FedExReviews 2,900

"I was expecting a time sensitive package on 10/20/19. At around 2 o'clock, when I hadn't received my package I checked fedex tracking to find out where my package was, only to discover that all of a sudden my package wasn't going to be delivered anymore because my address was incorrect. Please note that FedEx has delivered many packages to my house previously, and my number is included with the package like all their deliveries. Immediately I contacted fedex to find out what was going on. Spoke with a customer service representative who verified my address and told me my address was correct on the package. However, all he can do is send a message and hopefully they will deliver my package today. I told him that was unacceptable and I'd like to speak w a supervisor. The supervisor came on, we spoke and he claimed he was personally speaking with the dispatcher to have my package delivered today because all the information is correct. He even took my phone number again. Needless to say, it now 10:21 pm and I did not receive my package nor a phone call. FedEx has become just like all the other carriers, undependable, unreliable, unprofessional, and disgusting. If I could have chosen a zero star for this rating, I would. Thanks for messing up a simple delivery FedEx and costing me money."

They actually sent me to pick up my package at 9 PM at a location that closed at 8 PM and then even though I could see people inside through the windows and the gates told me they "couldn't get in touch with anyone at the location" to help me. So I drove 30 minutes each way for nothing? And they refused to reattempt delivery. "The only thing" they could do was have me try to pick up the package the next day. Are you kidding me?
With no way to get in touch with each other and such horrible time management it's a miracle they're still in business.

I contacted them on FB and asked them to tell me what they charge per copy for using their copiers, i. E., to photocopy a few sheets of paper in standard 8.5" x 11" black-and-white format. This was their response:

Hi Meg, the FedEx Office team hours are Monday-Friday, 7:00 AM-8:00 PM CT, and Saturday, 7:00 AM-6:00 PM CT. The team will respond upon its return. ~~Rebecca
8:24 AM

HI, Because this is a custom print job, we ask that you contact your local store for more information.

To find the closest FedEx Office location to you, please visit our website at http://www.fedex.com/us/office/ to access our homepage. You can then hover over "Location" on the top-right of the page and enter your zip code.

You can also find your nearest location by calling our 24-hour Hotline at 1.800. GoFedEX *******339 press 64 or say FedEx Office Services.

Sincerely,

Buzz
FedEx Office Customer Relations
FedEx Office Printing Services
Get professional, high-quality copies from FedEx Office. Full service or self service, at any of over 1,800 locations.
fedex.com

Hello Meg,
In order for us to better serve you, please take a moment to tell us about your recent social interaction with FedEx.
https://ftc.secure.force.com/liveagent/apex/takesurvey
ftc.secure.force.com
ftc.secure.force.com

After I scrolled down for a full minute, I wrote back and said, "So you can't give a simple answer to how much a copy costs?
Rather than writing a book, a proper response might be I don't know twelve cents." And then several hours later, after they saw my response but didn't reply, I wrote, "I'm still waiting for an answer," because at this point, why not have fun with these imbeciles?

Well just like pretty much all the other complaints. I was expecting a package to be delivered on Sept 13th but never received it, status still said it was in Oceanside, CA. From the shipping date of Sept 9th. No updates on tracking as I signed up for. I call regarding my package and was unwilling (like pulling teeth, literally) informed that the trailer was involved in an accident in route to my state and ALL packages were destroyed. Crazy how I haven't heard of this on national or local news yet. Then I was instructed to contact the seller for them to open a claim for a refund. If I didn't need BP meds before, I certainly do now! So I immediately reach out to the seller on Mercari, then to Mercari personally and to PayPal directly to try and get assistance because as you know FedEx doesn't give 2 a$$'s about their customers. Now comes the waiting game to get a refund. I will never recommend FedEx to anyone as this is not my first rodeo with this company, just the one to make me review them.

Don't you love it when you check a tracking number for an anticipated delivery on the FedEx website, only to see a message telling you that a delivery attempt was made... and you know perfectly well that it isn't true? And if you call and speak with a customer service rep, they'll check and confirm that, indeed, no delivery attempt was made. Or when your package is left at the house at the end of the street because the driver was too "busy" to come all the way down to your house and deliver the package properly? Any time I have a choice in shipping options, I don't choose FedEx, for these reasons and so many more. And judging by what I've read on here, I'm not alone.

This is the 4th time that Fed Ex has not delivered my package properly. I live in a condo and every time they are to deliver a package they stick a "Sorry we missed you" note in the lobby. They have NEVER used my buzzer that I call days ahead to inform them to use. Wednesday they did this so I called and said please redeliver it and this is my buzzer number AGAIN. PLEASE USE THE BUZZER! Today I got a call saying that the delivery guy "doesn't have time" to redeliver the package he was suppose to deliver 2 days ago because he is too busy. And that they will attempt again on Monday (its Friday), or they can bring it to a location and I can pick it up before 5. Okay, 80% of the population works 9-5, like? How is that beneficial for me? After explaining myself AGAIN to the agent that called, I asked them to deliver it tomorrow and she agreed and waved the $25 charge, and that the delivery guy will use the buzzer this time... we shall see.
I am so sick of Fed Ex, they are lazy and always pressed for time so they dont do their job right. And then it is up to us customers to find out how to get our packages.
Bring back to hard working people!

