FedExReviews 2,900

Today and yesterday my package was out for delivery. Never received it. Then FedEx comes up with some fabricated lie about the delivery. Must be what FedEx trains there less than educated employees. Maybe FedEx is bringing illegals into the United States so they can work for them as slave laborers. Certainly would not surprise me. FedEx used to be great. Worst of all delivery companies.

I'd give a zero if I could! Used Fedex for the first and last time. Pick up 2nd December (UK) and delivery date 6th December (Canada). Finally delivered On 18th December and that was after I escalated to their CEO (who didn't reply but mysteriously/coincidentally the parcel started moving) after getting fed up with their BS copy and paste 'customer service' emails. Constant excuses about trucks/planes being full and being given false information/questions not being answered. After delivery I was told I'd receive a 50% refund (I had to ask for this). I chased this only to be told I'll receive a credit on my Fedex Account - No use to me as I'll never use them again! I'd rather ask a butcher to look after my cow! Without doubt the worst logistics courier that I've ever had the displeasure to use and I intend to repeat this message on as many forums as possible!

Always disappointed with FedEx with no other better alternatives. The main problem of giant companies is that they do not have real competitors. They really do not care what people think. Therefore, they mistreat people and no one can do anything about it because there are no alternatives.

My shipment was late due to a software glitch. I go to the Fedex website as soon as the invoice is available (note I can only dispute the invoice once its available), I click on the invoice to dispute it and what happens...the site says its too late to dispute as its been over 15 days since shipment. Its a fraud! I call up customer service and they want me to call an international number to chase the money that is owed to me. They are terrible!

I wonder if the owners or managers of FedEx read the reviews written by the customers they "serve"? Why do you need a company with such a rating? I have never received a package at the appointed time, this time is constantly moving, and then nothing happens. Why should I waste my time looking for the goods I ordered. I have to write to the company that sent me, wasting my time. Today is exactly the same situation. They themselves set the time and simply do not come. Isn't it easier to set a time when you can come? Disgusting company, it simply should not exist because they do not fulfill their purpose anyway.

I was sitting at home and got a picture notification text message from FedEx that my package was delivered! Went out to my porch didn't see anything, I called FedEx right away to tell them there delivery driver dropped off my package to the wrong house! I asked them to have their turn around and get my package which they said they couldn't do that. All I got was a claims number and said they would call me back with an update! Never received a phone call from the at all! FedEx is the worse company out there! I've had issues with them before when their delivery driver said they knocked on the door and no one was there to sign for the package and left! I was outside in the front yard when that text came through. I also went inside to get my video footage to prove that they were lying! They are very dishonest!

My package was scheduled to be delivered to my home 12/16/24 No delivery yet here it's now 12/20/24 and nobody that works for FedEx can tell my why my package is just sitting there warehouse the warehouse is 30 minutes form my home so for me to not have received it yet is insane and nobody has responded to me at all I have called everywhere so this is my last resort your customer service people has hung up the phone on me multiple times which shows me they don't care about the customer concerns for them to just hang up the but without the customers you don't have a job I have been waiting for my package since 12/16/24 - UNTIL?

Delivered a hazardous material shipment to the incorrect address and took a beautiful pick of it sitting on someone else's porch. How great. Now i am in the poor customer service shuffle.

Fedex is the worst delivery service hands down. I run a business that depends on prompt service, They show up after hours sometimes 3 hrs late. Sometimes on Friday the drive pulls to end of road and then reports business is closed and drives on when Im standing there watching them. I suggest everyone use UPS.

I am still waiting for a package since it arrived to Canada, it has been moved twice between different cities, each time farther from the original destination, the communication with Fed Ex is one of the worst I have ever experienced-only through AI no matter via phone or chat or email, same information being regurgitated over and over again like a cow in the pasture munching the grass over and over again: it is on the way-I hear while it gets farther and father from the destination.
There are no excuses for that-Canada Post strike has nothing to do with this avoidance, hiding behind AI and not having enough courage to face up your customer and own your incompetence.

MY PARENT NEEDED THOSE PAPERS BY 12.09.2024. FED EX BLAMED MY 80-YEAR-OLD PARENTS FOR NOT BEING HOME. LIARS SPOKE TO MY PARENTS SEVERAL TIMES A DAY. THEY WERE HOME NEVER LEFT THE HOUSE UNTIL THE PACKAGE ARRIVED. ON TOP OF THAT, I HAD TO PAY ADDITIONAL CHARGES (12.58 EUROS) TO GET MY ENVELOPE DELIVERED. I WILL NEVER EVER USE THEIR SERVICES AGAIN.

