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FarfetchReviews 1,822

2.2
farfetch.com

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Farfetch Reviews Summary

Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.

service
389
value
374
shipping
382
returns
305
quality
353

We monitor reviews for authenticity

California
1 review
4 helpful votes
Follow Suzanne S.
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This was the first time I've ordered from farfetch.com, and it was so easy and fabulous, I am happy to say I will become a loyal customer. About 4 months ago I spotted a gorgeous Tory Burch leather jacket in Las Vegas while I was on a work trip. I didnt buy it, and I spent the next months thinking about it. I went all over my hometown of Scottsdale, Arizona searching for it with no luck. The salesperson at the Tory Burch boutique here told me it sold in an instant.

I decided to try and find it online thinking Ebay would be the place, but I happened upon farfetch.com's website. Low and behold I found the jacket in Palermo, Italy. AND it was on sale:)

I ordered it through farfetch.com and within 5 days I was wearing it. When it arrived, it was boxed up well, and inside the box was the shop's packaging. Their packaging was gorgeous, I should have taken a photo. The jacket was wrapped in pretty paper, tied with a big ribbon.

This was a great experience, and plan to do some more shopping on farfetch.com again very soon!

Date of experience: March 26, 2012
GB
1 review
2 helpful votes
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My experience with Farfetch was flawless. I had to wait for an email to confirm my size was available which took a weekend, but then after the order was placed the shoes arrived the next day all the way from Italy by DHL. How's that for service. The size was correct because I double checked it with the Japanese sizing which is in CM. I would happily order again from Farfetch, my Lanvin ballerinas were to die for. A great way to get exclusive items from around the globe. More exclusive and much wider range than net a porter. No problems here. Cheers FF

Date of experience: March 21, 2012
GB
1 review
2 helpful votes
Follow Lesleyann C.
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I absolutely love shopping at farfetch the brands they have on there are of celebrity favourites. When ever I can't find a particular item because it's out of stock on other sites I go onto farfetch. Another reason why I rate this site so highly is no matter where in the world an item is you have a choice of nextday delivery, express delivery if in another country which will take a couple of days or standard delivery & you pay for which service you prefer. Also I've saved £338 on a single purchase of a pair of shoes & saved £121 on a top, I will most definitely shop with farfetch again and again. Their sale section has a wide variety I always check there first before I buy elsewhere, I love wearing designer clothes you don't have to always pay the designer price tag. Farfetch is one of my favourite sites to shop at.

Date of experience: March 10, 2012
Germany
1 review
3 helpful votes
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Innovative idea
March 2, 2012

Innovative idea - shipping is swift. The only downside is that there is no active exhibition of their telephone number on the website - I had to find it on google search - when I called, there was just an endless loop of soporific classical music and the slow talking drone of the automated service woman telling me to leave a message.

Date of experience: March 2, 2012
California
1 review
2 helpful votes
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My first experience with Farfetch could not have been any more ideal.

When I ordered off their site from a boutique in Spain, the shipping was prompt and well-received. I especially appreciated the quality and care put into the packaging - the satin bow it came wrapped in was such a nice touch. And there was always an opt for open communication in case something went wrong, which was comforting but not necessary in this case.

Farfetch has become a favorite online shop of mine: they're organized, provide an incredibly unique and extensive selection (thanks to the incredible boutique offerings), and have a very sensory-appealing layout.

Date of experience: February 9, 2012
Sweden
1 review
4 helpful votes
Follow Aline C.
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I bought a pair of Dries Van Noten trousers that I couldnt find anywhere else and received them from Italy within 2 days - the trousers are so pretty and the packaging was amazing. My new favorite fashion destination

Date of experience: February 3, 2012
Michigan
1 review
0 helpful votes
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Tragedy happened again
February 2, 2012

Tragedy happened again. I bought a cloth from farfetch.com, they sent me a wrong size, and I sent their email and shots of my order history and cloth label I received. But no one responds me until now, guys what should I do, pay another shipment fee to send it back, or asking him to exchange this item with free charge? This shopping experience is so disappointing!

Date of experience: February 2, 2012
Farfetch c. Farfetch Rep
over a year old

Hi. I'm very sorry to hear you are having problems with your order. Please note that farfetch.com offers free worldwide returns which includes all returns and exchanges, we just ask that you let us know within 5 days of receiving the product. Please contact our customer service team using this form: http://www.farfetch.com/pag91.aspx#Help1 and someone should be able to help you with this promptly. (Please note office hours are 9am-6pm GMT) Thanks for your patience & our apologies for the inconvenience, Farfetch.

Pennsylvania
1 review
1 helpful vote
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I had received a shirt that was damaged. They would not accept a return even when I sent photographs of the damage. This store is not worth your money or time.

