FarfetchReviews 1,822

I ordered a pair of shoes from this website on the 23rd of June. They sent me an email confirming that my order was sent to me by DHL, but when I checked my order through the tracking number on the DHL website, it said that my order was delivered to the Biondini boutique in Paris, instead of me. I emailed the customer service, they confirmed that my order was at the boutique and they would send it again. It has been a week, and my order status still seems "Ready to Go". I sent them another email this morning about when it was going to be sent, and the customer service answered that the package had been sent by the boutique, but there was probably a problem with DHL. WHAT?! They also said that they were going to give me information about it, but no tracking number, no nothing, and I'm fed up with waiting and receiving the same answers. They have very bad communication with the boutiques they retail, I didn't even get my package and the payment has been made through PayPal. I am thinking of canceling my order, but after what I've read above, I'm more concerned about the cancel process. On the website it says that the order would be in my hands a few days later, but all I got was some email traffic and frustration after almost 3 weeks.

DEFINITELY NOT RECOMMENDED...

After reading some bad reviews about farfetch.com, I have to admit that i was a bit skeptical about buying from this website. However, I decided to buy a pair of shoes that I could only find on their site. I have to say that I am extremely pleased with the site, the customer service, the quality of the product i purchased and the super fast shipping from Europe to the US. Everything went very smooth; the shoes are amazing and authentic in mint condition; and of course, I could not believe how fast the shoes came from Paris to Los Angeles ( i ordered the shoes on Thursday night and they were here Monday morning!).
I am very happy that I found farfetch.com, that gives us a variety of products from all over the world. I wish they would provide the customers with a phone number though, in case something goes wrong. Other than that, they get a A+.

WORST Customer service ever! I have been waiting for my refund on a item I returned over 6 weeks ago. It has been at customs since March 7th and Joana at farfetch has done nothing on her part to help. She has avoided handling the situation. So far I am out of $ 400. As a owner of a boutique myself I am lost for words. I would never have a customer waiting this long. No matter how tempting a item is. DO NOT order from this site. They are the most disorganized company I have ever purchased from.As of now I am still waiting for my $. I see why they only take emails. Because they would get a ear full from very unhappy customers.if there were a no star rating that is what they would deserve. THE WORST!
I would appreciate it if anyone else at farfetch is more helpful. That I get a email or call. You can find out who I am from Joana she should know me considering I have contacted her a dozen of times about this matter.And now I am getting a automated response..

FARFETCH- A new HORRIBLE way to shop.
I am an extremely dissatisfied ex-shopper of this website. I purchased a pair of boots which was listed from France. Nowhere, prior to ordering, did it say I would have to send the item directly to this boutique in case of a return. I ended up spending over $200 for DSL postage and custom fees! Then the boutique would not even acknowledge it's affiliation with Farfetch and would not accept the package from DSL! I had to make numerous calls to DSL and multiple e-mails to Farfetch (which is their only means of communication) over a three week period until the boutique would finally take the boots back. Then another two weeks to see the money back in my account. So much for trying to treat myself to a nice birthday present! How can they sell items from various boutiques in other countries then not handle the return or supply the customer with a return label? As a company they get discounted shipping rates. But no, they expect the customer to pay hundreds of dollars if they need to return an item. So now I'm out more than $200 and have NOTHING to show for it but a bad experience. Also, their response time to each e-mail I sent was always three days or more! I guess I should be happy I received a response at all. I think they only responded because I had gotten DSL customer service involved, who were extremely helpful.

I ordered a necklace from far fetch for my eighteenth birthday. It was crocheted metal (not even gold or silver, just METAL), and $650. It came two weeks before my birthday, so I tried it on to make sure I liked it then put it back in the box until the big day. My brithday came and went, and after wearing it just two times I noticed it started to loosen/come undone. When I contacted the store asking for a refund and a phone number, they didn't reply for a week, then said that since it had been past the two weeks they couldn't help me, and that it was the nature of the item to change and shift, But they could send it back to the designer and then MAYBE repair it, This seemed crazy to me, it was obviously a lot different than pictured, and I haden't abused it in any way. Plus, I didn't want to pay $80 for shipping to and from Canada just for a solution that probably won't amount to anything? (I had contacted the desinger and they said it was normal for the necklace to change, too, making me think that they wouldn't fix it). What I want to know is why they didn't put that in the item description, I definitely wouldn't have bought it had I known it would end up looking so different form the picture. On top of this, I asked several more times for a phone number, and got nothing. I'm really disapointed with this experience, and I wish I could feel comfortable ordering from this site again because they carry really hard to find designers, but it's just not worth it.