FedEx should just go out of Business! Since moving to Georgia my packages stay at the local hub near me in Austelll for days!
Delivery updated
AUSTELL, GA
12/8/24 6:48 AM
This has been on my tracking number since Sundy. It is now early Wednesday morning. Still no email telling me to expect delivery! The package 6 Days ago before this one took 4 days to get to me from Austell. Austell is only 25 minutes from my house. FeEx Stinks! Avoid them like they are Covid!

FedEx can't get 1 order to me on time. It's always at least 2 days after it says it's supposed to be delivered! I run a business and when they are late it affects my business. I don't get the supplies when I need them, and when they are said to have arrived.
How the F- does this crappy company stay in business? Stop using them to ship stuff!

I am a small business owner and live in a rural area that has easy access to state highway I do not have issues with other carriers such as USPS, and UPS. I have had many issues with the fedex driver in this area. Have found packages in the middle of the driveway, laying in the ditch beside the driveway. I have a large box with a sign on it marked "DELIVERIES 1910 HIGHWAY 3015",BUT still find my packages thrown on the ground. I have also gotten text and email from fedex about the time and date for deliveries, ONLY TO SIT HERE ALL DAY WAITING, then I get a picture of somewhere other than my driveway in an email letting me know there were issues with the delivery and it will have to be rescheduled for another day. Fedex is the worst carrier in the business as far as I'm concerned.

The 1st incident happened about 2 months ago. I had bought my mother an item online and she got a delivery date and she waited for about a week after then our closest neighbor, which is 2 miles away, found her package in a ditch on the side of the road. And yesterday they said my package was delivered with a pic of proof with package on porch, only problem was it's not my porch. 3rd incident, I ordered a gun safe I was given a delivery date of 12/7, then I got an alert "barcode unreadable" will be delayed till 12/8. We will see if it gets here today or not. UPS and even USPS services are more dependable.

Absolutely worthless delivery company! And even more so, they truly are NOT worth the time it is taking me to write this and it's probably a complete waste of my time. I have ordered multiple items over the past few weeks and NOTHING I've ordered has been delivered on time. One item has supposedly been on the FEDEX Truck in Tallahassee since Saturday, November 30th! And the other? On the Tallahassee FEDEX truck since yesterday (delivery was to be yesterday, then today, and now tomorrow). This is absolutely rediculous! I get an alert that it's on it's way and then another that says it's delayed. NOONE can tell me why, and god forrbid Someone at FEDEX actually does the job they are being paid for by picking up a phone. I've NEVER in my life seen nor experienced such incompetent people and Company. FEDEX needs to hire UPS to come and re-train the incompetent, ignorant, lazy they have working there. Oh wait...they don't work because you NEVER get through to a real person. And I'm not the only one in my area experiencing this...FEDEX needs to just shut it's doors. Hands Down...THE Worst company

Everytime that FedEx has to deliver a Package to me by a Guarantied Delivery date it gives you the day time says it out for delivery with a time window to expect delivery but by the end of the day you get an email saying it is DELAYED DELIVERY. They really need to close this delivery company down or learn how to handle and deliver packages. If there was NEGATIVE STARS that is all this company would ever get. Then when you call to talk to a HUMAN CUSTOMER SERVICE PERSON ALL YOU GET IS AUTOMATED AND IF YOU SAY YOU NEED TO TALK TO A CUSTOMER SERVICE REPASENTIVE THE SYSTEM DISCONNETS YOU.

Every FedEx delivery goes to some unknown address. Spoken to managers many times. Same placating rhetoric. Same delivery screwups. They simply don't care. Last manager told me that they have frequent driver turnover. I guess that make's horrible customer service ok. Have never had this problem with UPS or USPS.

This is by far the worst company I have ever dealt with. They lost my package for 5 days and then told me they weren't going to deliver it and they would drop it off with Canada Post even though Canada Post is on strike so my medication was in there and now I can't get my meds. Real great FedEx. Plus even when we have a scheduled delivery they will drop it off at the wrong house two blocks away it's lucky I know my neighbors otherwise I probably wouldn't receive any of my packages