The driver was so lazy. He delivered to my neighbor on the 2nd floor. But my delivery was dropped at a random apt on the 1st floor but another problem. I live on the 3rd floor. So I had to carry 3 boxes up the stairs myself. The email for delivery confirmation said delivered at door. Sure a random apt. When I called FedEx to complain. They took all the info said someone would call me back. I waited til Tuesday nothing from FedEx. So I sent them a email. Nothing. FedEx Sucks.The apt office where I live refuses to except FedEx pkgs because the driver will try and drop at the office without even trying to deliver to residents. So it's been a week since this happened and FedEx hasn't even tried to contact me. They don't care. I have another pkg coming I'm sure it will ended up somewhere but my apt. Thanks for nothing FedEx

There have been so many issues this month. First, I ordered my school books for my last semester of college. I couldn't order them until 08/11/19 due to financial aid. I needed them by 08/21/19, and even paid extra for faster shipping to get them by 08/16/19. When I tracked the package, the books still weren't even going to arrive until 08/21/19. On 08/21/19, it showed that the package had been delivered but I had no package. FedEx delivered to the wrong house. So, I called customer service and they told me that the driver has three business days to conduct an investigation, and after that I can file a claim. I explained that I didn't have that long because my semester started today, and I don't have the books. They said there was nothing they could do. After three business days, I called them back and they told me that the investigation showed that the books were delivered to the wrong house, and now I could file a claim and it would be escalated within three business days and in the meantime I could just reorder the text books. I explained that the text books were almost $400.00, and I didn't have the money to order them again. Luckily, the house that they were delivered to dropped them off at my local post office, and my mailman brought them to me the next day.

That same week, I was expecting a subscription box that was supposed to arrive on 08/22/19. My box was rerouted three times, adding an extra week to the delivery time. I didn't receive it until the 29th. When I called customer service, they had no explanation as to why it kept going back and forth between the same two states for almost a week.

THEN, less than a week later, I ordered a new laptop from Walmart with overnight delivery. I didn't receive it the next day, or the day after that. On the third day, it finally said delivered, and again... delivered to the wrong house. So, I had to call customer service again, and they gave me the same time frames as they did the first time. I did receive it on the fourth day, the day AFTER the tracking said it was delivered to my front door.

I really wish companies would let you pick the shipping company when you order online.

Stay away from Fedex. We shipped an item worth $4500 from USA to Dubai and it was picked up from Arizona and tracked in Memphis. After that, there was no delivery and no update. We spoke to Fedex and they said the parcel is lost and can only provide compensation of $100. Obviously, the Fedex staff have realised the value of the product and thieved it. Either way, Fedex are to blame whether they really lost it or their staff pocketed it for the value.

Saturday 24th Aug at 7:04am, sms message from FedEx states my parcel will be delivered "today".

The FedEx online tracker says "in transit, delivery before 6pm".

After 6pm I check Amazon, who are updated by the courier, which states "in transit, delivery before 8pm".

After 8pm I used the FedEx tracker on the phone, l which tells me, "in transit, delivery before 12am"

It is now Tuesday 27th and there's been no delivery so I called to speak to an advisor who didn't care in the slightest, in fact the exact response I got was "yes don't worry it will come today". When I asked how to formally complain she said "I will put note on system".

This is not good enough FedEx, you have a horrendous customer service and no reliability what so ever. I won't be using you again and nor will my friends, colleagues or business partners.

I tried to ship a part back to Rock Auto. FedEx shipped it to the wrong location. Sorry about your luck not their fault is what I was told. I was actually told "Well we did our job and delivered the package". What? You delivered it to the wrong address. Called customer service and was berated by Donna and Darlene. Darlene actually hung up on me. Date and time of call 8/16/19@ 4:00-5:00 pm. I have filled a complaint with The Attorney General of Michigan. Not holding my breathe.

They lost my package that was worth more than $1000! When I call to ask what had happened they gave me different answers each time I call. They first said it was lost. Then that I was misplaced. Then that it was delivered to the wrong address. And THEN when I told them I was going to file a police report that's when they said that they had left it in the right addressed and that if I lost my package then it was my FUALT and not theirs. Zero care for customers and their money. FedEx is seriously the worst. They make bull$#*! excuses and they really just waste your time and loss your stuff.

If you have an account with Fedex and UPS. Choose UPS! Despite the bad customer service. Back in JAN switched to Fedex a Sales rep Ivan Mascarell gave me good/attractive discounts and assured me that I will not fee any fees that I saw with UPS on my account; so I switched to Fedex(Moonachie hub/main is right behind my store; easy for the drop-off + good rates... what was there to loose?) happy I get to save more; meaning I make more money.

So it's 7/30/2019 and yesterday the 29th I was going through the invoices paid with the receipts. Guess what; 40-60% upcharge. A 10$ shipment turned into $30 all of a sudden. Handling charges added anywhere from $9-97 as I have seen. Surcharges and residential charges added on onto the invoices(god damn you are a shipping company; add that on when you are giving me rates before shipping instead of making excuses that that was a quote that was given; which is the excuse you gave me) I am getting a little aggravated and would like to rip them a new one but. I WOULD RECOMMEND IF YOU ARE RUNNING A BUSINESS, AND YOU WOULD NOT LIKE TO GET ROBBED! STAY AWAY FROM FEDEX!

Every time we get shipped fedex its horrible! My delivery person wants to keep the same packages on the truck for over a week. Every day tracking says out for delivery. But at the end of the day. They go back to fedex and start the same thing over four days in a row. Called fedex took over an hour to get to a person. Said package delivered next day. Never got it. From now oo will not purchase from business who use fedex YES ITS THAT BAD!