FedExReviews 2,900

I have never once had a good experience with fedex! Recently I missed a delivery and requested a re delivery attempt the next day through a FedEx employee over the phone. What that employee failed to tell me was that it wasn't guaranteed that it would actually be re attempted. So I sat around waiting at home the next day waiting for the package to sent to me but nothing came. And only when I called and asked for the whereabouts of my package did they tell me it's not a guarantee that my package would be sent out again. Now I have wasted an entire day in which I had originally planned to be productive. I truly wish companies would stop using fedex as a delivery service and just stick to Canada post. If you ever have an option, NEVER CHOOSE FEDEX!

I paid a company $19 for FedEx expedited shipping for my camera to arrive on a certain date. It didn't arrive until three days after the guaranteed delivery date, and I had to pay money to rent a camera to shoot an event in the meantime. When I called reached two different FedEx employees to explain the situation, they offered no compassion and no help; all they did was say my package was in a large truck and inaccessible. They gave me zero indication that I could be refunded the $19. When I sent a message through a form on the FedEx website for a complaint, I got no response. When I called the FedEx customer service phone number and selected the option for requesting a refund for late delivery, and provided my tracking number, the automated woman's voice said my refund request was denied! FedEx literally stole $19 from me.

FED EX is the worst delivery company ever! We ordered something from Wal-Mart and was supposed to have a 2 day delivery. FED EX has been horrible about delivering our package and it is almost a week later at this writing. We have been messaged from them: "Your package will be delivered today", "Your package could not be delivered today, but will be delivered tomorrow", "Attempted delivery but no one was home" (a total lie, by the way. Home with door open, cameras to prove no attempt was made at all). "Your item will be delivered tomorrow", "Your item is on the truck and will be delivered on the next business day" AND as your waitng that morning, another message saying "your package will be delivered tomorrow" ETC.ETC. ETC. Lots of excuses and still no delivery. From now on I will make sure who my delivery is coming from! If any company tells me they can not send it through a company other than FED EX I will cancel my order and find somewhere else to buy it, even if it costs more!. Know that if you use FED EX you will NOT receive your package on the date it says. Instead you will be at the beginning of a daily, weekly, or maybe never, NIGHTMARE regarding receiving your package. Customer Service is just as bad. Talk to a recording that makes it very hard for you to speak to anyone. And if you by chance do get through, you will still not really get any answers regarding your package or when it will be delivered. Just excuses and I'm sorry's. It took 12 hrs. For our package to come from the warehouse, in another state, to Fed EX warehouse, and almost a week later we still have not received our delivery. DO NOT HAVE ANYTHING DELIVERED TO YOU THROUGH FED EX. YOU HAVE BEEN WARNED!

FedEx is clearly, trying to get sued. The last time I used FedEx was before Christmas of 2018 when I ordered a gift for my mother from Target. My package was suppose to be delivered 2 days after the order date but when I finally got it, it was almost 2 weeks later. After that, I was done with FedEx. Now, almost a year later, I am waiting for a 1lb package from FedEx. Considering it was shipped from Social Security (so I had no choice in the shipping option) not only has it been 3 days since I was SUPPOSE to receive this package but now FedEx is using the SAME excuse they used the last time I dealt with them. "Incorrect address." Oh, you mean the same address that your superior clearly saw on the same Google Maps app that you use, that you claimed doesn't exist? You mean the same address that a delivery man from Bath & Body Works found and delivered my package at 8am? You mean the same address that Social Security has sent paperwork to during the months of September and October (through regular post mail might I add) that I've received? That address? I'm convinced all FedEx locations in Maryland are incompetent at best.

Short simple I've called him several times To confirm where my Package is have been informed will be there by end of day still haven't gotten it Still city an hour away from my house 3 days later. I've called in several times been given several different answers then told I would get a call back twice No call finally got through to a dispatch worker she contacted the Contractor that is in control of my package they informed her it is on the truck but it is not moving today no one can do anything. On 2 of the call's that I made I was dropped back into the queue once directly back to another representative the other time just back into the prompts It's pretty Badd when the government Can run a shipping organization better then a Private company.

Now I know that Federal Express is the Creme de la Creme of all carriers, and it is in fact, wonderful; at the same time not that superior to USPS or UPS, for my money.

Their approach may feel more uptown, but in the end, it is just another courier service.

I give them major style and design props. I also like their proprietary envelopes and boxes.

Their colors are great too.

I think FedEx got its start by catering to businesses -- then branched out to residential type delivery.

A very nice company -- four stars.

Appallingly poor service! One of our parcels - and we are long standing business customers - was delivered from the UK to Greece after 19 days... it was not scanned for 10 days prior the delivery, with NO ONE from FedEx able to offer any support, explanation or apologies.