Date of experience: January 26, 2012
Farfetch c. Farfetch Rep
over a year old

Hello, I’m really sorry to hear you had trouble returning this item. The boutique you purchased from was willing to honour the exchange as we explained via email when we contacted you on the 9th January. Farfetch.com offers all customers the opportunity to return their goods free of charge with our free collection service within 5 days of receiving your order. As you replied on the 25th January, 16 days after our exchange offer, the boutique could unfortunately no longer accept this return. We’ll be in touch shortly via email shortly to try and amend this for you. Our apologies again, Farfetch

Delaware
1 review
4 helpful votes
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After reading all the negative reviews here i was terrified to order from farfetch.com, especially since they don't give a telephone number incase something was to go wrong. However, it was the only place I could find the product that I was looking for in the color and size that I wanted, so took a chance. I'm so glad I gave this site a chance because I had absoluetly no problems at all! There was no surprise in price or fees (it seems they have fixed the duty issue that previous reviewers complained about). The delivery was insanely fast in my opinion (I was afraid of this too because I read some terrible things about DHL online also). I placed my order on the afternoon of 1/17 and received delivery on the evening of 1/20 (I'm in the U.S.). The product was exactly what i wanted/expected. I could not be more pleased!

Date of experience: January 24, 2012
GB
1 review
4 helpful votes
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Great Idea for a site and was really excited about my purchases but delivery time was a little longer than I expected and packaging wasn’t very luxurious.

Date of experience: January 16, 2012
Georgia
1 review
6 helpful votes
Follow Marilyn M.
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I really had a great experience ordering from Farfetch... The only thing I was concerned about was the communication. No number, But the communication through emails were great each time I emailed Farferch they responded quick

Date of experience: January 10, 2012
Germany
1 review
9 helpful votes
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First of all I have to say that I totally love that online shop!

I was looking for some Obey stuff on the internet and somehow I clicked on farfetch and the rest is history;)

I really liked the homepage: the design and the products they have. So I found my Obey stuff and I was suprised about the prices so I ordered a beautiful backpack and a snapback!
My order came from LA and I was super happy with the products, when I got them!

1. The whole procedure was super, super easy.
2. The prices are amazing!
3. I got my packet so fast and it all went very well.
4. I paid with paypal, so it was easy to handle everything.
5. I love the team behind farfetch. The people are super nice and we even spoke on twitter.

Date of experience: January 4, 2012
GB
11 reviews
30 helpful votes
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I recently found farfetch.com and LOVE their site. Such a good selection and I got a great deal in their sale! GREAT WEBSITE!

Date of experience: January 3, 2012
Australia
1 review
4 helpful votes
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They are sooo rude and dishonest. I returned something only because it didn't fit within their return guidelines and they are saying they will only give me store credit. When you pay so much for an item it is ridiculous to only get a store credit. With no phone number and overseas its a scam. I'd rather pay more and get it from a reputable store - buyers beware!

Date of experience: December 26, 2011
Farfetch c. Farfetch Rep
over a year old

Dear Melanie

Thank you so much for taking the time out to provide us with feedback. We are very sorry that you were not satisfied with your shopping experience with us.

We usually offer a voucher only when your return is outside of the authorised time to send an item back to us. We do clearly indicate our returns policy in each item. For a return to be accepted for a refund it must be back at the boutique within 14 days. I am sorry if your return was outside of our policy.

Once again, we would like to apologize for any inconvenience caused and hope this does not deter you from purchasing from our site in the future. If there is anything that we can assist you with or you have any questions please don’t hesitate to get in touch.

Thanks
Farfetch

California
1 review
4 helpful votes
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Payment process was easy
December 26, 2011

Payment process was easy.
The product I ordered shipped immediately and was received within 5 days.
This website is a wonderful, pleasant source for unique fashionable finds.

Date of experience: December 25, 2011
Malaysia
1 review
0 helpful votes
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As for a online store which sell luxury brand, and ppls who are willing to pay more than $1000 for their goods. They way they interact with their clients is totally FAIL!

Date of experience: December 21, 2011
California
1 review
6 helpful votes
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Bought some jeans from them and it was a smooth experience. I was a bit skeptical because they ship from small boutiques, but I love the jeans!

Date of experience: December 17, 2011
GB
1 review
0 helpful votes
Follow Paul H.
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This company is just a scam company please avoid. They took some large sums of money from my bank account and I haven't even ordered anything from them. You cannot contact them by phone and the only way to contact them is via e-mail. Eventually someone from Farfetch phoned me, but they were incredibly unhelpful. Didn't want to give any details of the company, when I insisted on them giving me a phone number to contact them they gave me some bogus number in Portugal and they said they were a London based firm! Scammers, avoid at all costs.

Date of experience: November 15, 2011
RU
1 review
3 helpful votes
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Bought from farfetch sandals dolce gabbana! Shoes from new collection, not from 2-years collection like on yoox.com! And the price lower than in other stores! Shiiping to Cyprus is ok! Thank you so much!

Date of experience: November 7, 2011
Australia
1 review
5 helpful votes
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I really didn't find the website bad! I got my shoes within 3 days (to Australia) and I think I even got a discount for buying outside of EU! Quick, punctual, efficient and the product was exactly what the website promised! I read these reviews after I bought the product and I actually thought it was a different website! Could it be changing?

Date of experience: September 16, 2011

From the business

We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.


farfetch.com
Founded in 2008
London, London
+403