FarfetchReviews 1,822

I purchased a dress via Farfetch on line. Dress arrived in 5 days as promised. Dress did not fit. I contacted Farfetch to return and that is when the fun began. First, I was told to drop off the package at any DHL location - so I asked for locations near me and was given two sites. I went to both - both informed me they could not accept the package and that I was not the first person to be given this misinformation. I arranged a pick up through DHL two days later. DHL picked up the package. For the next two weeks, DHL called every other day to tell me they could not deliver the package without additional paper work from Farfetch because the value of the package was more than $3,000. Each time, I called Farfetch, spoke with Brittany, who assured me she would take care of it. Eventually, DHL returned the package (completely shredded) to me. I called Farfetch again, sent several emails, begged Brittany to provide the needed documentation. Brittany told me she was about to go on vacation and could not take care of this. I am now going through American Express to try to get the refund. Do not shop here unless you are 100% confident you will never ever ever need to return an item.

I ordered a Purse through Farfetch.com (from a store in Italy). 4 days after placing the order, the order status was set to "returned to shipper". Also got a bill from DHL for shipping & taxes, even though they couldn't possibly have attempted to deliver my package, as I was home the whole time, and did not receive any phone calls. I contacted Farfetch.com customer service, and they told me no refund was possible. Even though the product is returned to the store in the same condition, the answer I got was: "Since you were not available for delivery, the package was returned to shipper. Please understand that you are liable for the duties that could occur on this shipment." This is the worst shopping experience ever! I don't know if I'll ever get my $ 175 back, + the $ 70 bill from DHL. This is just unbelievable.

No it is NOT a scam! There are a lot of bad reviews so I felt the need to rate my positive experience. I bought an authentic Fendi wallet from a gorgeous boutique in Italy. I was pleasantly surprised! I checked the actual location of the boutique before I purchased since I was a bit skeptical. Everything matched and was perfectly OK. Their site is a pain to checkout at times though! I was also able to get free shipping with a one day free shipping promotion they were having! DHL ships in 3-5 business days MAX anywhere in the world so that was AMAZING! I also got one heck of a deal on the wallet! I'm super happy so 5 stars for the deal and free/fast shipping!

Order and received an item while overseas, but would like to return the item from another country. It was the worst experience ever. All information confirmed by the customer service is incorrect, they admit no mistake and blaming the customer with make up information. 1) The contact us web page doesn't send any confirmation even the "thank you" has displayed, they claim no request was received. 2) Confirm twice with the customer service that I only liable to the export country, but ended up paying over $300 import duties by the destination country. 3) When spoke to a rep from Farfetch, she first mentioned there was no documentations provided with the package, right after I clarify that apart from the documentations gave to the courier, another copy were placed inside the package, she then accused the doco is invalid because the original country is different. Interestingly, they email me the invoice and return slip to include in the package, and later they claimed that it was used to identify the sender? WT! WORST ONLINE SHOPPING EXPERIENCE EVER!

After placing my first and second orders (not reached yet), I wanted to order another vintage item.
So I email them first asking what's the minor imperfection of the vintage products as stated in the description.
They replied me that they will contact the boutique and get back to me ASAP.
Few days later, they emailed me " sorry, i've about your request, please let me contact the boutique and get back to you ASAP."
And again few days later, I cant wait anymore, I emailed them asking if there is any news regarding the bag.
They said " I havent forgotten about your request, please let me contact the boutique and get back to you ASAP"
There's still no reply until today. I think its about 10 days now...
WHAT KIND OF SERVICE IS THAT? AND THEY NEVER EVEN GET BACK TO ME AS PROMISED! DO THEY EVEN KNOW WHAT ASAP MEANS?
This is my first online shopping and also the worst shopping experience EVER!
Im so pissed!

After that many days, my first shipment arrived. And its STAINED! I emailed them again asking them to exchange! AND they tell me THEY WILL GET BACK TO ME ASAP.
Still wondering if they will ever reply me AGAIN? Regarding my stained bag that i wanna exchange!

I ordered a pair of boots from Farfetch. The order time seemed long to receive a confirmation of item ship (more than a week) which seemed longer than I thought it was supposed to be. When the boots finally arrived, they were two different boots, both for the right foot. I called customer service, who told me they would process as an exchange since the boutique made a mistake, and they would ship me the correct item to replace the wrong ones. I sent the boots back the next day, and then several days later, I called to find out what was going on with my order, and the person I spoke with told me she'd have the other customer service person i had spoken with call me back. I never got a call, and I then a few days later received an email stating I would receive a refund. I won't be ordering from them again.

The jeans I ordered arrived in quick time and I had no issues with ordering. However, they did not fit and I am now in a return loop emailing with customer service.

There is some process by which you are supposed to click on the 'return' button get an RMA # from 'my account' section on the site. Well, there is no such 'return' button on their website, or if it is there it is not an active link. Also, they are only available Monday-Friday for customer service and one apparently only has 5 days from receiving the order to return it with the unobtainable RMA #.

Not thrilled thus far and hoping that they will find a way for me to return the purchase and be credited for it. I won't shop with them again and would never recommend them to a friend.

WOW! I just bought a pair of great Swear shoes on Sale (the shoebox was a bit tattered but ah well!) and I bought a jumper from Browns boutique on this great website! The browns packaging was so great and the items are AMAZING! Ordered 4pm Wednesday (used free shipping!) and Browns package arrived 11am Friday with Swear shoes arriving following morning. SUCH AN AMAZING SERVICE! Thanks farfetch - keep getting those amazing boutiques so I have even more choice!

Do not waste your time nor your money with Farfetch. I had a very bad experience and wish I had read the reviews before I placed my order. In my case, I placed an order for a Fendi handbag on 12/6 and when the package didn't arrive within the 4 - 6 day timeframe I called Farfetch to get a status. I spoke with one rep who claimed he would email the boutique and get back to me within 24hrs, well he never called me back. I then started calling daily for a status and was told the same thing each time, that someone would follow-up with the boutique. Finally on 12/17 I received a call from Robert telling me that there was a problem with the delivery (I have no idea what the problem was since tracking never showed the package even being in transit) and that I would receive a full refund by 12/21. Knowing what my experience has been like up until now I called today to make sure I would receive my refund by tomorrow and was just told the refund was not even in the system yet. I don't know what is going on with Farfetch but they really need to get it together. I was just told that the refund will be submitted today, obviously the thing about having it by 12/21 was a lie. Farfetch if you read this my order number is REFB and I want my money back asap!

I was really hesitant to buy from this site based on some bad reviews I had read, but gave it a try because I really wanted the YSL Tribute sandals I ordered. Wow, I was impressed with the quick turn around. I ordered Monday at 8pm PST and the shoes arrived on Thursday. Vienna Austria to San Diego! Also, I got an immediate email from farfetch ackn the order and a separate email with the DHL tracking info. No Duties to be paid either, it was included in the purchase price and still got a super deal. I would highly recommend farfetch and will use again!