We contacted their customer services over the phone, email and form on the website, no answers.

This is utterly ridiculous, disrespectful and unacceptable and we would not recommend anyone using FedEx for their shipments.

Belachelijk service, heb mij pakket moeten ontvangen al vrijdag, toen door een of andere interne reden mij pakket is gebleven in Frankrijk, op eens bel ik naar klanten service, en krijg te horen dat ze kunnen helaas niet leveren binnen termijn dus mij pakket word pas maandag geleverd tussen 9-18:00. Vervolgens een medewerker in kantoor voor eerder ingepland, die wacht netjes voor heel belangrijk pakket, extra kosten opgelopen. Op eens komt een bericht dat helaas chauffeur was wel geweest maar er was niemand op kantoor, wel verbaasd om dat ik zit hele tijd voor de deur, camera beelden bekeken, blijkt toch niemand te zijn. Ik bel naar klanten service dat pakket moet met spoed per direct geleverd worden, helaas blijkt het niet mogelijk hoewel hun medewerker zit te liggen dat er was niemand op kantoor. Als antwoord van medewerker of ze zien niet eigen auto's route krijg ik te horen dat ze hebben helaas geen GPS in auto's. Ik wilde dan als oplossing een pakket bezorging voor bepaald uur bestellen zo dat ik hoef niet derde keer kosten maken wegens geen service, krijg ik te horen dat ze kunnen niks beloven. Ik kan wel zeker zeggen dat ik raad het niemand aan om te zaken doen met dit fantastisch bedrijf die kan niet eens eigen klanten behandelen en geen normaal oplossingen voor door hun veroorzaakt problemen vinden. Als dat is hoog kwaliteit service uit VS dan ben ik blij met Nederlandse PostNL - geen zakken doen!

At my request, a friend mailed me a box of personal items and paid $200 for shipping from New Mexico. I looked up tariff rates in Greece and it appears it should be about seven percent of the value of the shipment. Since the items are only worth about $200 the tariff should be less than $20. Imagine my shock when Orbit Courier, the contractor, emailed me that I owe them $200 in tariff, deliver, and handling fees. Not only that but I was instructed to go to a bank, make a deposit, then fax them proof of deposit. Then they would send me more forms which I would have to print and fax back. Mind you, I am on vacation and am only here for a few more days. This felt like a scam and it took me a few days to verify that this Is supposedly a legitimate company. I have complained to fedex Greece and fedex USA and they all told me there is nothing they can do and I have to work it out with the courier. I am pretty sure that even if I paid it, they would find ways to not deliver it and then charge me further. I am so upset.

FedEx is by far the worst courier company I have ever worked with - and I worked in the export industry for over 10 years! I've had a shipment for my own brand new and small business. It is stock from USA, that customers are waiting for. The stock arrived in the UK 08/10/2019. When it wasn't delivered, I contacted them to be told that it had been taken by customs for analysis. Fine... or so you'd think. After a few days I called up to ask about a timescale, a woman called Tracey spoke to me like I'm stupid saying it's impossible for them to tell me. I left it a few more days so it had been over a week And spoke to someone called Jane. She shouted at me when I asked that they contact customs for an update or timescale. She shouted down the phone so rudely I was in shock. I tried to explain to her that I know full well they can contact customs, she refused. I asked to speak to her superior To get some answers, Jane hung up on me. I got a phone call for feedback! I complained, was told I wld receive a call back about the matter and never did. Regular phone calls achieved nothing. Until today, 31/10/2019, Scott who was supposed to call me back yesterday and didn't bother, told me (after I called again) that the package is, in fact, missing. So they lost my property, lied about it and spoke to me like I'm an idiot every time I called. Myself, my business, business partners, associates and friends and anyone I discuss business with will NEVER use fedex after this experience and I am going to write as many reviews as possible so that nobody else suffers the disgraceful and incompetent service FedEx has to offer.

Delivered my furniture to the wrong house thank goodness the people they delivered our furniture were honest people and they drove to our home to tell us that fedex delivered our furniture to there house! Not only did we have to get a truck to move the furniture to our home but have someone lift it for us! Then they delivered a rug to the wrong house I don't know if they do not know how to read or what the issue is but I will never ever use fedex for anything they are horrible!

I have my Nest cameras to prove it... Day 1 reported an attempt to deliver, never actually came to the house. Day 2 didn't follow given instructions to use door on our front deck where we used the pre signed papers for a delivery that needs a signature because we would be at work... Went to wrong door. Called and complained they said nothing we can do we will try again tomorrow. Called and complained to new person who says they would expedite it to get it there tonight... It's current 632pm tonight... Still waiting... We shall see..