FedExReviews 2,900

This won't be shocking, but FedEx has horrible customer service. They continually deliver to the wrong address. I've contacted them multiple times about their delivery issues, but they won't do anything, even hung up on me when I called customer service, even though I was polite. The strongest language I used was malarkey.

When I asked to speak to a supervisor, and they said that no one would ever be available.

If I had the option, I would never use them, but sometimes the shipper imposes them upon me.

I rate USPS above FedEx.

I got an email saying shipment was to come next day (Monday). I called in to make sure they knew that I needed to be home to receive packages. Monday morning I also got a text saying packages were to be delivered. I took the day off work and waited all day. At 5pm the status on the website updated to pending with no delivery date. I phoned to find out what was going on. I was told my packages actually weren't even in my city yet. I spoke to a manager and was promised that the order would be delivered the next Saturday when I could be home. At 3am on Tuesday morning I was sent an email saying my packages were on a truck to be delivered. I called when I got up to go to work and told them that unless they could delivery after 5pm when I got home then I wanted the agreed-to Saturday delivery. I was told the driver could be told not to deliver until after 5pm. Then at 9am I got a call saying they couldn't do that. So I asked then that the delivery not take place and come on Saturday as promised. I called in 3 times to assure that the message had been given to the driver. The last time I called I was point-blank told that the driver would not leave the packages if I was not home and that they would go back to the warehouse and be sent out again on Saturday. At 1:30pm I got an email saying the packages had been left on my step - in knee-deep snow. I had no way to get them inside my house. I will never deal with FedEx again.

Awaiting a package that requires signature. FedEx stated it would be delivered two days ago. Yesterday it stated it was out for delivery until sometime last night when it said it was now delayed. Today it stated out for delivery... while I still wait at home. All of a sudden it stated delivery attempted no one available for signature. I have not left my house due to waiting for this package. I called customer service to finally get told that they did not attempt delivery today but assumed it was a buisness and was closed. Customer service stated they could not have someone from the local center contact me because they are too busy.

The vendor chose Fedex 'SmartPost' - I didn't. My package is being held up at the Fedex distribution center. Fedex 'Customer Service' advises me that I need to contact the Postal Service to retrieve my package from Fedex, instead of Fedex automatically handing it over to USPS. Moral: use the real smart post - the Postal Service - instead of paying Fedex to sit on your package.

Absolutely incompetent. Used a "damaged label" excuse twice to add 1-2 day delays. Tried to change it to a pickup instead of a delivery where the pickup site was only 10 miles from the logistics center, and the automated response added another 2 days to the delivery date. Are you kidding? The website is horrible. It took my wife almost 2 hours just to set up the delivery in the first place because every option times out and isn't available. They just revert to the covid excuse even though the majority of their problems are resulting from automated systems failing to perform. Do yourself a favor and use any other shipping company before FedEx.

Scamming at it's best!
Sent a package internationally (items for my granddaughter who celebrated her birthday recently). The package is presently still at the port because they are requesting access to a credit card to clear it. I was not told beforehand that this would be the case and my daughter does not have a credit card. I asked them to send the amount that will be charged to the credit card and to date there's not reply. My daughter does not have a credit card. Its like I sent the package with 2 separate company... Fedex in USA and exfed in international country... NEVER AGAIN!

I contacted customer service to help my change a delivery address and he said there was nothing that can be done even though we told him no one lives at the address mistakenly put. He pretty much said too bad and when I asked for his supervisor he flat out said NO and said our conversation was done and hung up. I had my mom on a three way phone connection and she couldn't believe that had just happened either. They are constantly late, by days late. I would recommend going elsewhere. You need to hire better, more people friendly people that actually want to work and not think people calling are an inconvenience.

I really strongly dislike fedex, they are the most unprofessional, bad service, bad delivery company on this planet. I always ask a company what delivery service they use and if the state fedex I will not purchase anything. I have had issues with them delivering my products to the wrong house and me calling them and being told that it got delivered. I even been at home and waited and never received packages and they state that their delivery person said that someone at my home got the package but they lied. I have had their delivery drivers just throw packages on my porch without a knock or a word and happen to catch them on camera just tossing my packages. I'm really over their company and service, when you call it's always an agent out of the country and never any supervisors ever. I never had trouble with a delivery company like this company. Fedex is really a terrible delivery service.

My item was shipped via FedEx on 10/26/21. The item was promised in 3 days. It's 11/13/21 I'm still waiting

Years and years of not delivering on time and horrendous customer service. You are at their mercy when they have your package. I am at the point I will not purchase from companies who ship their products with FedEx. Please go out of business, FedEx. You deserve it more than USPS.

90% of the deliveries will go wrong, so stupid wrong, I'll not order anything that involves FedEx as the delivery company

I've had the unfortunate experience of having to deal with Fedex for an international shipping and I'm going to gladly pay more for a different carrier if I can help it.

I've had to chase these people down to get my boxes out of customs - no one contacted me.

My order didn't make the delivery time - after being released from customs. I understand customs has a bunch of things that trip shipments up. No one contacted me.

My tracking # is unreliable - I don't actually know where my package is. Customer service gives me conflicting information about when and what actually happened.

I paid almost 400$ for two boxes and I'm having to figure out why they aren't doing their jobs.

I don't know if it's the area that I live in, but I've actually had deliveries placed up against my garage door. Sadly I didn't take any pictures of that delivery, I was just extremely angry at the time! Every delivery that I have dropped off by FedEx is right up next to the front of my garage. As you can see from the picture attached it's not up by my front door. UPS always delivers my packages right up next to the front door and rings my doorbell. FedEx never rings my doorbell and today I'm lucky that my packages are this close and not sitting outside my garage door. I do have the app set for notifications and funny enough it doesn't work.
Granted I do have a pretty long driveway but UPS never parks in my driveway. FedEx has no issues driving their big trucks into my driveway breaking up the cement on my driveway. The other night a package was delivered after sundown and again no doorbell. I just happen to check the tracking about 9:30 pm and see that there was a package delivered. I really wish people would give you an option between FedEx or UPS because I would always choose UPS! FedEx in my town is ran by nothing but a bunch of disrespectful clowns!

If I could I would give 0000 stars the worst deliver service. They need to be shut down. My package was suppose to be here Nov 3rd was not everyday since they send me a message saying. Will be delivered by end of day NO PACKAGE
IN TRANSIT On FedEx vehicle for delivery MUNSTER, IN
It is now 7 days late. I try to call but the recording you have to give your tracking # to does not understand tracking # I said it and and 2 different phones to put the number in still no luck and until it understand your tracking # you can't speak to a real person. This is not the 1st time this has happen with Fed x. This company is a big joke if you order something and Fed x delivers it good luck getting it. Good thing I didn't use over night express.

Fedex has to be the worst shipping company I have ever used. They are never on time, and they often damage the packages. They claim and charge for delivery dates that they know they won't meet. Try ups or literally anything else. I ordered a package from Russia, had it detained at customs for a while, then released several weeks later. And it still came with less of a delay than my average fedex package does.

I ordered a perishable item through FedEx Express... well, ZERO service and no package... not even a message as to why!
The tracking info changed delivety date three times... adding days to when to expect delivery. Then, suddenly on Sunday, even an indication of any delivery disappeared from their site. No message to me or the shipper. Complete disregard for the people paying them.