FlighthubReviews 5,076

Absolutely unacceptable service. If I could give this company 0 stars, I would do that.
I booked roundtrip flights from Toronto to Vancouver for October 23rd - October 30th. I am travelling with another person and due to differing circumstances, we decided to extend our trip to October 31st. My returning flight was with WestJet (an airline I know is offering to waive the fee for 1 change per ticket).
I attempted to use the self-serve option on the website to change my flight (the exact same flight times and route, just a day later), which I was under the impression should have been at no cost. I submitted the change and agreed to the additional $3.00 charge for the differences in flight cost.
I submitted it and was told it would be 'under review' - making it seem like they needed to be in contact with WestJet. I received an email about 20 minutes later stating my 'quote' was ready to go, and a link to click on to confirm the changes. Click on the link and it says it's expired. Attempt this same self-serve change another 3 times. Same thing.
I finally call and request a call back. Agent said she would try to manually change it and I should receive an email within 48 hours to confirm the change. No email was received. I called again and was told the same thing (both time I was told the charge was $3.00 because of the slight differences in price). Still no email.
I called again today, beyond frustrated - and after finally getting a hold of an agent, was told she could manually change it but it would be $50.00. I'm sorry - why is this the first time I'm being told this after speaking to 2 separate agents previously?
Asked to speak with someone higher up to waive the charge, was told there was no one. Was told to go through WestJet directly to try and change it for no fee.
BEYOND frustrated. If I could cancel and not have to deal with FlightHub anymore, I would. Will absolutely never be using this site again - hoping it gets shut down. Completely useless.

Accidentally left my browser tab open for a day or so in between looking and purchasing through google/westjet. Both flights went up by $130! Hopped over here on a different browser, and got the price I had before. Thanks!

Update: I needed to cancel due to COVID-19. No chance to talk to a human. No information for contact on site. Calling in brought nothing but more filtered menus and a long wait time with no human interaction likely. Plus, their COVID-19 cancellation policy is to charge customers $75 per flight per person just to cancel, which is more than anyone else. It's not like a human being is actually working here to be paid for processing my request... I will not be booking again with this service, and I will tell everyone I know to stay away.

Only giving one star because 0 is unavailable. FlightHub is a straight rip off. When British Airways cancelled our flight--not only did FH charge us like we initiated the cancellation, it charged us twice: once for a future credit ($70) and then, when we couldn't find another flight, for a refund ($100).

When I tried to reach someone by phone, I realized there are no humans there. When I disputed the $70 charge for cancel for credit, they responded to my credit card holder with made up charges that totaled $170, rather just refund me for the service I did not receive.

If they think this is over, they are sadly mistaken. I have e-mails that confirm my account, and not only will I get my $70 back--I will do everything I can to tell everyone my story.

We have always flown with flighthub and had no problems until this time. They left us stranded with no flight on the first leg of our trip and did not respond to phone calls, messages or self serve functions on their call service. We had to buy a whole new flight and now they won't reimburse us for anything saying we shouldn't have got ourselves a new flight, we needed to go through them... which we tried to do for over a week prior to our trip! With only a couple days left, we had no choice but to rebook ourselves. Suppo far, nothing is being done, so we will continue to use social media to speak our case until there is accountability and reimbursement!