FarfetchReviews 1,822

Great selection of cool stuff and the folks at customer service are nice and as accommodating as possible, but for a website that sells clothes and shoes, their lack of a usable gift return policy is pretty dumb business. I received some shoes that were the wrong size, but the only thing they can do is initiate a return through the person that made the purchase. So, you have to get in touch with the person that bought you the gift, ask them to help you return the gift, and even then, the refund can only go to THEIR account. That's right, no gift receipt or gift card. So then you have to call them again and say, "hey, can you order those shoes for me again but in a size 10?" Seriously, this pretty much makes your site unusable. I would definitely never do business with them again. Nearly every other site I've ever dealt with has got this figured out, it's not rocket science.

These people have a five day return window! I realize not everyone is Nordstrom but---FIVE DAYS! I ordered a necklace that when it arrived was not as expected (to say the least) but between my 98 year old mother and a highly allergic Basset Hound I missed their ridiculous window. I foolishly assumed that like many sites you had at least 21 days. Given the price of their merchandise they need to realize people have lives and be more accommodating.

I was led to this site a few times from other sites like Pinterest or Shopstyle, but every single time I found items there for up to 50% higher prices than on other sites. For example, some DVF bags that were totally overpriced, and today a Tory Burch tunic that is supposedly on sale, but with a reduced price above the original sales price on toryburch.com. They might have some items that you won't find elsewhere, but I can only recommend to do proper price research before buying.

Obviously who ever gives this site 5 stars gets paid for their review! It is absolutely the worse shopping experience that I have ever encountered in my life! They are claiming i damaged a dress and i know i for a fact was not damaged! The manager Jerome and the boutique unanimously decided that they will not issue a refund because the dress was damaged! Im currently seeking help from an attorney to fight this charge. NEVER EVER EVER ORDER FROM THEM! ITS DEF A SCAM!

I had read plenty of bad reviews on Farfetch and I was a little concerned about buying from the site but after a through read through of the sites FAQ's, shipping and returns sections I felt confident. I feel many of these negative reviews are coming from the buyers own misunderstanding and lack of online shopping.

Farfetch kept me information of the progress of my package and it arrived with in 5 days of my order. I love my shoes (Valentino Rockstuds) and would HIGHLY recommend Farfetch to all my friends but as a online shopping veteran I will give you a few tips: (these should be used when shopping online at ANY store)

1. ALWAYS pay with Paypal. It's easy to sign up and verify your details. Your details are secure and your money is safe should the package not arrive or be a fake (Farfetch does NOT sell fakes, this is more for Ebay)

I had noticed a few comments had stated Farfetch had asked for a copy of ID or proof of credit cards – This is a normal practice, MyTheresa and MatchesFashion can do it also, if you pay via Paypal there is no need for this because your details are already verified during the paypal set-up process.

2. Get the package delivered to a place you know will be manned during working hours e.g. If you work full time, get the item delivered to your work (provided it's safe to do so e.g. you have an office) because it's couriered, they need someone to sign for delivery.

3. READ the FAQ's, shipping and returns section before you buy, ALL the information you need it there.

Of course there will always be disgruntled customers and mistakes will happen but Farfetch is great.

WORST experience of my entire lifetime spent shopping. I ordered a down jacket which turned out t be too large. I live in a small town that does not provide any DHL service (only Fedex and UPS). After discussing this issue with customer service they emailed me a Fedex label addressed to the California office. I immediately went to Fedex so that Farfetch would receive my merchandise in a timely manner. They did. That was seven and one-half weeks ago and I have still NOT received my refund to AMEX. I have been promised via email and telephone that the matter is being "investigated". Every single correspondence has been that the matter is being "investigated". Evidently the package goes from Californis to Europe and then sits in some warehouse. I explained that my contract is with Farfetch and not some boutique in Europe. I have obviously reported this fraud to AMEX. I do not believe anything any of the customer service people (Amanda, Brittany, Jerome) tell me at this point. I am ultra furious that this company can be so devoid of any interest in pleasing customers. I shop online a lot since I live in a small town. I have NEVER NEVER EVER had such a disgustingly HORRIBLE experience in my entire life. Be smart: DON"T SHOP HERE AND TELL ALL OF YOUR FRIENDS NOT TO SHOP HERE EITHER.

I ordered a pair of shoes for my wedding in two weeks time. They have taken the money from my account and are now saying they need a copy of my passport or other ID before they can process the order. I reminded them I'm buying a pair of shoes not asking them for credit! As I'm in the process of moving house and my things have already gone with the removers, I have no scanner or fax machine so can't supply them with a copy of anything. So they have cancelled the order and say the money will take two days to return to my account. And I have no wedding shoes. Appalling and possibly dodgy company.

I love the selection of clothing and accessories on Farfetch and have recently placed two orders. My experience receiving both items was flawless with one coming from a boutique on Capri and the other from a store in Minnesota... I live on the east coast of the US. HOWEVER, I knew exactly what size to order as my rule with this particular website is NO RETURNS. So, I am VERY careful what I order from Farfetch. I do believe, because of the way the website is structured, and from some of the experiences related below, that one can run into a lot of issues with returns. So, bottom line, don't order from Farfetch unless you are confident that you will not have to return your purchase.

I must confess I was nervous about placing an order, some of the other reviews were very negative regarding problems with returns. As the item was jewellery I knew sizing would not be an issue, but I was curious about the condition, was it ex display etc.

I took the precaution to e-mailed the boutique, Tabandeh, who were listed on Farfetch.com as the seller of the item, just for confirmation about the condition and availability of the item. After all when you are buying clothes in a shop its possible to visually check an item before going to the cash registers. The Boutique were very helpful.

Once I was satisfied that all was well, I placed the order on Monday afternoon. I used PayPal as I know that they have a "conflict resolution" service for when things go wrong, large credit card companies do not. As for speed of delivery it was excellent, DHL delivered on Wednesday afternoon, very quick for a transatlantic delivery.

Overall I would consider using Farfetch again for other similar items in the future. I have had a transaction that ran smoothly.

DO NOT SHOP HERE! I was traveling and received my package today upon my return to work. I ordered shoes and they are far darker than pictured. I tried to return the item and bc it's 4 days past the ridiculous 5 day return period they will not allow me to return the item. This is my first experience shopping here and I will NEVER shop here again. I'll be telling all of my friends as well. It's a real shame as you have so many hot items. It's unfortunate that your customer service is HORRENDOUS!

Ordered a Kenzo jumper from Smets in Brussels, the payment proccess was super easy, I used paypal without a hitch. The shipping charge is pricey but my order arrived to me in before 10am THE NEXT DAY! Just in time for the weekend!

The order was packaged nicely with clear returns instructions (won't be needing them!) and overall my experience was brilliant. Great to order through farfetch and feel like I'm supporting independent boutiques around the world!