FedExReviews 2,900

The FedEx delivery station is 15 miles from my house. My package left the facility at 3:34 a.m. Monday morning. At 8:00 p.m. it's still not here. So they told me they would deliver the package Tuesday by 2:00 p.m. it is now 8:00 p.m. in the package is still not here. So they're telling me the packages they received Monday night for delivery Tuesday or more important than my package that arrived on Monday or Monday to delivery

Any smart person would never use FedEx they lost my package and showed little care about finding it i really hate this company don't risk using them

Recently got my parcel deliverer, but to my dismay it did not arrived in a proper package. I hope they will change their way of service

My package was delivered to the wrong address and FedEx refuses to do anything about it. Called customer support, went to a FedEx location and got nothing but excuses.They said I need to address of the place my package was delivered. How in the world am I suppose to know that Nothing but excuses.

Fedex never uses provided delivery instructions I give them. I give them the gate code. Fedex comes to deliver and always puts undeliverable security restrictions. Such a bad company.

My package was supposed to be delivered on Tuesday 5-27-25. Then for some reason during transit it got stuck in OLATHE, KS for over 110 hours, hence over four and a half days. I'm paying for this service? Shouldn't customers get some kind of a refund when you get awful beyond slow service like this? I also spent a long time on the phone trying to get through to a live human being on their toll-free number. You see if you can get past that useless AI. I had no success whatsoever. Best of luck I couldn't do it.

🚨 ATENCIÓN CON FEDEX ARGENTINA – PRÁCTICAS ABUSIVAS EN ENVÍOS INTERNACIONALES 🚨 Compré una cafetera desde el exterior por un valor menor a USD 400, cumpliendo con todos los requisitos del régimen courier simplificado, que exime de aranceles aduaneros según las leyes argentinas vigentes. Ya había pagado por el envío internacional completo. Pero al llegar el paquete, FedEx Argentina me impuso de forma compulsiva un cobro de $69.600 en concepto de "Tasa de Desembolso", diciendo que habían adelantado el pago de IVA ante Aduana sin consultarme ni pedirme autorización. Nunca me ofrecieron la opción de pagar por mi cuenta.
Nunca informaron previamente que iban a aplicar este cargo.
No es un impuesto oficial, sino un sobreprecio unilateral. Este tipo de cobros ocultos e inconsultos violan la Ley de Defensa del Consumidor (24.240), vulneran mi derecho a la información clara y representan una práctica comercial desleal. Estoy presentando reclamos ante:
🔹 Defensa del Consumidor
🔹 Liga del Consumidor
🔹 Defensor del Pueblo
🔹 Y otras entidades para advertir sobre este abuso Recomiendo enfáticamente NO USAR FEDEX para compras internacionales si querés evitar cargos inesperados y prácticas opacas. 💬 Si tuviste una experiencia similar, te invito a denunciar y compartir tu caso. Cuantos más usuarios se expresen, más difícil será que sigan abusando. #FedExAbusos #DefensaDelConsumidor #FedExArgentina #EstafaCourier #ComprasInternacionales #FedExFraude #FedExNoCumple #CourierAbusivo #ConsumidoresUnidos

If you value your time, belongings, or basic accountability—avoid FedEx at all costs. I recently had a custom wall sculpture shipped to a client, only to have it delivered to the wrong address. The delivery driver even sent a photo showing my correct address on the label, yet the package was nowhere to be found. Instead of taking immediate responsibility, FedEx funnelled me into a frustrating loop with an AI assistant. After several days of silence, I received an email stating that they had "exhausted all avenues" and that I should ask the shipper to file a claim. That's it. There is no genuine apology, no meaningful resolution. Imagine if this were a time-sensitive delivery like vital medication. FedEx's cavalier attitude toward misdelivery is alarming and unacceptable. Competent customer service has gone the way of the dodo, and FedEx is leading the charge into extinction. Following this debacle, I've instructed all my artists and dealers to use UPS or any other service that still employs people who can read an address label and care about doing their jobs properly.
FedEx has lost more than a package—they've lost my trust permanently.

I shipped a item from WA to CA on 24the APR. Today is 29th APR and customer not received the package yet. Upon checking the tracking history, package transported from WA-->CA-->NJ-->IN and right now it is in IN. Not sure how many more state it will pass through to come back to actual destination. May be another 46 states left over?

FedEx employees need an intervention! What is truly going on with this company? Where is the Leadership? I am an elderly customer at their mercy and find myself in a continual nightmare with their lack of service. Due to physical limits I have had to place signage at my back door with a large parking pad. It reads to make delivery at my front door. But for some unacceptable reason, the packages are left right at the sign. My only recourse is to call upon someone else to place the package on my front porch where I am able to avoid steps. If the delivery updates I receive were truly reliable, I'd wait in person for a hand off. That is not an option because each & every delivery is delayed by constantly changing days. There is most certainly a blatant disregard for their customers in all aspects of customer service. It is shameful and a disgrace. I now ask shippers of my purchases if the use FedEx and if so, I do not buy from them. I am boycotting anyone that uses their deplorable lack of customer satisfaction. So there!

