my formal complaint, I would receive a call from management to deal with it. Nope. Just so unprofessional. Save yourself the headache and don't deal with flighthub clowns. Unless you have endless money and time to waste.

I booked a flight for my Mother and my son on July 14 of 2018 for departing date Sep 05,2018 and Return on Oct 22,2018. A few days before the flight departure, my mother couldn't find my son's passport. So we had no choice but to call the airline to cancel the flight. Originally, I was going to cancel the flight. However, pursued by the booking agency, instead of cancelling the flight, "you should pay a airline postpone fee of $262. 83. 00 so you will have a credit of travel agency so you could Use your credit in the future" said by travelling agent. The agent did not send any written policy just asked me pay the $262.83. I was bit of panic over the fact the passport cannot be found and airline will be delayed so I paid 263.83. Now, I am Calling to flight hub to use the credit. They told me I have to pay another $4000 to use my credit. I ask why wouldn't you tell me About the policy and how much more I have to pay when I paid the $262.80 dollars. They said they won't tell you until you Book with your credit. I do believe flight hub set it up for the customer. Now the I lost all my $2000 which I was told I could Used some of my credit toward my future trip. The flight hub mislead the customer into purchasing additional $262.80 so customer Could use the credit for future travel is a complete scam and fault. The customer has no way of using the credit when you Spent over $6000 on the flight which the regular price should haven't been a bit less than $2000. If I was going to cancel my Complete flight as my original request, flight hub is obligate to refund portion of my tickets back. Instead, they lied to me and Have my credit completely unusable.

If you like to be left unhelped in case of an emergency, use this online agency. My husband had a multi-airline flight and at the last minute we accidentally noticed that the last flight schedule was changed ( and no one had informed us!) and therefore, he couldn't catch it. I spent about 9 hours calling the agency and all airlines but no use because it was only the Flighthub that could fix the problem and there was no one to answer. Just a machine voice with some unhelpful guidance about how to use the website, or asking you to wait for a call back, which never happened.
Don't trust this website.

We booked our flight from Toronto to Calgary before covid pandemic in $1776 but obviously we couldn't go because of COVID. Flightub did not give refund but credited our money, so that we can use it in any next flight.
Now here's the actual scam starts. When we tried to book another flight for same destination they overcharged $1811 so now we have to pay $3587 for the same flight that we booked in $1776 before pandemic. It doesn't matter whatever destination we chhose we've to pay more money to use those credits.

Flight hub has added "processing fees" that to change a flight during regular and covid times. While all airlines have waived their fees, flight hub has not. They have made doing simple things like changing flights or cancelling extremely difficult. I wait hours on hold and receive no call backs. All airlines would accommodate during this time quickly and for free however flight hub refuses to be helpful.
When the airline had to cancel my flight due to their own scheduling issue, flight hub tried to charge me a processing fee of $400 CAD. I had to fight with them in order to avoid paying that fee. Again, the airline cancelled my flight (completely out of my control) and I needed to get on any other flight and flight hub wanted to charge me a processing fee. This is just the tip of the iceberg. Do not do not do not purchase from travel agencies. Everrrrr!

Hello, We had to cancel a booking with Flight Hub and the way it went is that we were billed, without our prior approval, two charges ($400+$150 since we had two tickets) to the credit card we used for booking which is totally illegal (to keep our credit card and to use it without our specific approval) and then now when we want to use the $2,200 credit for a new flight, we have to use the link from their email which leads to only options that are $10,000+ per person for an otherwise 400 euros to Mexico if we use their regular website... So, not on we we charged $550 on our credit card, we may never be able to use the travel credits. All this while the Airline used promotes full reuse of travel credits at this point with Covid. I scheduled a call from the website for a call back which when I mentioned this was about travel credit, I was put on hold for an hour which I had to drop, of course. I tried your support email found on Trip advisor, it's no longer monitored is the answer; tried messenger with an away answer which I am interpreting, when reading comments on trip advisor, that we won't get any answer. I suppose that our only other option will be to go public (which I am doing now) with all this to get those unapproved credit card charges paid back to our credit card as well as to get a fair treatment of our rebooking? It's feels very wrong.