I am a customer from Israel. At first I was really excited to find FarFetch, because of the variety of cool cloth and accessories.
My first order went Ok., I paid and received the item.
But my second attempt was a disaster. I tried to order a pair of boots on January 15, but there was a technical problem with the website and could not complete the order. So I've tried 3 times but no succeed. Then I saw on my inbox that I have received 3 transaction confirmation for the same amount. From that date till I have sent FarFetch an email every day, asking them to confirm the order and to charge me only once. But, FarFetch ignored all of my emails! No answer at all! And there isn't any phone number, now I was charged 3 time for the boots, and it seems I'm not going to get anything.

I ordered a pair of Volta boots today at the price of EUR100 and shortly after I received an email from RBS confirming that my payment successfully went through I received another email from Farfetch saying that my payment has been refused and hence my order cannot be completed. I emailed them again and got a reply saying my credit card would be credited for the amount charged few days later so in fact my pament did go through. So i went to the website to check on the boots again and the price had gone up to EUR168, this all happened within 3hours since I placed my order. Farfetch intentionally cancelled my order so they could mark up the price. They DO NOT honour what they've put up on their website and neither do their suppliers. DO NOT BUY FROM THIS SHOP!

I am having the same HORRIBLE experience as others. Bought shoes and when UPS delivered to door, there was an additional $40 shipping due that FarFetch didn't pay. Then the shoes didn't fit so emailed them about return. They never got back to me and no phone number to call. Emailed them every few days for several weeks and when I finally got an apologetic reply that there email system was having problems, they still did not answer my question about how to return the shoes. I have sent them 5 more emails and still no response. This was an expensive purchase, almost $400 and I am beginning to think that this is a scam. At best, this is the WORST ONLINE RETAIL EXPERIENCE hands-down that I have ever encountered!

If anyone has advice on how to return my shoes and get my money back, please let me know! Thanks.

This site is the worst shopping experience I have ever had.
I returned an item, which they claimed for 3 months didn't arrive, and then I finally got an email saying they received it 4 months later, but they refuse to answer my emails about how to arrange for a refund or a return of my item to me. I have effectively been scammed out of $250.00. They have no number to contact so you can never resolve issues like this. AVOID THIS SITE! (i'm serious)

These people are absolute scumbags. I, too was confronted with an extra delivery charge ($82.40), and it has been over a month since I returned the shoes I ordered, and still have not received a refund. I have emailed customer service multiple times to no avail. Thankfully I paid through Paypal, so I am opening a dispute with them. I am going to do everything in my power to put these people out of business. Unbelievable! AVOID FARFETCH- THIS SITE IS A SCAM!

The absolute WORST on line shopping experience i have ever had. DITTO on all previous comments. I ordered a pair of shoes coming from LA to SF - no too far. These beautiful wooden platforms arrived wrapped in tissue and thrown into a soft pack (no box). When they arrived to me the wood was scratched and they looked as if they had been previously worn. No packing slip - no receipt - nothing enclosed just the shoes taped in a plastic shipping sack. Customer service did answer that they did not have another pair in my sized and offered me instructions on how to return for a refund but turns out that I am responsible to pay the return shipping. I am a seasoned on-line luxury customer and I will NEVER use this site again. AVOID or beware! Based on the other reviews + my experience... this almost feels fraudulent to me.

Very disappointing online store, I have purchased Italian coat which was priced 760, plus shipping another 70$, and when it arrived they charged me additional 300$! There's no contact phone to reach them. Avoid this store! I have 3-years everyday online shopping experience and that was one of the worst! It is the same scam store as Raffaello-Network, AVOID THEM! If you want to find original European stuff to buy, go to Gilt.com. You will never be disappointed, they have better prices and super service! And you'll never be charged additional amount of money for no reason! I would wish to give 0 stars!

Please see previous reviewers comments - mine are exactly the same:-) Ordered a pair of Marc Jacobs boots, which came from Paris. I had previously agreed with farfetch that I would place the order for the boots if all the packaging was intact as I wanted them for a gift. When I received the boots the packaging was tatty and the boots appeared to have been tried on and smelled slightly strange. I therefore returned them, again having agreed with farfetch that they would refund me my postage charges in full for both return and delivery. To date I've been refunded the purchase price of the boots and that's it. Still quite a lot out of pocket though:-(