They dropped off 2 of 2 package but the heavy one 1 of two seems to be missing, funny how they can find my address for the light one, but the heavy one is gone, worst company ever, ups if its heavy stops and asks for help and i always get everything.

The drvr left my pkg in the rain w/o ringing the dor bell. My dor is open to indicate someone is hme

Item released by customs on 28th Feb 8 pm, Got a customs payment request on 1st March 1 am, payment processed at 7 am and received the email confirmation too, its 3 days not my consignment is on hold even after making the payment and have a confirmation email from fedex. All efforts were made to get the consignment, hopeless

Fedex Morocco!
I feel compelled to share my catastrophic experience with this delivery service, which is undoubtedly the worst service I have ever had the misfortune of using. If you're looking for a prime example of incompetence, negligence, and a complete lack of respect for customers, look no further—you've found it.

Here's what happened: After receiving my package, I was asked to provide documents for customs clearance. I immediately sent the required paperwork, thinking it would speed up the process. Big mistake. After more than 10 days of waiting, I was finally given the transit fees to pay. I made the transfer without delay, believing it would put an end to this nightmare. Once again, I was wrong.

Two weeks have passed since I paid the 720 DH they demanded, and guess what? NOTHING. Absolutely nothing. No package, no updates, no tracking. Just radio silence. For 720 DH, I get a service that amounts to pure incompetence. It's simply outrageous.

I am extremely angry and deeply disappointed. How can they charge such high fees for such a terrible service? How can they justify this complete lack of professionalism and respect for customers? This service is a disgrace, a blatant organized scam.

I strongly advise against using this service if you want to receive your package within a reasonable timeframe—or even receive it at all. If you want to avoid wasting your time, money, and patience, run away from this service like the plague.

0 stars. This service doesn't even deserve the effort of writing this review, but it's my duty to warn other potential customers about this scam.

After an unsuccessful delivery, I was still charged for the service. I have been emailing the invoice query team for weeks and still haven't even received a response other than the automated reply that falsely promises a response in 5 - 10 business days.

Fedex picked up a package from "The Outpost" (fresno, CA, 01-12-2025) that was supposed to be picked up by usps, wednesday, 01-08-2025(?) Then they proceeded to lose it for 2 WKS in Middletown, CT (from: 01-17 to: 01-31), then after REPEATEDLY calling them, they somehow found it, & then delivered it to the wrong address, & that's the end of it. However it caused me to lose a refund, because it was a return package.(!) The seller understandably will not refund due to never receiving the return. AGAIN a package they (fedex) weren't even supposed to pick up to start with.(!)

I wish I could have a choice on who gets to deliver my item. I find that FedEx gives very poor service. Originally my package was supposed to to come on Feb. 20. Then it was delayed until Feb 24 and now they are saying that they don't have an update on when I will be getting my item and that is why I gave them only 2 stars

We had something shipped 2 day and now in its 4th day they have no idea where it is. From now on we will ask who the shipper is and if they don't use a common sense company we will shop elsewhere.This company should be out of business.They don't have a good customer service that even cares. You would think someone would wake up and fire the CEO.

As a Memphis native, I grew up hearing about Fedex and it was always positive. I never had any issues with business packages when I worked for title companies in the Memphis area for over 6 years, when we got overnight deliveries close to daily.
A few months ago, when a birthday gift I paid over $100 to have overnighted got rescheduled due to mechanical issues with a plane that was roughly a 5-hour-drive away, Fedex never contacted me to let me know of a delay. It was obvious there was an issue by noon because packages are almost always here by then, yet tracking showed it hours away. I kept checking tracking and, around 3:45, I finally saw the package at the local distribution center, but delivery was delayed to the next day. No one bothered to tell me. I immediately called and was getting nowhere till I insisted that I talk to someone who could call the center (calls to the number I found were never answered), so I could pick up my package the day it was due. After begging the local distribution center to let me pick it up, I drove 25 minutes to get it myself.
The facts that they waited several hours to drive packages down here, didn't have anyone deliver the packages that night (probably would've been done by 8), and didn't even send an email offering us the chance to pick them up that night, showed me residential delivery is inconsequential to them now.
There are no weather delays in my current state of Oregon, nor were there any real issues with flights to and from Memphis this week, but Memphis got a little snow/ice and that somehow delayed a 2-day package that was dropped off at 3:30 on Tuesday. They would normally have 3 flights between Memphis and Portland between then and now (I've watched tracking enough to know their routines). Assuming they manage to get the package out this afternoon or overnight, I should at least get it tomorrow, but there is no excuse. I'm hoping one of the other carriers is more reliable for residential because I'm not using Fedex again. They care so little about honoring their commitment at this point that they should stay out of the residential delivery service.